This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Chrysler Town and country. While driving approximately 25 mph, the engine suddenly shut off. After restarting the vehicle, the temperature gauge increased and decreased and the engine would continue to shut off. The vehicle was towed to an independent mechanic who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not repaired. Also, the contact stated that other electrical failures previously occurred, such as the passenger side sliding door would buzz and the windows malfunctioned. The local dealer (golling Chrysler, 2405 S. telegraph rd., West bloomfield, mi) was unable to determine the cause of the failures. The manufacturer was not notified. The failure mileage was 160,000.
The contact owns a 2011 Chrysler Town and country. The contact stated that the rear passenger door independently opened and closed at random. The contact also stated that the blind spot sensor seized without warning. The vehicle was taken to a dealer where the failure could not be determined due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
The contact owns a 2011 Chrysler Town and country. While driving approximately 20 mph, the front passenger side door opened without warning. In addition, the contact stated that the vehicle stalled and the air bag warning light illuminated. The vehicle was taken to dealer. The technician diagnosed that the bumper sensor needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 42,000.
The contact owns a 2011 Chrysler Town and country. The contact stated that the driver side door failed to lock and unlock electronically. The window had to be opened in order to unlock and lock the door. In addition, the rear driver side sliding door closed abruptly. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000.
My 6 year old son hit the button to open the automatic door the same time I hit the it causing the door to close on his head. It closed on his head with tremendous force and pressure before releasing leaving him with a large bump on the side of his head and sore. It took a few seconds to release. It should have never closed with that much pressure as it could have broken a bone and potentially worse. The door should have stopped and released as soon as it touched my son. The safety mechanism of this door is not safe and can cause serious harm. The door needs to close slower and lighter. As soon as anything is felt in the way it should release immediately and not continue to try to close.
- Leonardo, NJ, USA
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The contact owns a 2011 Chrysler Town and country. The contact stated that while stopped at a traffic signal, she noticed that the rear driver's side seat belt was detached from the side pillar, causing the child seat to topple over into the middle of the vehicle. Simultaneously, the rear sliding door opened independently. The rear sliding door failure recurred several times while the vehicle was in motion at various speeds. The vehicle was taken to a dealer for diagnosis and the contact was informed that a system update would need to be performed. The manufacturer was notified of the failure. The vehicle was repaired. The failure and current mileage was 10,000.
Power sliding door does not stop closing when an object is encountered. My wife was hurt but not seriously injured when she was caught in the door while it was closing. We're concerned that if a child was caught they would be much more seriously injured. Chrysler says there is no away to adjust the sensitivity so that the door stops exerting force sooner.
My almost 2 year old got his hand fully caught in the sliding door, even though it is supposed to have a safety feature which would prevent it. The door was closing, closed and fully engaged the locks on his hand. His hand was lodge far enough into the door that you couldn't slide the hand out, you had to physically open the door to get his hand out, he couldn't just slide it out. At the time he had indents on his fingers where the door pushed in them. Now, a few hours later, he has bruising and slight swelling to his fingers and one of the fingers has a slight cut on it. These doors are supposed to have a sensor in it to prevent the doors from closing on someone, it obviously failed in this case.
A D V E R T I S E M E N T S
- Waterford, MI, USA