The blind spot detection system is one of the nicest options that came on this vehicle. Unfortunately, and without warning, it merely stopped working. Upon taking it to the dealer, we were informed this repair would cost us over $2,000.00. The dealer told us it was a very common problem for this vehicle, and in almost every case, the system would fail shortly after the warranty period had expired.
In reviewing your page, it is clear this is a common problem, and is probably related to the manufacturer of the system producing a poor quality product.
It's a shame that Chrysler isn't going back to their supplier for some support so that they, in turn, could take of this expensive issue for their consumers. Clearly, this is not one of those issues caused by user error, or neglect, abuse, etc. etc.
It's a system the consumer never touches. PS: I have a Ford product with a similar system, The car is now over six years old, and has almost 200,000 miles on it. My blind spot detection system works perfectly.
Sounds like a bit of an issue at this mileage (54k). Too bad Chrysler will not acknowledge is common failure in their product. This is the first and last Chrysler we will buy.
This is the second problem I've had with the blind spot monitoring system on 2011 Chrysler Town and Country. First the wiring harness that is in the rear wheel well corroded (imagine that, moisture in a rear wheel well) and had to be replaced at a cost of $450 out of MY pocket. This is FAULTY ENGINEERING, to have a wiring harness in an area that gets wet and corrodes. How dumb! Now, the plastic covers that protect the blind spot monitors on each exterior mirror have fallen off and the monitors are exposed to moisture and DING DING DING whenever it rains or the unportected sensors get wet. This will cost another $450 to replace two blind spot monitors! This is ridiculous and Chrysler should be paying for these repairs because the failures are due to POOR ENGINEERING AND POOR CONSTRUCTION. Cars with 70,000 miles on them that are housed in a garage year-round should not have issues that cost the owners almost $1,000 out-of-pocket! AND, when the blind spot monitoring system fails, alarms go off constantly! DING! DING! DING! The failure of the Blind Spot Monitor is a SAFETY ISSUE. We paid to have this special OPTION on our van to make us safer and not to cost us $1,000 to stop the DING DING DING! CHRYSLER--get on this and pay us all for these repairs. These should be SAFETY RECALLS!
Bought this van used about a year ago.....just found out this vehicle has a blind spot detection system via a review of the user manual. So I proceeded to go thru the system setup which turned the blind spot detection system on/off. Noticed the system was not activated so, I turned system on. On doing this the triangle lights on the side view mirrors were activated full time but the electrical system message 'blind spot detection unavailable' message displayed. Since system was not working anyway, I turned the feature off for the time being.
Since this feature was implemented to protect the driver to help under/for blind spot detection for the safety of all driver's, I would think it would behoove the manufacturer to issue a recall order to help maintain the safety of/for all those drivers/vehicles affected!!!!!!!!!! There have been a few times in the past year a feature like his may have been useful for me......
electronic control box mounted in the bumper exposed to weather and road salt.They corroded in less then 2 years. repair cost $2500 Chrysler change the design but has refused to accept responsibelity. The deale stes that this was not covered under extended warranty even if you were foolish enough to buy it
Update from Nov 17, 2015: Blind spot detection system failure
- Paul R.,
Hampden, ME, US
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Just because of the frustration of seeing this ongoing problem and I want as many complaints known so that a recall can be made for this problem.
Vehicle purchased brand new in 2011. Besides the engine with a loss of power and feels like the oil has not been changed or the vehicle has 100,000 miles on it, it only happens in reverse and comes and goes which I was told my dealer, that is normal. No it is not and now it is out of warranty even though I complained about it from the start while it was in the warranty period. But the blind spot indicator problem I am seeing is horrible. $2,000 to fix this problem and not just one, but both sides went out after a winter in Buffalo, NY and not at the same time. The right side in 2014 and then the left side in 2015.
Dealer the first time handled as a warranty repair, but I would not say it was a warranty as they had me contribute a $200 deductible, but they said they would cover it as it was 1 month after my warranty expired and at that time I had about 21,000 miles on my T&C. But then to have the left side go after another lovely Buffalo, NY winter in 2015 and it to be the opposite side that was originally repaired. Now the van has 30,000 miles on it and again 1 year later and I was fighting for my life in this one as Chrysler nor the dealer wanted to do anything for me. $2,000 repair as everybody else states.
I eventually got it done for a better price, but 4.5 years into this van with 32,000 miles on it at this time and ready to trade it in. Shame on you Chrysler for not caring and making a recall as I know the blind spot indicators will go out within another year or so as the Buffalo winter are bad and between the rain, snow and salt used, the senors will corrode and go out. Not repairing after they go out again and will have take my loss.
But as I am taking the time to type this up so everybody knows, this is the LAST Chrysler I will buy. Better hope Lee Iacocca or a somebody like him is around to bail you out again. The shame of it all, if Chrysler and the rest of the auto manufacturers went back to the drawing board and used the plans on how it used to be, build a superior product, charge a reasonable price to make a profit (no need to make 4-5 times of prior years profit) and good customer service, would not need to have web sites bashing you like I am today. Make the recall Chrysler, right thing to do for a $2,000 repair that will eventually get worse for you.
As this is still under warranty I will be taking it to a dealer. There are many minor features that have malfunctioned in less than 36k miles, which makes me very nervous as to what will fail outside of the warranty. The T&C Limited is loaded with features. However, they do not seem to be loaded with quality. It still staggers my imagination that with the competition of foreign manufactures, Chrysler still seems to put poorly built and cheap vehicles on the market.
I can't believe Chrysler had a recall in 2009 for corroding connectors on the blind spot sensor and their fix was just to have dealers seal up with caulk of some kind. Now my 2011 Town and Country blind spot sensors went out due to corrosion because they still have them mounted basically right behind the rear wheels with no protection from road salt and water. Of course it's out of warranty per 3 years and at a little over $2000.00 just for the parts it won't be getting fixed unless Chrysler helps in some way because this is a bunch of crap.
This situation is a growing issue with what seems to be a large number of vans and cars. The system has now stopped working, the lights in the mirrors and dash are all going off (lighting up). Brought it into the dealer twice and it's going to cost over 2,400 to fix. Extended warranty will not cover it (CNA ext. warranty). Chrysler will do nothing about it. This is a major safety feature and they wont warranty the fix or any repairs to the system.
We purchased a Chrysler T&C because we were limited in what we could purchase for a 7-passenger in Germany. We needed a car immediately and in Germany you could wait up to 90 days. We owned a T&C prior and totalled it in an accident, so through the years with all of the little glitches we were annoyed by Chrysler and did not want another. We had in mind to purchase a Honda Odyssey but could not wait for one. This car has been a typical Chrysler annoyance. Once the 36000 mile bumper to bumper warranty expired, most features in the car bega to expire! We took the car in to the authorized repair shop for the sensors and were given an estimate for approximately 1600 Euros which at the time was more than $2000! What a joke! Don't show me a feature which will only last half the life of a vehicle, Chrysler! I've looked at the manufacturing of the mirror and it looks like it was put together (sensor) like a model airplane. Chrysler absolutely sucks! I don't care if Bob Dylan is your spokesman! I won't buy another!
Took my 2011 Chrysler Town & Country in for the Blind Spot Monitor not working correctly. Service Tech told me it needed a new wiring harness, and I was told it would be on backorder.
Well, 9 months later I called to see where it was and they told me to come in to have it replaced. After bringing it in they proceeded to inform me that the Blind Spot Monitors Sensors were corroded and they would cost over $1000 per sensor and it needed two and the wiring harness of $550. Are you kidding me, I am not going to spend that kind of money for shoddy components that went bad after such a short time.
I will NEVER buy another Chrysler product again!!!!
Looks like the failure of the blind spot monitoring system is a common problem on 2011 T&C. Pretty shabby that it occurs when the vehicles have low age and often less than 50K miles. Add our van to the list.
We started to notice the failure in the spring (2014). Whenever the blind spot system is on, our info panel seems to go haywire, so we had to turn it off. Haven't gotten it checked out because we have noticed little is done by the dealers except providing the opportunity to fork out $$$. If corrosion is the issue (stated by other consumers online), one would think it's also a design issue as one wouldn't think the system should not fail so soon in "young" cars. We are not impressed.
The message was "Blind spot indicator not available" I took the vehicle into the Chrysler dealer and the price quoted to repair it is $1782.57. After searching several sites, I noticed that this is a fairly common complaint. I called Chrysler to see if there is a recall on it and the answer is "No". Also, is not covered under any warranties.
This is my fourth and last Town & Country! I love this vehicle to drive and love the options but they are of no value if they don't work! For what I paid for this vehicle ( Limited) I expect that Chrysler would at least back the options they advertise! Am I annoyed???? You bet!
2011 Chrysler T and C. Always garaged. 45,447 miles. Goes through a car wash weekly during the 5 months a year it is used. The van is stored in a heated garage in MN during the winter as we are snowbirds and go south for over 7 months a year.
Blind spot monitoring system started to malfunction. Message on dashboard screen said, "Blind spot monitoring unavailable", "Service Blind Spot Monitoring System". The system emits a dinging sound quite often which is annoying. Both sensor lights located in the side mirrors are constantly "on" and malfunctioning. I rely on the Blind Spot Monitor to do its job and warn me about vehicles in my blind spot!!
I bought an extended warranty for $1200 from CNA when the van was brand new. CNA initially told me they would cover the defect when I contacted their office. After the Chrysler dealer contacted CNA and reported the problem and said the word "corrosion", CNA said the extended warranty does not cover corrosion. Initial estimate to replace the Rear Facia Harness and Body Side of Connector C200 to see if power, ground and Can-C are present at the Blind Spot Sensor is estimated at $223.26 for the parts and 1.5 hour labor for a total minimum estimate of $450. The parts are on BACK ORDER and won't be here for at least 2 months. If this does not fix the problem, the repair will cost well over $1,000.
I am very disgusted with CNA because the warranty was expensive and appears to be worthless. I am even more disgusted with the way that Adamson Chrysler reported the problem so that my CNA warranty would not cover the repair. CNA told me that failure of the blind spot monitoring system is a very common problem. Chrysler should issue a recall, cover the repairs and apologize in the form of a monetary certificate to van owners for the inconvenience of all of this!
I experienced a failure of the rear air conditioner in my 2007 Chrysler T and C, and eventually there was a recall and I was repaid for the repair. HOWEVER, that part was also back ordered for all of the hot summer months. What an inconvenience!!
Please submit my complaint to Chrysler. Thank you.
A D V E R T I S E M E N T S
The blind spot detection system is one of the nicest options that came on this vehicle. Unfortunately, and without warning, it merely stopped working. Upon taking it to the dealer, we were informed this repair would cost us over $2,000.00. The dealer told us it was a very common problem for this vehicle, and in almost every case, the system would fail shortly after the warranty period had expired.
In reviewing your page, it is clear this is a common problem, and is probably related to the manufacturer of the system producing a poor quality product.
It's a shame that Chrysler isn't going back to their supplier for some support so that they, in turn, could take of this expensive issue for their consumers. Clearly, this is not one of those issues caused by user error, or neglect, abuse, etc. etc.
It's a system the consumer never touches. PS: I have a Ford product with a similar system, The car is now over six years old, and has almost 200,000 miles on it. My blind spot detection system works perfectly.
- John H., Swansea, MA, US