This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving at approx 45 MPH the car suddenly lost propulsion and experienced a complete electrical failure. The power steering was lost, braking was stiff, gas pedal was unresponsive. I struggled to get the vehicle out of the lane of traffic. The police arrived and helped route traffic until the tow truck arrived. The vehicle is still covered under factory warranty and is currently at the dealer with no estimated return date. As a matter of fact, the Chrysler dealer that has my car hasn't returned my phone calls or voice mails in a week now to inform me how long I might be without my vehicle. A day before the incident a message appeared: ?service Hybrid electrical system It happened fast but prior to the failure the display flashed red and sounded an alarm Shift to P to start for a few seconds, then the gear shifter was flashing....then I lost all power.
Driving at approx 45 MPH the car suddenly lost propulsion and experienced a complete electrical failure. The power steering was lost, braking was stiff, gas pedal was unresponsive. I struggled to get the vehicle out of the lane of traffic. The police arrived and helped route traffic until the tow truck arrived. The vehicle is still covered under factory warranty and is currently at the dealer with no estimated return date. As a matter of fact, the Chrysler dealer that has my car hasn't returned my phone calls or voice mails in a week now to inform me how long I might be without my vehicle. A day before the incident a message appeared: ?service Hybrid electrical system It happened fast but prior to the failure the display flashed red and sounded an alarm Shift to P to start for a few seconds, then the gear shifter was flashing....then I lost all power.
Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the windows down but due to the sun shining, other motorists could not seem to see my hazards and we were nearly rear ended. I called 911 for assistance and AAA for a tow. At some point the entire vehicle was non operational and the windows would not roll back up and the hazard lights did not work. Police were there by that time. The vehicle was towed to Larry Miller Dodge where it now sits. I also independently had AAA battery service check the battery and have been told it needs replaced but that the vehicle should not just stop and lock up mid drive. We suspect an issue with the stop/start feature or multiple issues. Date of 8/4/2023. Vehicle has 3 months remaining on original warranty and approx 23k miles.
Power steering will go out, therefore I have no power steering and have to pull over. The power steering light will come on the dash, and the power steering goes out. I did take the van to a Chrysler dealer in Warnes Robins, GA. Got on where with them, they made a list of things they suggested to be done. When ask will that fix the issue with the power steering, they stated could not guarantee that. Felt they were trying to take advantage of the situation. My van is a 2020 Chrysler Pacifica and 3 years old with 41,000. miles on it. The power steering should be the last thing that goes out, the light comes on and the power steering goes out making it hard the drive and steer. On top of all this the van isn't even paid for, still making monthly payments, can't afford $4,500 car repaid on top of car payment. Something is wrong with the power steering in 2020 Chrysler Pacifica power steering, like in the prior years.
My 2000 Chrysler Pacifica has only 65,000 miles on it I heard a popping noise when I turned the steering wheel took to Chrysler dealer to have it checked they said my steering box and stabler bars are worn out to fix it $4,100. No way should they be worn out with only 65,000 miles
- Jerseyville, IL, USA
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Driving the car and the engine shut off on me. Brakes didn-€™t work. Steering didn-€™t work. Just coasted on a busy highway to safety. I-€™m lucky I-€™m not dead. No warning it would happen.
The vehicle, shortly after starting, says service charging system and loses power completely. Power steering goes out along with any brake assist and no gas pedal power. I-€™ve almost hit several cars while trying to regain control of the vehicle. When I finally get it to stop, the work around I-€™ve found is to power off the car for a few minutes, power it back on, then it-€™ll work. But this happens about once a week. The dealer attempted a repair once but issue persists. We-€™re taking it back in. But based on online forums, this is a dangerous and widespread problem with the Pacifica Hybrid. Please investigate! I have kids. Thanks!
Vehicle was brought to dealership 3/9/21 for nocking on L/F. dealer diagnosed strut as problem. Part is on B/O. Chrysler mfg. Has been contacted for assistance to secure part and attaching parts to remedy the situation. Currently they have not done anything but promise dates that parts will be available.(they are still missing two parts). They have not answered my request to provide solution or a rental so I can drive a safe vehicle. All of this is strange since Chrysler is actively building the car. One would think they have the parts on the assembly line!............thank you carl / galaxy medical
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- Ocala, FL, USA