This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car has been out of commission for about 2 months off and on. The auto shop that I send it to has replaced the fuel pump 4 times before zeroing in on the problem which apparently is the tipum, an electronic piece. After doing research on the internet, there is a recall on this piece for issues involving the fuel pump stopping operation while the vehicle is running. This recall does not effect my car, but this exact problem is affecting my car. I'm wondering what's going on there and if there have been other reports of this. Thanks for your time, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Van began having trouble starting up at around 100,000 miles. The issue was intermittent until a week ago. While the vehicle was stationary, the vehicle wouldn't crank. The fuel pump will not engage and start the vehicle. My battery is good and when we bypassed the tipm, the vehicle cranks properly. This is an indication that the tipm is faulty. After researching this issue, it seems that it's a known problem for many Dodge/Chrysler/Jeep models in 2011. This a definite hazard because the fuel pump continues to run even while everything is turned off.
Fuel pump relay prematurely fails inside the total integrated power module (tipm) causing loss of control while driving. The fuel relay fuse is not replaceable as it is hard wired inside the tipm. The entire tipm unnecessarily needs replaced at great expense and labor of nearly $1,800 for what should be an inexpensive fuse. Other Chrysler/ Dodge/ Jeep vehicles have been recalled and repaired for the same issue, but not the Chrysler Town & Country minivans. The manufacturer and its dealerships is avoiding a recall so that this model 'ages out' and permanently disposed so that it doesn't have to do a recall.
Persistent electrical motor sound emanated from rear of car after parking and powering off (continued after removal of keys). Next day battery was dead, jump started engine with difficulty. Drove for several hours, but again would not start after it was shut off. Mechanic diagnosed faulty totally integrated power module, replaced at a cost of nearly $1,500. After replacement of tipm, new issue of airbag indicator light is on and several 12-volt power ports inside the car no longer work, both new conditions since tipm replacement.
- Indianapolis, IN, USA
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Van battery is dead every morning. Fuel pump countinously runs even after van is turned off. Sometimes stales while driving. Very dangerous especially with our children in the van.
Our 2011 Town & Country started having starting/stalling issues about 3 months ago - mind you there is only about 81K miles on the vehicle. The dealer first replaced the power module in September, then the issue returned only to be causing more electrical issues. The car was taken back to the dealer and it was explained then that they had to replace the power module due to a faulty relay. This is the exact same issue that other Chrysler/Dodge vehicles of the same year are being recalled for. The stalling was dangerous as it happened while driving. This has been a very costly problem without a recall being issued - although vehicles using the same engine and components are being recalled. Please help escalate this.
Ever since we got the car, it has had problems. We knew that it was a used car but didn't expect all the problems. The check engine light turns on all the time and the radio stops working. Currently we are having problems with the fuel pump. We were told that that was the problem and there was a recall on the 2012 & 2013 Grand Cherokee relay pump. Also the radio seems to be failing again. We were wondering if you could check that and more since there seems to be more people with the same problems as us.
The tipm on my vehicle has gone bad and the fuel pump is not working properly, wont start, etc. All the tipm problems you read about in the other complaints. This vehicle has a 3.6L engine, the same engine that the 2011 Dodge durango has that has had a recall to repair this tipm problem. It makes no sense that this 2011 chrylser Town and country would not have a recall as well. Explain that to me!
This vehicle quit while driving but was able to restart and drive to a parking spot and now wont restart do to failed (tipm) thoroughly integrated power module failure to supply power to fuel pump. After further investigation & diagnosis many similar Chrysler products have same issues, or recalls this needs to be a safety issue recall?
Vehicle cranks, starter sometimes stays engaged for extended period of time, but fails to start due to fuel pump relay failure in total integrated power module ( tipm/fusebox). Sometimes will start, run, then die. After multiple attempts, will finally start, stay running. Known issue across multiple fca models and years. Can progress to failure while going down the road. Repair cost ~$1000. I view this as a safety issue worthy of a vehicle safety recall and find it reprehensible that despite all of reports regarding failure, no recall has been issued.
When starting with push button sometimes will not start. Other times stays engaged. Brake pedal gets hard with push button that's how I know it will not start with button. Heater will turn on on its own even after being shut off. Cruise control does not always light up and work. Back hatch will not open or close with button no codes pull up on any of these issues. I have had it at 3 or 4 different mechanics and nobody seems to know what the problem is. Have pulled up things on the internet that shows temp board. I have taken this vehicle in many times under warranty and nobody could find out what the problem is. Now warranty is out and still have no answers. We did replace starter and it did not resolve the issue. Husband is on disability for brain tumor so we do not have a lot of resources to try eliminate.would like to know what you have suggested to others that have put complaints in for the same issues
The power shuts off or the car won't start after the key is taken out. I was told by the mechanic I went to that something with the spark plugs was firing incorrectly so I had that replaced. I also had my auto start removed because I was told that was affecting the battery and finally I was told the fuel pump was constantly running which was draining my battery. I was told to pull the fuse for the fuel pump until I can have the part replaced, which is tedious and that still don't work all the time. It is my understanding that the part has been on back order since December. At this point I am very frustrated and I don't feel safe driving this car until the issue is resolved. The blind spot lights also remain on.
Fuel pump relay gave out and unlike the durango and Grand Cherokee it's not on recall it's also 1000 dollar part that they know is bad, it stopped working for me on the highway had to coast to the icy shoulder and slipped into the ditch almost flipped because since the engine wasn't on neither was the power steering
"taka ta recall* my car sometimes jerks while driving or will cut off on me at any point I changed the spark plugs, the alternator, the thermostat because its was giving me a code that my thermostat was bad and also the fuel pump after changing all these things the car would stall and not cut on until I get someone to jump start my battery. So I then went and replaced the battery the car was working for a good couple of days and started back acting up. Took it to a shop and they said rhe fuel pump was still on while the car was off due to a relay in the power module so they said they will be able to just fix it but when trying to order the piece they said that was not possible due to its been a recall on the till which is the totally integrated power module but just not on my vehicle and it's not possible to change the relay because they have it attached to the power module and this is something that happen with the maufacuter so you will have to contact them so they can help you with it. But now I'm afraid to drive it because it keeps and sometimes just caught right off anywhere due to the totally integrated power module
Tipm failure, dealership wants to charge me over $1000 to repair. Van started acting up in the electrical department. Windows rolling down, key fob not working, cruise control going out, wipers acting up, heated seats not working, ac and heat weakening, intermittent issue to start the van, then stopped running all together, now won't even turn over. Then I took it to dealership after having battery and alternator tested (all good) and had to bring it home cause they wouldn't take a payment plan. I looked on youtube for possible issues and fixes and checked my wiring to my tipm and found one harness tampered with. Tape cut and wires cut as well didn't look lik that when I took it in. I'm upset because I can't afford to replace something this expensive and common known issue. Why is there no recall on this model but other models running this same tipm? this is a cheap way for Chrysler to get more money out of us. Make this a recall, I can only imagine what could've happened if it would've stalled with my 3 kids in the car on a highway!!! get us a recall on this issue!!!!!
Van was having a hard time starting. Then one night I heard a humming noise when the car was off. Didn't know what it was. The next morning battery was at 0%. charged the battery and got it to start. When starting we have to turn it to the on then off position a few times before I could get it to work. When I hear the humming of the fuel pump that is running when the key is out, I can put key in and turn it to on and off a few times and get it to stop. My shop said the tipm needed to be replaced. It is recalled on other vehicles but not our van. It was supposed to cost $710 to fix but the part number has now been superseded with the fixed and the now will cost $950 to fix. We should be paying for repairs for this when the same part has been recalled for other vehicles! I'm worried that the fuel pump relay will end up wearing out the fuel pump too which would cost another $600 to repair. I hope the company will do the right thing and fix this broken part for all vehicles they used it in!
On Friday morning, my wife went to start the van but none of the lights turned on. After checking the voltage of the battery, we found that it was completely drained. The night before, she heard a humming noise coming from the rear of the vehicle after the van was off. We were able to jump the van to get it started. Once it started, it ran great. The next day, we tried to start it again but this time the engine struggled to start. It took a couple of tries before we got it started. Jumping the engine did not have positive results. We decided to take it to our auto mechanic and he diagnosed a faulty fuel pump relay. He found that faulty fuel relays are very common in 2011-2013 vehicles, but Jeep Grand Cherokee and Dodge durangos were the only vehicles recalled and fitted with an external relay. I am submitting this complaint in hopes of issuing a recall for all vehicles affected, more specifically, the 2011 Chrysler Town and country. Below is a link to a website designed specifically for this issue. Https://www.verticalvisions.com/tipm-fuel-relay-solutions.html
A D V E R T I S E M E N T S
- Ypsilanti, MI, USA