really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
42,883 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2001 Chrysler Town & Country seat belts / air bags problems

seat belts / air bags problem

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2001 Chrysler Town & Country Owner Comments

problem #14

Jun 242011

Town & Country 6-cyl

  • 110,115 miles


The air bag, horn and other devices with controls on the streeing wheel have failed to operate. The vehicle is a 2001 Town and country Chrysler van. There was a recall for year 2000 and earlier for this problem due a failed clockspring. This is an early 2001 vehicle as I took delivery in December 2000. This is a safety issue - it appears that the problem is identical to that described in NHTSA campaign # 04V480000. Why is this not covered in the recall? a local Chrysler dealer is qoting me a cost of $250 + to repair.

- Los Alamitos, CA, USA

problem #13

Mar 012009

Town & Country

  • 81,000 miles
In my 2001 Chrysler Town and country minivan the horn, cruise control, and airbag have stopped working. I understand this is a common problem due to a broken clockspring in the steering wheel assembly, and that Chrysler recalled previous models with this same defect. Driving without a horn and reliable airbag clearly presents a safety risk. I believe a recall or free repair is in order.

- Northfield, OH, USA

problem #12

Feb 172009

Town & Country

  • 81,000 miles
My 2001 Chrysler Town & Country suffered a complete transmission failure. I bought this vehicle new in 2001 and thought I was buying the best mini-van for the money. However, I've had nothing but problems with this vehicle. Power windows have failed, power sliding door has failed 3 times, power lift gate failed, air bags caused a check engine light to come on ( replaced under warranty). All of these were minor in comparison to the transmission, which cost me $3078 to have rebuilt. I've found too many instances of transmission failures on the internet, I question why Chrysler hasn't been called out on this by the NHTSA. Chrysler knows about the quality of their vehicles and continues to do nothing about it. In the future I will never buy another Chrysler product.

- Beavercreek, OH, USA

problem #11

Sep 012007

Town & Country

  • 125,000 miles


I read about a recall on the clockspring on 2000 Chrysler T&C vans. It stated it ran from until Aug 2000. My van is a 2001 Chrysler T&C manufactured in 8/2000. I have this same clockspring failure that causes the airbag not to function. I have tried to talk to Chrysler to no avail. It just seems that they had some bad parts during that time and possibly those parts were also put on some of the 2001 vans manufactured in 8/2000. The dealer said that this clockspring failure is a common event. It seems to be a safety issue.

- Greenwood, SC, USA

problem #10

Jul 112005

Town & Country 6-cyl

  • Automatic transmission
  • 30,000 miles
I was cut off by another driver on interstate 5, lost traction on the center shoulder and crashed into the middle railing at about 55-60 mph. My van was heavily damaged front and rear. It was later determined a total loss. What surprised me was the failure of any airbag being deployed in my van. I later notified the auto maker corporation and was informed that the reason the airbags did not deploy was due to the fact that there wasn't enough force to damage the vehicles frame...(?)

- Salinas, CA, USA

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problem #9

Feb 232005

Town & Country 8-cyl

  • Automatic transmission
  • 50,000 miles
While driving 25 mph vehicle was involved in a head on collision. Upon impact, dual airbags did not deploy. Driver sustained minor cuts and neck injuries. Consumer reported the air bag sensor light to the dealer, who stated that there was no problem.

- Haverstraw, NY, USA

problem #8

Sep 302004

Town & Country 6-cyl

  • Automatic transmission
  • 37,200 miles


My wife had an accident on Sept 30, 2004. She was traveling app 35 mph when a vehicle made a left turn in front of her. She struck the vehicle broadside with such force that it flipped that vehicle on its side. My vehicle had severe damages to the full front with approximately $10,000 in reparis. The air bags did not deploy. I reported the incident to Chrysler. They sent an investigator in to inspect the system before repairs commenced. The investigator advised my vehicle was not in the air bag recall. He further stated there was nothing wrong with the sensors or air bag system. My insurance carrier has refused to replace or have the air bag system checked out. My concern is that the air bags may deplore on its own while driving the vehicle or fail to deplore if I am involved in another accident. Also I can't understand how a impact across the full front of the vehicle while traveling 35 mph did not set the air bag off, when it is my understanding they should have deploed at 7 to 15 mph. I feel there is a problem with the senor and air bag system on this vehicle that Chrysler is not acknowleging. I ask that NHTSA investigate this problem on my behalf.

- Sun City West, AZ, USA

problem #7

Oct 022002

Town & Country 6-cyl

  • Automatic transmission
  • miles
While starting the vehicle SRS light appeared on the dashboard and remained on. Vehicle was taken to the dealer for inspection, and mechanic determined that the clock spring needed to be replaced.

- Tulsa, OK, USA

problem #6

Oct 122004

Town & Country 6-cyl

  • Automatic transmission
  • 44,000 miles
The clock spring was detective. The vehicle was under an extended warranty. However, the dealer would not honor the warranty or make the repairs unless the owner pays out of pocket. There were noise in the front end when turning.

- Massapequa, NY, USA

problem #5

Mar 302004

Town & Country 6-cyl

  • Automatic transmission
  • 42,041 miles
The air bag light comes on and stays on for 10 sec to 20 min with no particular driving pattern.. this means no air bag safety when it is on. It cleared during the cold winter but is back doing it, and doing some research I am not the only one having this problem. I am tired of Chrysler not addressing this problem. I found that my daughters 97 expresso and my sons 98 T&C had the same problem. Shouldn't Chrysler do a recall.

- Presque Isle, ME, USA

problem #4

Mar 232004

(reported on)

Town & Country 6-cyl

  • Automatic transmission
  • miles


Air bag light continuously illuminated on the dashboard. As a result, air bags were inoperative, and wouldn't deploy when needed. Dealership inspected vehicle several times, and could not duplicate or correct the problem.

- Lewis Center, OH, USA

problem #3

May 182002

Town & Country

  • Automatic transmission
  • miles
While driving 30-35mph passenger and driver's side airbags deployed without warning. Dealer has vehicle.

- Santa Fe, NM, USA

problem #2

Jun 242001

Town & Country

  • miles
Airbags did not deploy during a six car pile up, our vehicle was the fifth, we rear ended the vehicle in front of us and then we were rear ended by the vehicle behind us. Despite wearing seatbelts the passenger hit the windshield because the air bag did not deploy on impact.

- Peoria, IL, USA

problem #1

Mar 062001

Town & Country

  • Automatic transmission
  • miles
While driving at 50 mph on highway in rush hour, side impact airbag on passenger side deployed without any warning. Chrysler sent out an investagator, but did not inform consumer of cause.

- Sleepy Hollow, IL, USA

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