This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Chrysler 300. While the contact was exiting the vehicle, the gear shifted from park to reverse without warning. As a result, the contact was dragged on the ground. The passenger in the vehicle had to move over and depress the brake pedal in order to stop the vehicle. The contact received leg and face injuries that required medical attention. A police report was not filed. The contact had not taken the vehicle to the dealer for diagnostic testing. Shortly after the incident, the contact received a recall notification for NHTSA campaign number: 16V240000 (power train), which was directly related to the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that a second notice regarding the remedy would be issued. The approximate failure mileage was 85,000. VIN tool confirms parts not available.
The contact owns a 2013 Chrysler 300. The contact stated that the vehicle jerked, the engine failed, and the engine warning light illuminated. The vehicle was taken to the dealer where the engine routing sensor produced a failure code. The engine routing sensor was replaced; however, the failure was not corrected. The engine light remained illuminated. The contact also stated that the vehicle exhibited gear shifting failure. The manufacturer was not notified. The approximate failure mileage was 24,000....updated 11/01/16
The contact owns a 2013 Chrysler 300. While the vehicle was parked, it rolled away and crashed into a van without warning. Both vehicles were dented, but drivable. Neither the dealer nor the manufacturer were made aware of the failure. There were no injuries and a police report was not filed. The contact received notification of NHTSA campaign number: 16V240000 (power train); however, the part to do the repair was unavailable. The failure mileage was 57,000. VIN tool confirms parts not available.
The contact owns a 2013 Chrysler 300. While the vehicle was in park, it began to roll backwards. The vehicle was taken to an independent mechanic where it was diagnosed that a part from the shifter was loose. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 61,000. Updated 06/29/16
Vehicle shifter will not operate properly, there are times I thought car was in park and it was in reverse. I move shifter from park to drive and it is still in park. Go to put it in reverse and it bypasses the gear. Times I put it in drive and it is in neutral. Taken car back to dealer for problem and was told to live with it, nothing can be done. One time I got out thinking car was in park and it was in reverse and started to move, luckily I was in a flat parking area at the time.
- Englewood, FL, USA
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The contact owns a 2013 Chrysler 300. While driving approximately 15 mph and approaching a signal light, there was a loud abnormal noise coming from the gear shift. The failure recurred on several occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 3,000.
The contact owns a 2013 Chrysler 300. While driving approximately 30 mph approaching a traffic light, the transmission experienced a big jolt. The transmission downshifted and upshifted independently. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 17,000.
The contact owns a 2013 Chrysler 300. The contact received a notification for NHTSA campaign number: 13V610000 (power train). However, the part needed was unavailable to service the vehicle under the recall. The manufacturer exceeded a reasonable amount of time to repair the vehicle. The contact has not experience a failure.
Electronic shifter frequently, unable to change from drive to reverse or reverse to drive in a timely manner. Situation: Stopped at an intersection, auto in drive, to avoid an oncoming vehicle must shift into reverse. Often result: 1(foot must be on brake, then D>P, or D>N, or D stays D, or any combination. 2)(as most drivers have done) entering traffic in D or R. not seeing oncoming hazard, needing to change directions quickly, shifting to the correct gear often not accomplished.
I in October of 2013 I purchased a Chrysler 300 new from central Chrysler in raynham MA. It has a 36000 mile powertrain warranty as well as a 15000 mile no hassle warranty. My transmission began to shift harshly (automatic transmission) in February of 2014, and I received service in April of 2014. I was told the transmission required a part that was not yet manufactured by Chrysler, but that I would have the part in late may or early June. Not only have I not received the part, I was told by Chrysler corporate that the part is not even in development. The dealer will do nothing except revalue the car at a significant loss to me financially and that is predatory and inappropriate. I have involved the attorney generals office to investigate this issue as well as the Chrysler corporation. The dealership refuses to revisit the transmission issue currently. I am driving and paying for a car that is "operating as designed" which is a design flaw with no fix offered, in direct violation of the warranty. I have brought the car back to 2 additional dealerships with no fixes or repairs possible as of yet. This is a badly designed car with extremely poor service from both corporate and dealership levels.
While driving, I experienced a jerking from the car when I press on the gas and when I come to a complete stop. After doing this for awhile it became even more noticeable. One night while driving the vehicle on the interstate, I felt the jerking again and a stalling when pressing the accelerator. The car the shut off on me in the middle of the interstate. I had to immediate start it back again and the malfunction indicator light came on and stayed on until the next day I took it in to the dealership. Was informed then that it was a transmission problem but they wont be able to fix it. They gave the vehicle back in the same condition except for the malfunction indicator light. I took it to another dealership the next week and they noticed the same thing and said the same thing and that Chrysler wouldn't authorize them to fix it. I notified Chrysler as well and they couldn't give me an answer as to why. Brand new vehicle purchased in January that has lost power while driving and keep been told its the transmission. I still have to drive the vehicle because its my only means of transportation but its still bad.
TL- the contact owns a 2013 Chrysler 300. The contact stated that the vehicle's transmission was in the park position with the engine turned on before she exited the vehicle. Approximately 4 minutes later the vehicle suddenly began to drive backwards and crashed into a second vehicle. The contact indicated that the passenger in the front passenger seat was able to move into the drivers seat and stop the vehicle by pressing the brakes. The contact indicated that the parking break was not engaged during the incident. No injuries were reported and no police report was taken. The vehicle was diagnosed at the dealer and the contact was informed that the defect was due to a software malfunction. No additional information was available. No repairs were performed. The failure mileage was 39,000. Jft
From just after a few days of purchase, on all the suspension parts, there is tons of rust eating away at the suspension of my brand new car. This issue is on every single Chrysler 300 being sold. And every single Chrysler 300 is in danger. The front and rear suspension is on a ticking time bomb to rust, and break apart. The retaining ring around the bottom of the balljoint, the metal holding it on, can be scraped right off. I have emailed Chrysler, they have no comment. You can visit a local Chrysler dealer right now, and notice this issue. Multiple consumers on chrysler300sforums.com recognize this issue, and have tried to communicate with Chrysler about it simply put, the suspension was not coated properly in paint... and brittles right off. Each part needs to be replaced. Especially the control arm bushing rings, and tie-rod end retaining rings. Smaller parts such as these, will collapse under great pressure I have videos, and pictures that document these findings. Along with multiple consumers with the same issues. Do not let someone die over this issue!!!! file a recall to Chrysler to replace our suspension and all affected parts!
The contact owns a 2013 Chrysler 300 C. while driving 30 mph, the vehicle failed to increase speed despite the accelerator pedal being depressed. The vehicle was taken to the dealer for inspection. The contact was advised that the torque converter may have to be changed. The dealer replaced the transmission filter and solenoid. The failure recurred and was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 13,957.
While driving, the car's gas pedal becomes unresponsive. You can not accelerate. In multiple incidences, I have been nearly hit on the freeway due to my abrupt loss of acceleration. The car was taken to the dealership where they had the car for 2 days and informed me that the car was fine. In the final incident, I was going 75 in heavy traffic when the car began to lose speed. I could not accelerate or get the car to go. The car's check engine light came on, and the car had to be towed 70 miles to my home because it is unsafe to drive. It has been 5 days and still have not heard from Chrysler.
A D V E R T I S E M E N T S
- Baltimore, MD, USA