This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle stalled while stopped at a traffic light at a busy intersection. The start button continued to display "run" and the vehicle was in drive. After shutting the vehicle off, it took multiple attempts at restarting the vehicle for it to resume operating.
Car, with no warning, lost all acceleration while driving approximately 35 mph and flashed several warning lights on dashboard including electronic stability control, forward collision warning, service forward collision warning, and electronic park brake failure. In addition, the shifter knob light blinks and switches to 'P'. at that point, I can only drift the car to a stop. In my case I was able to turn the car off, then restart it and the issue did not occur again for another 4 days. After 4 days, the exact same thing happened, this time while I was stopped at a red light. Took the car in for service and was told they performed a software update on the transmission and the car was fixed. I got about 1 mile from the dealer and the exact same thing happened while driving at approximately 30 miles per hour. Drove car back to the dealer and they have the car now again trying to figure out what is wrong.
The contact owns a 2017 Chrysler Pacifica. On several occasions, while driving, the vehicle stalled without warning. There were no warning indicators illuminated. The vehicle was taken to jim browne Chrysler Jeep Dodge Ram of dade city at (352) 353-0704 (12020 us-301, dade city, fl 33525), but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 26,000. Consumer stated stalled twice while driving and stalled three times while driving. Updated 8/14/18
I was driving on the highway with congested traffic at around 10mph. Without any prior alert, the engine shut off by itself and the vehicle lost its power. I had to turn the transmission to P from D and restart the vehicle.
- La Canada Flintridge, CA, USA
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While driving with my family, including three small children, the vehicle shut itself off. No electrical, power steering, power brakes or engine. I was able to get it started again after coming to a stop. Afterwards the screen said that the start/stop system was disabled.
My Pacifica has been stalling out when I back out or pull forward at times.. it has also shut off when it was idling several times. The Pacifica has also started up on its own several times with no one in the car.
My Pacifica has been stalling out when I back out or pull forward at times. Several times when it had been idling the car shut off. The car has started up on it own several times with no one in the car.
The engine shuts off while driving. Display says engine start/stop unavailable. Engine wont restart until start/stop system is available again. Engine shuts off randomly, even at highway speeds. Did it on the highway, going down city streets at 30mph, and even did it backing out of the driveway.
On 2 different occasions our Chrysler Pacifica has "stalled out" while we were driving. Both instances occured while we were on a hill. The first was pulling up into a driveway after the vehicle was stopped and we tried to pull forward. The second happened when we were on the road at a stop sign facing uphill. As we started to try and drive forward from the stop sign, the engine shut off. In both instances, the car had to put in park and restarted. We have only had the vehicle a little over two monthsand there were less then 2,000 miles on the vehicle.
I reported this issue to my dealer 8/21/17 and have the email chain saved. The dealer couldn't replicate the issue. While driving 60-70 mph on 5 lane highway, engine shut down. Luckily, I was in the far right hand lane and was able to muscle my vehicle over to the burm (there was no power steering). Message on dash said 'shift to P to park' or something like that. My vehicle was in drive and I couldn't shift it to park. Eventually it began working. I have 6 kids and don't feel safe driving them in the vehicle. Happened a few thousand miles ago; vehicle currently has 10,500 miles. Hasn't happened again, but have to consider the possibility it could. Have also dealt with thumping under the driver side floor, a new pause between park or reverse and shifting to drive, and the vehicle recently got stuck in a gear while driving. I've also had the A/C compressor replaced, ambient temperature gauge replaced, dvd player replaced, and am waiting for the new radio to arrive, among other issues. My vehicle is a lemon in my opinion.
We have had our van to vance cdjr in miami ok. Several times beginning before it had 1000 miles. The van now has 15000 miles on it and has been taken in with no repair other than a computer update. The vehicle randomly studders on take off and sometimes the throttle pedal is dead. My wife was almost hit pulling out onto hwy 69 when the vehicle just decided it wanted to stay at an idol when stepping on the throttle pedal. This has happened several times but this was by far the closest call. Many times even at road speed the throttle is simply nonreactive. Every time we take it in they say that they are unable to replicate the problem or just tell us it needed a computer update, still with no help.
While stopped at a traffic light, the ess feature of the vehicle typically stops the engine to reduce CO2 emissions and supposedly save on gas. As soon as I release the brakes, the engine re-starts and off I go. However, in this instance, after I let go of the brakes, the vehicle began rolling backwards, which caused me to step on the brakes right away or I would have hit the car behind me. I let go of the brakes again, then the engine restarted as usual. This is very concerning and a potential safety issue.
The first time I drove the vehicle it almost stalled making a left into oncoming traffic. The auto start stop was shut down by me at the next intersection. Then the start stop light came on the warning system display. I have had problems with the auto start stop system from first day of ownership and has been to the dealer 4 times with about 350 miles on it. Another time the vehicle had to be towed to the dealer as it would not start at all and the dash said service shifter. I have asked the dealer to replace the car and they said they will ask Chrysler, as I bought it for my wife and she is afraid to drive it. It is the touring L model. I have had two different loaner Pacificas without auto start stop, with no issues. I requested the regional representative call me about this safety issue on a survey form but no response.
With only 7300 miles on the odometer, as of this writing 11-21-17, my Pacifica has failed to start on 4 separate occassions. With each event, all the warning lights on the main and radio dash lit up and flashed on and off. Also, the wiper blades came on and stayed on, not being able to shut off with the designated switch. As well, numerous "warning windows" popped up on the center dash info screen...service electronic stability, park brake unavailable, blind spot alert unavailable service required, service tire pressure system, park sense unavailable, service air bag system, warning bells constantly chiming, entire dash goes completely dark and radio turns off and on by itself. The last attempt to start, 11-20-17, after numerous times in an hours time, the engine did start only to shut down almost immediately. The vehicle has been towed to my local Chrysler dealership twice now and is still there as of this writing. On the first event when towed in, I was told that a service writer also could not attempt to start the vehicle, but when the service tech tried, it did start. I was told to come pick up my vehicle that there were no error codes found and my vehicle was operating normally. I really dread the day when my Pacifica dies while driving, as that apparantly has happened to many dozens of other 2017 Pacificas already, placing the occupants in extreme danger. I just read an article in the New York times with regards to this dangerous issue and I near the point of demanding that Chrysler buy back my vehicle. I do have multiple videos taken on my cell phone but do not have the ability to upload them just yet.
My wife and I were returning from a trip to an appointment around 2:30 in the afternoon. We just exited off interstate 395 and were merging into traffic heading East on duke street. The light changed to yellow and required us to stop more aggressively than I typically would. We were traveling in a straight line and had to decelerate from 20 mph to complete stop within a matter of approximately 10 feet. Once our van came to a complete stop the car shut off. I didn't notice any message on the screen, but when I released the brake pedal, the vehicle started again. Afterwards, I thought back to the previous stop and thought I noticed some hesitation in acceleration, but didn't realize it until afterwards. The car was only purchased a month and a half ago and was purchased new. Unfortunately I do not have any photo evidence of the circumstances and the vehicle did not present a check engine light. The dealer we purchased from stated they didn't know what we were talking about, but offered we make an appointment and they would check the vehicle.
Driving in stop-and-go traffic (city side street) the car completely shut off when coming to a stop at a red light. No engine, no electronics, nothing. At first, I thought the car was out of gas. Had to put the car in park and restart the engine while traffic continued around me. At first, I thought this was a one-off problem, but after reading a NY times article, I became concerned. We have also had electrical problems (rear trunk door will sometimes not open, tv's did not function for some time).
Engine shut off without warning while decelerating for a stop sign on a slight uphill grade, a block after turning onto a side street. There was no drama; it just shut off. The instrument cluster displayed a message with instructions to shift to park before pressing the start button. The vehicle was driven approximately 5 miles over the span of 10 minutes beforehand, at both city and highway speeds. The speed before braking for the stop sign was under 20 mph, as it was maybe 100 feet up the block after a turn. After putting the vehicle in park, the engine was able to be restarted and the vehicle driven normally, with no indication that anything had happened....updated 11/14/17 updated 11/16/2017
A D V E R T I S E M E N T S
- Dublin, CA, USA