ANNOUNCEMENT: The Car Book 2018 is now online!

Ratings on over 1,000 new & used models going back 5 years, from the Center from Auto Safety. Learn more about The Car Book 2018 here.

10.0

really awful
Typical Repair Cost:
$1,000
Average Mileage:
25,000 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. replace headlamps (1 reports)
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2013 Cadillac SRX lights problems

lights problem

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2013 Cadillac SRX Owner Comments

problem #1

Aug 012015

SRX Luxury 3.6L, Sidi V6

  • Automatic transmission
  • 25,000 miles

A D V E R T I S E M E N T S

We bought our used 2013 SRX in May 2015 in Del Ray Beach, Florida. We travel full time. Our low beam headlamps have been dim since at least August 2015. As soon as we bought it, we went on a 700 mile journey, ending up in Fredericksburg, Virginia. That was when we finally drove it at night and noticed the problem. We took it in for routine service three months later and complained about them. We were under bumper to bumper warranty for 50,000 miles. We were told that's just the way they are. We took it in to other dealerships as we traveled and were told the same thing. After 9 different times over 2 1/2 years, we finally insisted they be checked, after our warranty had recently expired. Then they confirmed there was an INTERNAL FAULT with the lamps and they need to be replaced, at a cost of $1,100. We contacted GM with our complaint. The best they will do is install them for free, but we have to pay over $800 for new lamps. We have since learned there is a class action suit starting because this is a HUGE problem for many. We literally cannot see at night or before daylight without using our high beams. We now will replace them ourselves with after market parts but that's not a guarantee that will fix the problem. What makes us angry is that we were literally blown off with our complaint 9 times at various dealerships before a dealership said they HAS JUST diagnosed this problem with another customer after she INSISTED the Service Advisor drive it home one night. It is a safety hazard and a defect. We assure you, Cadillac is aware of it. There are a lot of us driving unsafely. We try to avoid driving at night or dusk but that's not always possible. We will let you know once we buy the after market lights (not buying the Cadillac brand) and install them if it helps. After searching the internet, we discovered that still may not fix the problem.

Update from Jan 11, 2018: We ended up having them replaced at our cost at a local bodyshop. We won't return to a Cadillac Dealership for service as we feel they never treated us fairly over this issue. It was a matter of safety.

- Bill L., Sebring, US

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