This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Chrysler Pacifica. The contact stated that on various occasions, the vehicle accelerated independently when the brake pedal was depressed. The failure occurred intermittently without warning. The brake pedal was disengaged and then re-engaged to stop the vehicle. The contact stated that an abnormal sound emitted from underneath the front passenger's side of the vehicle. The contact stated that several electrical features including the radio operated independently. The vehicle was taken to falls motor city (4100 state rd, cuyahoga falls, oh 44223) however, no additional assistance was provided. The manufacturer was notified of the failure and provided a case number. The failure mileage was approximately 900.
The navigation system in the vehicle showed an incorrect location by several hundred miles. I took the vehicle in for warranty service and the dealer attempted to perform an update. According to the dealer the update failed and they would need to contact Chrysler for repair. I have contacted fca multiple times with no response. I now have no radio whatsoever, no climate system, no backup camera or any other features that operate thru the radio touchscreen.
2019 Chrysler Pacifica hybrid minivan failed to start in cold weather (below 24F) 5 times to date. Dealership replaced the 12V battery saying the issue has been fixed. But again in a cold day when weather was 19F, the minivan did not start and showed many errors on screen. The minivan is at the dealership for the second time. Looks like this is a common problem across multiple customers, Pacifica forums has folks complaining about the same issue.
U connect / radio / backup camera / temperature control system freezes causes lack of control of temperature controls, no backup camera no controls in the radio/attached systems. Operator must turn off vehicle and or complete a soft restart.
My wife was driving home and the car was shuddering and intermittently accelerating. She got back to the house and smelt a burnt rubber smell. When in my driveway the vehicle had a hard time turning over and the engine would knock and shut off while still in park. It had to be towed to the dealership for further evaluation
- Holbrook, NY, USA
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On interstate highway left lane at 65mph, check engine light comes on, red plug-in light comes on, and car slows to a stop in lane. Car does not turn back on after several attempts. After five minutes, car starts again. Check engine light remains on. Stalling recall not found for this VIN, but is in manufacture date range of recall.
The contact owns a 2019 Chrysler Pacifica. The contact stated that she locked the key fob inside the vehicle with her children inside. The contact stated that the vehicle had a feature that allowed her to enter the vehicle by pressing a button on the sliding doors when the key fob was inside; however, the button failed to operate. The contact's daughter attempted to unlock the door on the driver's side; however, the unlock button also failed to operate. The contact notified the fire department and they were able to safely remove the children from the vehicle. There were no warning indicators illuminated or injuries. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not notified of the failure. The failure mileage was unknown.
The hands-free and bluetooth feature of my radio stopped working 3 months ago. I have been in to Chrysler service in fort collins five times to have it fixed. The last time was two weeks ago and they said they were going to just order a new radio. I still haven't heard anything from them. The service manager, bob lee, says it's Chrysler's fault. I just want this thing fixed. 3 months is just ridiculous. This is as much a safety problem as it is an inconvenience.
I have been driving a new Pacifica for over a week now and I know the electronic start/stop system is junk overall. On a few occasions, it seems the engine re-engages with a shudder and has delayed us from getting onto a road which is a safety problem with traffic behind me or getting into traffic flow. This feature should have an ability to be permanently disabled by the owner if unwanted instead of having to press a button each time the car starts. We press the button every time, but the fact we have to press this every time we start the Pacifica is irritating. Honestly, the ess system seems to be faulty in implementation.
The contact owns a 2019 Chrysler Pacifica. While driving approximately 45 mph, the "stop safely vehicle will shut off soon" message illuminated. The vehicle was taken to bob allen motor mall (859-236-3217, located at 725 N maple ave, danville, ky 40422) where it was diagnosed that the relay switch was stuck. The part was replaced, but the failure recurred. The vehicle was taken back to the same dealer and the auxiliary battery was replaced, but the failure recurred. The manufacturer was made aware of the failure and provided a case number. The case manager promised to call the contact back, but the contact had not received a call. The vehicle was not repaired. The failure mileage was approximately 12,700.
The steering wheel pulls to the right or to the left while driving at highway speeds. Happens randomly ' never know when it will turn in either direction. When driving at 60-65 and passing a slower vehicle, it often requires firmly guiding the car against resistance back to the lane. Requires driving while grasping the steering wheel firmly to prevent the vehicle from veering from its path. Will also occur at lower speeds but not as often. Also, when driving on an expressway the steering, sometimes but not every time, becomes unstable if a truck passes it. In those instances, it veers to either the right or the left. The concern is that it could veer directly into the passing vehicle if the driver is less than alert and not firmly grasping the steering wheel. During a lifetime of driving, I have never before experienced a vehicle that felt as dangerous as this one. I took it to the dealer who proclaimed it in perfect running order. I filed a complaint with the Chrysler (case number 58533009) and was advised to take it back to the dealer and try to convince them to take it on a test drive. However, the dealer said they test drove it, which is doubtful since the mileage number did not change while it was in their hands. The dealer highlighted a comment on a report titled 08-electrical/be-electronic control modules/module, electric power steering (epsm)/description and operation that reads: Variable servo steering: When the speed of the vehicle is increased, the module reduces the amount of assistance to the column. Possibly Chrysler, in that statement is revealing that the steering mechanism is unsafe at highway speeds.
Smoke and foul rotten egg smell coming from driver rear quarter panel where battery sits. Fire department came out and removed paneling and battery was found to be extremely overheated. Vehicle was plugged in charging when this courted in our garage. I immediately unplugged it and called 911
A D V E R T I S E M E N T S
- Parma Heights, OH, USA