really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
29,096 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Chrysler Town & Country drivetrain problems

drivetrain problem

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2011 Chrysler Town & Country Owner Comments (Page 1 of 2)

problem #22

Sep 142015

Town & Country

  • 60,000 miles


The contact owns a 2011 Chrysler Town and country. While driving at high speeds, the vehicle independently surged forward without warning. In addition, the vehicle hesitated to accelerate intermittently. The contact also stated that the air bag warning light illuminated intermittently. The vehicle was taken to a dealer where the contact was informed that the fuel pump needed to be replaced. The vehicle was repaired, but the failure recurred with additional electrical failures. The contact was informed by an independent mechanic that the tipm failed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000. The VIN was unavailable.

- Ferris, TX, USA

problem #21

Jan 312015

Town & Country

  • miles
2011 T&C, 50300 miles, having several ongoing problems with hard starts, hard shifting, power doors not staying open, closes automatically, extremely poor gas mileage.have had into dealer several times for these issues while under warranty and now again having problems and of course vehicle out of warranty. Vehicle has started by its self and have found power doors open when I returned to my vehicle. My current main problem is the ongoing issue of hard starts and now problem has escalated to crank and crank no fire, have to attempt several times (20-30), vehicle then will eventually fire RPM race to 3-4000rpms then stall, again several times of shutting off and attempting to start, eventually it starts sometimes taking 30 minutes to get it running. Also just today while driving vehicle attempted to stall rpms decrease, thankfully it did not stall as I was driving with my children in the vehicle in rush hour traffic. Definitely very concerned as this is a serious safety issue and an inconvenience. What happens when you are driving on the freeway going 70mph and the vehicle stalls, Chrysler definitely needs to do something due to severity of a safety issue

- St. Clair Shores, MI, USA

problem #20

Dec 082015

Town & Country

  • 50,621 miles
The contact owns a 2011 Chrysler Town and country. The contact stated the vehicle was brought for transmission repairs at the dealer in August of this year. When the vehicle was engaged in reverse, the transmission shuddered. The vehicle was driven back to the dealer where it was diagnosed as a normal occurrence unless the vehicle was driven above 4 mph. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 50,621.

- Dingmans Ferry, PA, USA

problem #19

Oct 092015

Town & Country

  • 60,000 miles


First the transmission went out at about 60000 miles had that fixed now has problem starting

- Walden, NY, USA

problem #18

Sep 102015

Town & Country

  • 125,000 miles
For a week I had trouble getting vehicle to start, on 9/10/15 only 5 months after buying vehicle it starting loosing power while I was driving 45 mph down a busy highway. No lights came on indicating there was no power it just started slowing down, so I pulled over which was very hard to do because the steering wheel was tight and the brakes were tight as well. Finally got it to crank so I could get to a safe place off of the side of the road. I had it towed to a local mechanic who stated it was fuel pump but he wanted dealership look at it to be sure that was the only thing. They towed in on 9/16/15. Was not able to get it fixed until 9/23/15, when I had my husband take me to pick it up. I drove it across town to work, at lunch would not crank. They had to tow it back to dealership where they informed me there was a bad connector and was fixing that. After fixing that still would not crank so they have been going wire for wire trying to find out the problem because the tipm is on national backorder so unable to get a new one for now. It has been 3 weeks without my van.

- Pontotoc, MS, USA

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problem #17

Mar 282015

Town & Country

  • 46,319 miles
The contact owns a 2011 Chrysler Town and country. The contact stated the vehicle could not be shifted out of park. The contact also stated that the traction control warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the gear shift selector needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 46,319.

- Philadelphia, PA, USA

problem #16

Oct 012013

Town & Country 6-cyl

  • 40,000 miles


Reverse slipping / shudder transmission slips and shudders when in reverse on even a slight incline and sometimes even on level ground. On steeper uphill grade it is very hard, almost impossible to reverse. I took it to the dealer. They said they found no problem and tests showed everything according to spec. (it would be true if testing reverse on a flat surface). Also, most occurrences I have experienced have been just after starting the vehicle (when parts / fluid are cold). The problem is a safety issue because the driver may have to accelerate more aggressively in reverse in order to move the vehicle (unsafe speed in parking lot or when backing onto a roadway). I am concerned the problem will be ignored until after the powertrain warranty has expired.

- Merritt Island, FL, USA

problem #15

Feb 202014

Town & Country 6-cyl

  • 46,000 miles
The contact owns a 2011 Chrysler town and county. The contact stated that while driving approximately 5 mph in reverse on a slight incline, the vehicle made a jerking motion. The failure recurred multiple times. The vehicle was taken to a dealer for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure was 46,000. Updated 11/24/14 the consumer stated the vehicle was diagnosed and was advised by the manufacturer that it was operating as designed. The consumer believed the jerking is unsafe. Updated 05/7/2015

- Trenton , MO, USA

problem #14

Feb 092013

Town & Country 6-cyl

  • 10,500 miles
At the time of incident was driving on a freeway were some vibrations when I pressed the brakes from 60-65 mph. While I exit and to check out I felt some pulsation on the brake pedals in about 10-15 mph. I brought the minivan at the dealer and they said front rotors are warped and brake pads are not usable. They replaced the front rotors and the pads as part of they extended warranty. I think Chrysler knew that's there's issue that's why they extend the warranty. They tested and after that they said there's pulsation and found out that my rear rotors were bad as well and needed machining to my expense @$300 because the extended warranty is only for front brakes. After about 4,000 miles during the regular oil they recommended me that on next visit I have to change my rear brakes as well to my expense. I think this issue has not been fixed. We drive as normal, we don't drag brakes but within 15,000 miles I think premature brake wear on both sides is not normal. This is a safety concern. I do not trust this issue this should be a safety concern. Chrysler do not give me a definite answer, they just said it's normal and how we drive. Also transmission have hesitations on some uphill freeways and shudders when backing up.

- San Diego, CA, USA

problem #13

Mar 272013

Town & Country

  • 13,000 miles
This accident happened to my wife on driveway when the van was parked. My wife was about to leave for shopping when she realized she forgot something in the house she decided to go back in the house(engine was running) and my 14 year old was sitting in the van, she got out of the van went from the back of van into the garage, as my wife was entering garage she noticed van has started to roll back as my son was inside the van she immediately ran to pull him out or stop the van, as she was moving with van trying to pull my son out she fell and got dragged by the van entire length of the driveway, luckily my son held her hand otherwise van would have rolled over her. She is 100% sure that she put it in the park because she walked around from back of the van to get into garage, if the van was in N or R she wouldn't have been able to walk from behind and would have noticed it immediately. As a result of this accident she has multiple fractures in the lower back, fractured ribs and acetabulum.

- West Bloomfield, MI, USA

problem #12

Jul 022013

Town & Country

  • 47,668 miles


Check engine light is on and I tested it with my car and it showed 2 codes P0792 (intermediate shaft speed sensor a circuit range/performance) and P0734 (gear 4 incorrect ratio). We have also been told that the brakes need replacing and it only has 47,668 miles on the vehicle.

- Columbus, OH, USA

problem #11

Dec 272012

Town & Country

  • 32,000 miles
On a steep hill in drive the vehicle rolls backward if you take your foot off the brake. This is very dangerous and dealer says is normal.

- San Marcos, CA, USA

problem #10

Nov 102012

Town & Country 6-cyl

  • 25,500 miles
When stopped on an incline, in drive, when the brake is released the vehicle rolls back, as if in neutral.

- Clio, MI, USA

problem #9

Nov 012011

Town & Country 6-cyl

  • 500 miles
Transmission produces a loud knock and shakes car when placed into drive from a stop. Dealer stated that van shifts as designed and could not repair. Vehicle continues to knock and shake intermittently when placed in drive even when placed in drive slowly and with the greatest of care.

- Belton , SC, USA

problem #8

Jan 062012

Town & Country

  • 33,060 miles
The contact owns a 2011 Chrysler Town & Country. The contact stated that while accelerating from a stop, the vehicle began shaking abnormally. Once the vehicle engaged into third gear, the shaking would cease. The vehicle was able to be driven to the dealer where the failure could not be replicated. The vehicle was not repaired. The manufacturer was contacted about the issue. The failure mileage was 33,060 and the current mileage was 43,000.

- Bainbridge, NY, USA

problem #7

Jul 302012

Town & Country 6-cyl

  • 35,852 miles
On some transmission shifts from range to another, both upshift and downshift, slowing down to speeding up, there would be a sound similar to what a worn U-joint makes when it needs replacing. The sound would happen regardless of vehicle speed. Could not be heard on hard acceleration. Dealer work order stated that they tightened 2 axle nuts. What would have happened if the come completely off"??" to me this is definitely a safety issue.

- Bloomington, IN, USA

problem #6

Apr 122012

Town & Country 6-cyl

  • 7,000 miles
In drive, transmission jerks like a fish tugging on a line at low speeds. In reverse, transmission pulsates greatly when backing up an inclined driveway. Not all the time, but more after it is run a while. Had van to dealer twice and reflashed and tested transmission pump pressure, said it was normal. Compared to new vans on lot, said all were the same way. Lately, service mgr said you are not the first today with this complaint. Many blogs report users with these problems. One said it is due to the small torque converter that Chrysler used in this front wheel drive design. Jeep forums report the same problems with models using the 3.6 L V6. Its sad when a 100 year old auto maker can not get the basics right.

- Faribault, MN, USA

problem #5

Jan 282012

Town & Country 6-cyl

  • 100 miles
Our new 2011 Chrysler Town and country purchased on 1/28/2012 was manufactured in 5/2011. The touring L model is equipped with econ mode that, when engaged, provides alternative gear changing for economical driving. The first gear change, at about 10mph, stutters with a clunk sound and loss of RPM. I contacted the dealer soon after purchase about this problem. The dealer does not have a fix and has advised Chrysler. Since that time I have learned that this is an ongoing problem for the T & C vehicles with the econ mode feature. Chrysler has recently advised the dealer that they are working on a fix. I was also told not to use this feature. There is an immediate need to fix this problem for this long-term Chrysler-Jeep-Dodge owner who didn't expect to purchase a defective vehicle. I am not aware of any recall notice or technical service bulletin on this item. Note that technical service bulletins 1803711 and 1804311 have not been identified in your listing for this vehicle.

- Harrisburg, PA, USA

problem #4

Oct 312011

Town & Country 6-cyl

  • 3,000 miles
We have had many mechanical concerns with our new T&C 2011. We have taken our vehicle in many times to cerritos Dodge Chrysler dealership. After a failed attempt to fix something within the transmission, they completely replaced the transmission. There were still concerns and a week later the vehicle had belts and the water pump replaced. To date, many of our initial concerns still exist and are not being fixed. Concerns include: 1. noises from under the hood. 2. shudder/ shake while the vehicle is in reverse. 3. keyless start malfunctions, it continues to read "defected key", after the keys have been reset, 4. while using keyless, the vehicle shuts off when putting the car into reverse/drive. 5. rough idle, the vehicle seems to struggle to stay running. 6. when changing gears, the shift makes a clunking/grinding noise. The only consistent thing about this vehicle is its inconsistency. The dealership states that the noises are "normal". the regional area service manager has been contacted, and has sided with the dealership. Corporate has also been contacted, and they are investigating the current situation.

- Stanton, CA, USA

problem #3

Nov 112011

Town & Country 6-cyl

  • 4,000 miles
Transmission clunks when shifting into reverse. Does this frequently. Noted it first a few thousand miles ago, still doing it, also noted that it rolls back when on a slight incline when at a stop sign on a hill, maybe part of the same probably or more problems with Chrysler transmissions, or they forgot to put in a rollback preventer in these new designs.

- Faribault, MN, USA

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