hardly worth mentioning
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
67,794 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Chrysler Town & Country fuel system problems

fuel system problem

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2011 Chrysler Town & Country Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #18

Dec 012015

Town & Country

  • miles


First my radio would come on and off buy itself, then the heat would turn on and off by itself, then car would start sometimes, unless you turned key on and off 4 times before starting, now the fuel pump will not stop running and I have to take cable of battery every time I turn van off

- Blythewood, SC, USA

problem #17

Jan 122016

Town & Country

  • 76,221 miles
Vehicle would not start. Towed yp dealership. Took several days to diagnose. Fuel pump relay, in tipm, was faulty.

- Waldorf, MD, USA

problem #16

Jan 222016

Town & Country

  • 90,000 miles
Engine turns over but fails to start. Diagnosed as tipm failure.

- Ofallon, IL, USA

problem #15

Oct 292015

Town & Country

  • 79,817 miles


July - drove the van down to myrtle beach and the check engine light came on and we lost all power to vehicle. Had it towed to a repair shop and they said we needed a new alternator and battery. Got it fixed to the tune of almost $1,000. Recently (late Oct-current) my wife went out to start it last week and it wouldn't start. Just cranked and cranked, then after several tries, it started up like nothing was wrong. Took it to our mechanic and they said it was something electronic told us they couldn't replicate the problem, which I basically told them that they were crazy because it has done it every morning for the last week. Finally narrowed it down to the tipm, which by the way is on back order for god knows how long, and not only do we have to pay for it, . so... now what? I have no vehicle and have no idea how long it will be. Chrysler is doing nothing to help even though there are hundreds of complaints about this issue- the have recalled the durangos and Cherokee for the same problem but failed to do anything with the Grand Caravan and Town and country... we bought a $25,000 vehicle so we didn't have issues like this... I've always been a Chrysler person myself but am having second thoughts about our next vehicle.

- Chester, VA, USA

problem #14

Nov 252015

Town & Country

  • 70,000 miles
Tipm system faulty! fuel relay switch is bad and should be included in the recent recall. Vehicle won't start and stalls intermittently. Had to take to dealership and the diagnostic confirmed. See photo. Called Chrysler and they refused to replace the part which costs with labor $1100. This is the same issue that they just recalled and they need to provide us with some assistance, I drive my family in this vehicle!!

- Bloomington, IN, USA

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problem #13

Aug 192015

Town & Country

  • 101,000 miles
The tipm recall for Jeep and durango should be extended to any vehicle with that specific part, including my vehicle, the 2011 Chrysler Town and country. My tipm is the same part that was recalled in other vehicles, it should be Focus of the recall, not the host vehicles with the most complaints. My vehicle exhibited the exact symptoms as those described in complaints that triggered the recall of the tipms. My Town and country would not start whether cold or hot, home or in a strange parking lot, if it was parked or stalled while driving. It got to the point when my wife was stranded away from home. My local mechanic, narrowed it down to the tipm, however was not equipped to replace and program the new part. The dealership that I took it to dismissed the problem and insisted it was the fuel pump. It was not the fuel pump and after having my own mechanic replace the fuel pump, the tipm defect continued from the moment of the fuel pump repair. I was able to mail the tipm itself to a gauge repair specialist who installed a new fuel pump relay directly to the circuit board for $100. The vehicle started without symptoms as soon as the repaired tipm was installed. A Chrysler service member let me know that the symptom sounded like the fuel pump relay which is soldered to the board, the only Chrysler employee remotely interested in helping me. Made scents to me so I went with an outside solution. The gauge repair specialist had repaired hundreds of this same tipms before they were recalled. I would expect the same recall for all tipms regardless of the vehicle in which they were installed. The fact that the part in my vehicle was backordered do to the recall substantiates the idea that it should be included in the recall. Waiting for correct diagnoses and backordered parts would mean another two months waiting. Photo: Burnt contacts under the fuel pump relay.

- Frankfort, IN, USA

problem #12

Aug 242015

Town & Country

  • 49,000 miles


Car would not start. Once the car started it would die while driving with no warning. Dealer had to replace the tipm to fix problem.

- Westerville, OH, USA

problem #11

Aug 152015

Town & Country

  • 53,896 miles
Car cranks but will not start. My tipm is faulty in my 2011- Chrysler Town & Country @53896 miles causing our vehicle not to run. We were lucky that this issue did not occur while driving on the highway with my children. Chrysler charged $395 in labor and $22 for the part plus tax. As you are probably already aware, this fix was not permanent; yet the dealership says "all ┐┐work is completed". no you did not fix tipm; just "installed external fuel pump relay". we would like our vehicle restored to its original condition.

- Spring, TX, USA

problem #10

Aug 212015

Town & Country

  • 64,500 miles
Car will turn over but not start. Had it towed to a dealer while away from home on a family road trip. After several hours of waiting the dealer said the problem was a fault with the tipm and that it would need to be replaced at a cost of over $1100 dollars. I have no other alternative, but what an expensive repair.

- Merritt Island, FL, USA

problem #9

Aug 122015

Town & Country

  • 69,331 miles
Battery failure last month followed by a tipm failure this month. Battery cost me $220 to replace. I found out it could have been caused by the tipm failure. 8/12/15 could not start car. I took it back to the dealer and they told me the tipm was not sending a signal to the fuel pump and had to be replaced. It was not covered and it cost me $1050.05 to replace. This seems to be a major issue with Chrysler vehicles.

- Bronx, NY, USA

problem #8

Jun 022014

Town & Country

  • 40,400 miles


Tipm failure first started presenting as difficulty starting approximately one month ago, then went away for a bit. Today the car fails to start at all. Told that it was tipm and that the cost is $$$ just for the part..

- Gainesville, FL, USA

problem #7

Mar 182014

Town & Country 6-cyl

  • 113,000 miles
Engine would not turn on, vehicle seem to not get fuel or it would start then stall. Had the fuel pump replaced and plugs replaced but the problem remains.

- Phoenix, AZ, USA

problem #6

Jun 102014

Town & Country 6-cyl

  • 55,000 miles
Tipm failure which left car inoperable.

- Coral Springs, FL, USA

problem #5

Dec 022014

Town & Country 6-cyl

  • 50,001 miles
Vehicle will not start.

- Miami , FL, USA

problem #4

Sep 282014

Town & Country

  • 98,000 miles
I have had the van for three and a half years. First, when I got van, I took it back in for rear hatch opening on its own. It would just open. We could be at walmart or in the garage, and it would be open. We had issues with keys. Car would start beeping and say key not detected. If you opened a door, but didn't turn car off, car would say key not detected. We have to turn car off and restart. My husbands key set gas never worked. Then last year, I had to have the entire console replaced because radio and satellite and navigation would just shut down. Now, it just died Sunday. Had to jump van. Took to Firestone, and they didn't know what was going on. Needless to say, I'm being told by the dealership that it's the tpim causing the fuel pump to not shut off. It's been there since Monday. In fact, we took it home Monday after paying for dealership to reconfigure the electrical. Car had to go back Tuesday. Received a call today that it was the tpim causing fuel pump to not shut down. Expensive repair.

- Prosper , TX, USA

problem #3

Jul 172013

Town & Country

  • 20,000 miles
The contact owns a 2011 Chrysler Town and country. While driving approximately 45 mph and making a left turn, the vehicle shut off without warning. The vehicle was restarted after several attempts. Also, the windows rolled down independently and the fuel pump continued to run while the vehicle was off. The vehicle was taken to a dealer for diagnostic testing, but was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.

- Georgetown, IN, USA

problem #2

Sep 102014

Town & Country

  • 61,240 miles
The vehicle would not start for lack of fuel reaching the engine. The problem was the failure of the internal totally integrated power module causing the fuel pump relay to shut off. I had several conversations with Chrysler and during conversations learned there was a shortage of the parts which indicates this is a frequently occurring systemic failure as well as a safety issue. Chrysler is currently experiencing massive recalls for fuel pump issues. However, the tipm module failure is not presently included in a recall. I would like to respectfully request that the NHTSA investigate this potential safety hazard. The case number I have established with Chrysler is [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Clearwater, FL, USA

problem #1

Sep 032014

Town & Country 6-cyl

  • 21,000 miles
Vehicle parked in homeowner's driveway erupted in flames at approximately $12.45 am on September 3rd. Vehicle was shut off for over four(4) hours. Engine was relatively cool as it was only driven for five minutes prior to 8 pm on the 2nd of September. Neighbor who called the fire department reported seeing sparks emanating from under the hood before it burst into flames which destroyed the car. This also damaged the other vehicle parked ahead of the Town and country.

- Conklin, NY, USA

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