This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There is an known issue with town&country van B/T certain years. I have a 1999. When water splashes from the road or runs off the vehicle, the water lands on the serpentine belt, and causes the belt to slide off. When the belt slides off, the power steering fails to such a degree that it makes the vehicle difficult to maintain control. There is a patch that Chrysler issued, but not did not deem it a recall. I believe this issue is bad enough that it could cause significant problems. I've had this happen several times. Not driving through puddles, but just having a wet road can cause (and has caused) an issue. The fix is 400+$, which is ridiculous considering that this is a known issue that Chrysler created a fix for, but won't recall. I've replaced every belt, tensioner, pulley etc, and the mechanic frankly said its a known problem with certain years of town & county.
Wanted to trade van in and they told me do to safety factors could not take in on a trade. Said that the rust on van under carriage was so bad that motor could fall out and it was not worth taking in on a trade do to this problem
Major problem is serpentine belt coming off and causing a loss of steering. It was not until this last repair that a bracket was installed from a service bulletin dated 7-2-99. Only the first repair was prior to this date. This is a major problem, fortunately for me every time the belt came off I was in a parking lot.
Dealership tried but could not repair wharever is causing the clunking noise coming from under the front suspension. Other refers to seat heater burning a hole in the seat, dealership and manufacture refuse to repair.
- Benton, AR, USA
Search CarComplaints.com for these popular complaint phrases...
Veh. Has been in shop since new 19 times. Hood misaligned, doors misaligned, tack stop working, horn stop working, sides sliding doors dragging, steering column loose, air compressor replaced twice, belt continues to jump off veh. Which has almost caused the operator of the veh. To T-bone another veh. On a right turn from an intersection. Chrysler seems not to care until someone is either seriously hurt or killed. Belt issue has been brought back on 4 seperate occasions and I am afraid to let my family drive the veh.
A D V E R T I S E M E N T S
- Vinton, VA, USA