This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Chrysler Pacifica. In July of 2007, while driving 35 mph, the vehicle would not accelerate. The dealer performed a diagnostic and found no failures with the vehicle. The contact continued to drive the vehicle; however, the failure persisted. After taking the vehicle to the dealer on several occasions, the contact was informed at her last visit that the torque converter was defective. In October of 2007, the torque converter was replaced and later replaced again in July of 2008. Immediately following both repairs, the vehicle continued to experience the same failure. In addition, the vehicle made a clicking noise. She took the vehicle to another dealer and was informed that the upper strut mount and bearings were defective. The vehicle was repaired, but the failure still persists. The current mileage was 22,750 and failure mileage was 900. The vehicle would not shift into high gear in a timely manner or smoothly upon acceleration. The lower gear shifting was very rough. Updated 11/26/08.
After the car was a month old a thumping started underneath upon starting. At times the thumping (shuddering) is severe and the engine does not start. After the transmission was reprogrammed (I doubt it was really done as there is no sticker underthe hood as required) the car, sometimes, lurches like a new driver with standard shift. The car, sometimes at around 32mph, surges or pulses. The climate control has not worked according to the instructions in the manual since day one. Now in coldweather, when it is directed to the floor, so much heat comes from the defroster that I get a headache and the floor is freezing. There is a clunking in the right front on nearly any road surface. I do not feel that it is a ball joint, but rather a strut. I scheduled an arbitration, but ncds did not botherto let me know if the arbitrator could make the meeting, so I did not attend. The meeting proceeded without me and the arbitrator and Chrysler seem to feel that everything my car does is normal. I have been in the auto repair business for 40 years and have better things to do than make up problems.
- Cleveland Heights, OH, USA
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- Knoxville, IA, USA