This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When turning vehicle at slow speed, "clunking" heard and felt through steering wheel. GM dealer immediately identified problem as defective intermediate steering shaft. There is a huge number of complaints about this. If the shaft fails, would the vehicle experience loss of steering" why is this not a safety item necessitating a recall"
Knocking feeling through steering wheel and floor while turning and on bumps as if something is loose. Steering shaft replaced at 13K miles, but problem still existed. Now vehicle has 17600 miles and problem is getting worse. Dealer refuses to attempt any repair.
2003 Chevrolet Silverado. The consumer stated the steering was popping. This would occur when vehicle would hit a little bump or turn the steering wheel to the right or left. The consumer took the vehicle to the dealer at 20,000 miles, and they replaced the steering shaft on June 21, 2004. The vehicle started doing it again about two weeks ago at approximately 41,000 miles. The consumer wads going to call and make an appointment to take it in again. Updated 12/7/2005.
Looseness in front end steering. Clunking and wobble in front end felt through steering wheel. Repeat occurrence. First time require removal and replacement of steering intermediate shaft replacement pn 88963611. First occurrence happened at 28162 miles, second occurrence happened at approx 46,000 miles. Probable design flaw.
Contact heard a loud clanking noise in the steering column for about a period of 2 years. He heard the noise when turning the steering wheel while going over a bump. It has gotten progressively worse. Dealership tried to put a lube kit in it, and it did not help it. The dealer ordered a knuckle assembly and replaced it. Roughly 10,000 miles later it started to make the noise again. On 7-26 he noticed that when turning off the car the steering wheel was not locking. It occurred at any speed.
- Mt. Morris, MI, USA
Search CarComplaints.com for these popular complaint phrases...
Contact stated the braking system was defective. The pedal went down very far and was spongy. It took a long time for the truck to stop. The consumer stated pumping the pedal did not help. Contact bought vehicle new and was having this problem somewhat since he purchased it, but did not realize it was so bad until he drove other vehicles. This happens at any speed. The dealer said it was operating as designed. The consumer stated the ABS light came on. When the consumer drove 45 mph down a gravel road, and applied the brakes, there was no ABS function and the wheels did not lock. Although the truck did eventually stop, it took a great distance to do so. The steering shaft was replaced.
Vehicle shifts hard and makes clunking sound in all gears. The transmission is constantly slipping between first and second gears and slams into second gear. Also having intermittent issues with truck slipping in first gear from a dead stop. There is a constant "knocking" feeling in the steering wheel when going over bumps and turning. Dealer claims nothing is wrong. I have been a loyal GM customer for years and am extremely dissatisfied.
When turning in either direction a grinding noise from the drive shaft was produced. The dealer has replaced the steering shaft, however the problem still exist. Please provide additional information.
The steering shaft was defective. The vehicle was serviced three times. The dealer ordered the part, and it has been several months, but the parts were still not available. There was a popping and cracking sound. The consumer was informed that the problem was with the upper intermediate shaft. The part was finally replaced.
Defective seal in steering mechanism. ( in the intermediate steering shaft ) a repair kit is offered but is only temporary fix. Was informed by dealer that this is common and may have to be repeated every 15 to 20,000 miles at owners cost. Not covered by warranty.
While turning the steering wheel in either direction a grinding noise was heard. The dealer stated the part was not available. Please provide additional information.
Knock in front end, felt in steering wheel at low speeds, normally when turning. Serviced every three thousand miles (documented), and I asked the shop forman/managers about the problem since early 2003 when it was first noticed. Was finally told it was a spline (?) needing lubed or replaced by a dealership and was also advised to contact GM as it is now out of warranty. Problem has existed since early 2003 and dealerships new about it then, however, didn't know how or what to do to solve the problems. Now very noticeable. Safety problem (??).
When shifting gears, the consumer heard a disturbing noise coming from the clutch. Initially rthe dealer replaced the U-joint but that did not correct the problem. The vehicle was returned to the dealer where they replaced the upper intermediate steering shaft.
Steering system exhibits bumping vibration at all speeds, which dealer attributes to intermediate steering shaft problem which has been acknowledged by manufacturer. Currently, no permanent fix is available, and temporary fix involves repacking shaft with grease at 10K interval.
Vehicle safety: Quadrasteer (4 wheel steer) maneuverability when sliding on ice. Was driving my Chevrolet 1500hd crew cab 4X4 quadrasteer pickup 30 mph (in 40 mph zone) and coming around a right hand bend in the road when the truck hit ice on the road. The vehicle immediately started to slide off the road to the right. The quadrasteer was on and engaged. At this speed the quadrasteer has the rear wheels turn in the opposite direction of the front wheels. As the truck was sliding to the right, I responded as convention dictates, which is to turn into the slide to maintain control of the vehicle. When I turned the steering to the right (into the slide), the rear wheels turned to the left, which almost instantly put the truck in a free slide now going slide ways because the rear wheel steering caused the back of the truck to come around from the left side. The quadrasteer system in a vehicle's free slide acted counter-intuitively and put the vehicle completely out of control in the free-slide. The rear wheels complete for control against the front wheels control and make the outcome of the slide on ice even more unpredictable. Additionally, nowhere in the driving manual, which comes with the truck, does it state anything about the driving control being different from conventional handling when the vehicle is in a free slide on ice or snow. There are no warnings in the manual to a give heads up for this potential problem, nor is there any safety device in the quadrasteer system which would help one overcome the complications brought upon by the quadrasteer in this situation.
My daughter had an accident in our 2003 Chevrolet 1500 series pickup truck due to a steering problem. She was making a left turn at a low speed and said something went wrong with the steering. It made a popping/grinding sound, spun her in a circle and caused her to hit a curb and then a yield sign. We had the truck towed to the dealer because I thought it sounded like a mechanical problem. The dealer contacted GM and they said that the damage would have to be repaired before anyone could check out the steering. The damage has been repaired, but the dealer said they could find nothing wrong with the steering. I don't believe that especially since I read an article regarding the recall of certain GM cars whose drivers experienced the exact same problem. I also read in the article that NHTSA is investigating the 2500 and 3500 series trucks and feel that the 1500 series should also be investigated.
Steering wheel binds while stopped and turning the steering wheel or taking off and turning. If backing up slowly or moving forward slowly and turning through parked cars could cause vehicle to crash into one when the steering binds up. Also could cause a crash while turning and steering binds and causes the vehicle to go into the ditch. Dealer has been notified 3 times. They replaced the shaft assembly and gear box. But the problem still exists.
Vehicle pulls to the right very hard. Has been worked on 5 times, and has been aligned 3 times. Vehicle still pulls to the right. Dealer was unable to fix it. Traveling about 65 mph, you can let the steering wheel go and you will be off the road in about 2 seconds.
There is a knock or a hard pecking felt in the steering wheel. Especially when on rough highways and while turning. Dealer has been notified 3 times. They replaced the steering shaft intermediate. Fixed the problem but it came back about after 6 weeks. Took it back down to the dealer but they didn't replace anything the second time? problem still exists.
Deterioration in intermediate steering shaft. Repair required at 16,500 miles. Dealership acknowledges that General Motors has been aware of faulty part since the model change in 1999. Manufacturer will not authorize replacement of faulty part because the new part is not expected to last any longer than the original.
A D V E R T I S E M E N T S
- California, MD, USA