10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
52,667 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Cadillac XTS seat belts / air bags problems

seat belts / air bags problem

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2014 Cadillac XTS Owner Comments

problem #3

Jun 152019

XTS

  • 66,000 miles

A D V E R T I S E M E N T S

The airbag light came on and I just recently purchased the car three months ago. I check the car fax and called Cadillac customer service. The information that was given by both stated the car never been in a accident and was well taken care of. I took it to the dealership and they stated I need a clock ring and airbag module, which cost over $700 dollars. They also stated that GMC switch the guidelines on the clock ring and they can't install it without the airbag module. They have no ideal why it's been change and now I have to wait for the airbag module because the clock ring want fit. I can't drive me car home because of safety reasons and they had to give me a car for the time being. This have to be some type of defect because there's no way I should be having this issue when everything checked out perfectly. Now they trying to charge me for a part that they didn't know GMC change the specifications on! this light just happen to come on when my car was parked, then my steering wheel controls went out and my horn stopped working. Something it's not right because it was confusion at the dealership and they couldn't explain why GMC change the specifications on the part. The man at the Cadillac dealership stated he have to give GMC a call Monday but like I stated to him how's that fair to the customer when you all still trying to charge me for a part you all didn't know that change. I've had plenty use certified cars in the past and never has this happen. Those cars that I've had are not expensive as my Cadillac. I've have seen the Cadillac Xts had recalls and for my airbag light that just came on is not a coincidentes.

- Blythewood, SC, USA

problem #2

Jun 152016

XTS

  • 38,000 miles
I was T boned hit by a truck on my side driver side air bags didn't go off and I now have a closed head injury because my head hit the window. Moving through a intersection 10 /15 miles M

- Croswell, MI, USA

problem #1

Jun 262016

XTS

  • 54,000 miles
"takata recall" I entered the car to go to church on Sunday, June 26, 2016, suddenly there was this bouncing, I stopped to see what was going on and the rear end of the car appeared very low to the ground. I had just driven out of my driveway. The church is about two-hundred feet from mu house. The dealership is saying because there is more than fifty-thousand miles, I am responsible, however, there has been no physical damage done to the car by me or anyone else. This is a manufacturesr error. I need this issue to be addressed immediately.

- Bishopville, SC, USA

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