This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving down the interstate, the moonroof glass spontaneously shattered. There are three pieces of glass on the roof, and it was the center one that failed. The car was about 16 months old with just under 10,000 miles, almost all of which was low-speed, city driving. At the time of failure, we were about 650 miles into a cross-country road trip and traveling on roads with an 80 MPH speed limit. If we had not closed the sunshade the day prior, sharp glass would have fallen on our children seated in the middle row. A Chrysler dealer sold us the replacement part and verified that there were no signs of any external cause that led to the failure. Chrysler denied a warranty claim, stating that "sunroof is most probably an outside influence as it cannot break easily as per IRF (Independent repair facility)."
A D V E R T I S E M E N T S
- Washington, DC, USA