This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Chrysler Town and country. The contact stated that while driving approximately 25 mph, the brakes were not engaging properly. The vehicle was taken to the dealer for diagnosis. The technician stated that the brakes would have to be replaced. Additionally, while the contact was accelerating, the vehicle became hesitant. The technician stated that the engine head would have to be replaced because it was installed incorrectly when manufactured. The part for replacement was on backorder. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 17,000.
Rear brake pads wore out prematurely at 27,201 miles and required replacement. Front brake pads are worn very little (dealer rates brake pad wear from red to green with green the best). Front brakes were rated green while rear pads were rated red. I have never had rear brake pads on a new car require replacement with only 27,000 miles. I suspect there is something defective with the braking system or a component thereof.
We noticed when coming off of the freeway a pulsating/rumbling noise coming from the rear of the vehicle. Took it to the dealer and they told us the brakes were worn and needed to be replaced sometime soon. Our van now has 34,000 mi and our rear brakes are now metal to metal. Going to need pads and rotors. Never heard of brakes going out with that few miles. Dealer says that is normal. My other car has 240K on the original rear brakes. What's wrong Chrysler"??"
I took my vehicle in for service because the brake pedal was vibrating. The dealer stated the rear brakes were worn out. I think this is very uncommon since the vehicle only has 18816 miles.
Premature failure of brakes/rotors. Was explained to me at the dealership that it's normal for this to happen...calipers sticking wearing brakes. Caused by my driving? repair cost over $400. From what I read online, I got lucky with getting 32K out of my rear brakes. A coworker with the same year Town & Country 28K had the same problem. Chrysler has a serious brake problem that needs to be addressed. Chrysler customer care is not concerned.
- Howell, MI, USA
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The contact owns a 2011 Chrysler Town and country. The contact was driving approximately 55 mph when the brake pedal was depressed and the vehicle began to shake abnormally. The failure recurred whenever the vehicle was in operation. The vehicle was taken to an authorized dealer five times for the failure. The dealer performed various repairs to the vehicle which consisted of the front brakes being replaced four times and front rotors twice. In addition, the front rotors were resurfaced on two separate occasions and both front tires were replaced due to premature wear. The manufacturer was notified of the problem. The approximate failure mileage was 8,743.
When my vehicle had about 16000 miles on it, I noticed that when breaking during highway speeds, the vehicle would vibrate. I took the vehicle to my dealer at about 17000 miles and was informed the issue was caused by warped rotors. The brake pads were fine, but the rotors would need to be machined or replaced. I opened a ticket with Chrysler since the brakes were out of warranty at 12000 miles. The agreed to cover the repair. I asked for new rotors, but was informed that they were on a 4 month back order. I had hem machined instead, though I knew I would be back in the same boat soon. On 12-19-12, four months later with 6000 more miles, I took the van back into the dealer with the same vibrating issue, and was again informed that my rotors were warped. The brakes were fine with 7/32 left on them. The rotors would need to be replaced this time. At 23000 miles, this would be the 2nd rotor issue. I was informed the repair would cost $248, but Chrysler would split it with me, with my part down to $124. The service mgr stated he felt the rotors weren't made well. The tech told me this keeps happening, and the Chrysler rep informed me the new rotors were different, so I shouldn't have this issue again. In my mind, this is the definition of a defect. I do no think I should have to pay anything to fix a defect. Some 2011 Town and country vans have been granted an extended warranty on the breaks, but mine is not covered. I was actually told by the Chrysler rep that it would be a good idea to post this with the NHTSA in the hopes of triggering a recall.I plan on getting the rotors next week, as they are on special order, because they aren't available locally. In 18 years of driving, I have never replaced rotors before 60,000 miles. Thank you for your time.
After 8000 miles, vehicle began to shake when applying brakes at speeds over 50 mph. Dealer replaced brakes. Now six months later at about 15,000 miles vehicle is shaking again when applying brakes at speeds over 50 mph.
Slightly before 9,000 miles I started noticing a slight shimmy of the steering wheel when the brakes were applied when driving over 50mph. This condition did not occur consistently, but was sporadic. As time has past, this condition has become much more frequent, the steering wheel shimmy has become much more severe, and is now occurring at speeds as low as 35mph. I have owned Chrysler Town and country vans over the past 16 years (trading up every 2 years) and can testify that their brakes have been a consistent weakness (typically warped discs). My previous 2009 Chrysler T&C even had a recall for their brakes. However, this severe steering wheel shimmy thing is something that I have never seen in the past and I am afraid that it is approaching a violent situation that may cause loss of control. The mileage on the vehicle is far too low for a brake wear issue. Furthermore, a warped disc would be noticeable when breaking at all speeds. I am about to go to my dealer with this, but am checking the internet to see if this is a known issue and if there are any existing recalls. These observations are made from my 30 years of experience as a mechanical engineer and former head of product reliability at motorola.
The contact owns a 2011 Chrysler Town and country touring. The contact was traveling 55 mph when the brakes were depressed and the vehicle started to shake. The vehicle also failed to stop properly. The vehicle was not taken to the dealer. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 4,000 and the current mileage was 4,600.
I started our 2011 Chrysler Town & Country, stepped on the parking brake pedal to release the brake. When I got to 65 M.P.H. the hood started shaking. I realized that when I released the parking brake that my toe must have tripped the hood release lever. This is a safety design flaw in that the hood release lever should not be located directly above the parking brake pedal. I called the Chrysler customer assistance center at 800-247-9753 to report this problem 7-6-2012. The reference number is [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Newport News, VA, USA