This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 Chrysler Town and country. While driving at various speeds, the steering column and clock spring failed. The only warnings that were present prior to the failure were the air bag light illuminating and the horn failing to work. The contact believes this is a safety issue because she needs her horn to prevent crashes. The failure has only occurred once. The dealer confirmed that the clock spring failed, which caused the components connected to it to fail as well. The clock spring was replaced at the contact's expense. The current mileage was 145,484 and failure mileage was 145,400. Updated 07/07/08. Updated 07/07/08
Do to clockspring failure, many people could be hurt or killed because horn, & airbags no working. This is due to bad parts car buyer's shouldn't have to pay for replacement.
While driving normally, the airbag light comes on. It then turns on then off again while turning at low speeds. This is accompanied by a ticking or popping type sound in the steering wheel. Since this is a family van, I am worried that the air bag will fail or self deploy will driving.
Clock spring, no driver air bag. It seem to be an ongoing problem. Redesign it. 2001 Town & Country. Problem with windows also. Redesign it. Whats the problem with product. Ongoing problems!! thay are still making too much money on replacement parts. Do something!!
2001 Chrysler Town and country 3.8 the cruise control, horn and air bag will not work. There have been thousands of recalls on this (clockspring wiring harness) prior to 2001 but Chrysler said it will not take care of mine because of the mileage (130000) and the year 2001 has no recalls.
Had an front left corner damage accident with vehicle that struck me with the front middle of his vehicle. I was almost at a stand still. Since speed limit was 40 mph we estimated that as the speed of the vehicle that struck my vehicle. My vehicle has two front air bags and front side air bags. None of them deployed at time of impact.
Airbag disabled due to clock spring defect on 2001 Chrysler Town & Country ex minivan. There is a recall (recall # 04V480000 from NHTSA database) for same but slightly older vehicles. I believe the same problem exists in the 2001 year model as well.
Bag light continues to light up after repeated attempts to repair the problem. I am concerned for the safety of my family as I am informed that when the bag light is lit, the bag safety system is inoperable. A recall was issued by Chrysler for models with similar problems that does not extend to the 2001 Town & Country model.
Airbag light came on. Right front seat belt buckle tensioner was faulty. Consequence is tensioner would not work as needed. Replaced right front seat belt buckle tensioner.
On Sept. 28, 2005 I took my 2001 Chrysler Town and country ex model minivan VIN#[xxx] to dick smith Chrysler in aiken, SC to correct a problem with the airbag system. The airbag light on the dash was lighting up erratically and I became concerned about the safe function of the airbag system. The service dept. Ran a diagnostic on the system and found a defective clock spring, which they replaced for $250.45. Upon returning home I ran an internet search about the problem and found this exact problem led to a recall of the 1996-2000 models of the same minivan. I promptly contacted the Chrysler company, but they said that they would not do anything because my exact VIN number was not included in the previous recalls. In addition, the service dept. At dick smith Chrysler also said they would not honor the previous recall because it as of yet did not include my model year. I am filing this complaint because I believe Chrysler has not corrected the problem and my safety was placed at risk because of the malfunction in my vehicle. I did the responsible thing and had my vehicle repaired, but I was offered no compensation for the repair because the recall had not yet been extended to cover the 2001 year. What else can I do to insure this problem is addressed in a timely and safe manner? updated 07/18/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2001 Chrysler Town and country. The contact states that there was a recall on the clockspring for one of the vans that she owns but it was not for the vehicle that she is having the problem with. The airbag light was coming on in her van and it was the same type of problem with the recall letter she recieved.
2001 Town & Country airbag light lights up intermittently. The dealer says a clockspring has failed not covered by the manufacturer. The dealer will repair but charges a deductible per the extended warranty. This is a safety defect that should be covered by the manufacturer, aggravated by the fact that 1998-2000 vehicles, just before this model year, are covered by a recall for the exact same item.
2001 Chrysler Town and country experiencing failures with steering, instrument panel, airbags, seat belt wiring harness and transmission. Consumer stated I've had nothing but serious problems with this vehicle since new. Eight front-end and steering failures, 6 instrument panel electronic failures, 4 air bag and seat wiring harness failures and now it seems, a serious transmission problem.
Consumer concerned about replacement of clock spring on 2001 Chrysler Town and country. The consumer had the clockspring replaced and is requesting reimbursement, however his vehicle was not included in the recall.
The cruise control on my 2001 Chrysler Town and country doesn't turn on when the switch is activated. I had the same problem with my 1997 Plymouth Grand Voyager. The problem in the Voyager was taken care of when the dealer replaced the clock spring (safety recall) in the steering column. If a defective clock spring forced a safety recall in my 1997 Grand Voyager, why is it acceptable for me to drive my 2001 Town and country with the same defective clock spring?
Airbag indicator light comes on and off. This appears to be similar to the numerous other complaints with this same system in the 2001 Town & Country mini van. The light might come on once or twice on a short trip, or it may not come on during a long trip. At times it will turn on and off many times during those same intervals. We are waiting for a recall before we proceed with any repairs. This needs to addressed by Chrysler in a service bulletin or a recall.
Consumer received recall 04V480000 concerning air bag clock spring, but the information concerning year, make and model did not appear in NHTSA data base. Consumer complained that the dealer charged her $220.42 for the clock spring recall repairs. Recall campaign; the check air bag light came on while the vehicle was being driven.
Air bag fail light illuminated, horn failure, cruise control failure. Diagnosed as a failed clock-spring. Recalled on 1999 and 2000 Chrysler Town and country but not on 2001.
Air bag sensor light blinks on and off. A recall was issued on the clock spring, however this vehicle was not included in the recall due to VIN. The vehicle had numerous problems such as steering problems, sliding problems, brake and acceleration problems, a strong odor of gas and thefront sway bars and rear shocks were replaced
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- Milford, CT, USA