Summary: I was supposed to pick up the van on March 30 2006, but the system died during the test run, van would not shift gears, signal or turn off, this problem recurred on July 23, 2006 shortly after it was finally delivered to me at home. I called carlos, the president of the company which made the adaptive driving equipment for my van and left a voice mail saying the van was stuck in drive, and I was sitting with my hand on the brake, (as happened on March 29, 2006 when we went to take it home for the first time. The customer care representative called me back and told me to have someone pull out one of the fuses to reset it. About a week later, drive master technician came out to put in a temporary reset switch. I never heard back from carlos regarding this incident. The vehicle failed numerous times, causing me to have to flip this 'temporary' reset switch, carlos didn't return my calls, but drive master said he was sending out the parts to replace the switch. Then, the van died late September in a parking lot, gas/brake failed, back-up brake \was delayed, a second earlier or later and I would have been in a major accident. I spoke to carlos in October, and he was putting in something to fix this problem, but he had yet to address the problem. This caused the van to freeze, inability to shift gears, signal, turn the car off, etc, and the only resolution to that first problem, so far was to flip the reset switch that was temporarily put in. Carlos offered me an upgrade that would address the problem that happened in late September with the van freezing for $1500, but said it would normally cost more and he wasn't making it available to everyone. The problem recurred without resolution.

- Bethpage, NY, USA