After the car was a month old a thumping started underneath upon starting. At times the thumping (shuddering) is severe and the engine does not start. After the transmission was reprogrammed (I doubt it was really done as there is no sticker underthe hood as required) the car, sometimes, lurches like a new driver with standard shift. The car, sometimes at around 32mph, surges or pulses. The climate control has not worked according to the instructions in the manual since day one. Now in coldweather, when it is directed to the floor, so much heat comes from the defroster that I get a headache and the floor is freezing. There is a clunking in the right front on nearly any road surface. I do not feel that it is a ball joint, but rather a strut. I scheduled an arbitration, but ncds did not botherto let me know if the arbitrator could make the meeting, so I did not attend. The meeting proceeded without me and the arbitrator and Chrysler seem to feel that everything my car does is normal. I have been in the auto repair business for 40 years and have better things to do than make up problems.

- Cleveland Heights, OH, USA