really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
16,981 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Chrysler Town & Country accessories - interior problems

accessories - interior problem

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2012 Chrysler Town & Country Owner Comments

problem #4

Apr 302016

Town & Country

  • 63,424 miles


I recently purchased a used 2012 (09/11 production date) Chrysler town 7 country touring, van, it had 063,200.0 miles when received. Purchased from a honest and reputable local used car dealer. (it was a new car trade in from a dealer 45 miles away) after driving the van for aprox. 300 miles the air bag light in the dash came on and would not reset or go out. The dealer tried to clear the code but could not. They determined that it was something related to the drivers seat. At their recommendation I took the van to the local Chrysler/Jeep/Ram dealer to be checked. The dealer charged $95 to check it and said that there is a short in the drivers head rest which is non-repairable and will cost $725 (plus the $95 charge) to replace the head rest. This safety system failure is not covered by the factory after the 36/36 is expired. I called the Chrysler factory information line and was again told that this safety system failure is not covered by Chrysler. In researching this issue I have seen that Chrysler has had at least 840,000 recalls involving head rests. How can I get Chrysler to repair this serious problem. The dealer and Chrysler said that the SRS/air bags will not work if the light is on. This means I have no air bag function should I be involved in an accident. I am very concerned and feel that a serious safety system failure like this should be a factory covered repair for at least 150,000 miles. I have been denied the repair by Chrysler, regardless of the potential for serious injury or death if involved in an accident when the SRS system will not work. I am a disabled veteran and need this van for transportation.

- Dade City, FL, USA

problem #3

Apr 012014

Town & Country 6-cyl

  • miles
2012 Chrysler Town & Country (rental). Consumer writes in regards to rental vehicle sliding door & passenger seats malfunction. The consumer stated the sliding doors just behind the front doors were electronically operated. There were 2 occasions where the consumer's husband and a teen-aged driver inadvertently had their hand on the car frame, and when the button was pushed to close the door, it did not stop, when it hit their hands. It kept moving and mashed their hands between the moving door and door frame. The injuries were not severe. However, a safety switch is needed to stop the door. A much bigger problem, however, was found in the second row of the seat, just behind the front seat. The consumer stated she and her husband were sitting in the seats, and decided to take a nap. When she went to re-position the seat, to its upright position, she turned sideways to pull the lever on the side, but when she pulled it, the entire back rest assembly slammed her forward with considerable impact. At the same time, the head rest atop the back rest slammed forward with much more impact and it hit her in the back of the head.

- Huntington, WV, USA

problem #2

May 052012

Town & Country 6-cyl

  • 4,000 miles
While parked in our driveway, ignotion/accessory off, with the 3rd row seats stowed, and the second row door switch disabled, my wife and I were attaching and adjusting a child safety seat in the 2nd row right side. Our 2 year old grandaughter was playing in the back, the back door was open. I went in the house for a moment, upon returning I learned that our grandaughter had gotten pinned between a deploying left side third row seat and a small cooler we had in the back of the van. My wife heard her say "help me" and was able to pull her out of the way. If grandma had not been close enough to effect a rescue it may have been catastrophic. The seat jammed itself against the cooler and the second row seat. One leg locked into the floor the other was "pinned" in a folded backward postion. The seat was not safely usable. I immediately called Chrysler, I was told I would hear back, I have not. It was a Saturday and I really needed the seat to be usable. I went to the dealer, my sales rep was able to pull the "pinned" leg back into position (it took significant application of strength), following which, the seat operated normally. Since that occurance there have been two occurrances of accidental 3rd row seat deployment while loading or unloading the van. The controls are easy to bump with ones elbow. The seats deploy under far too great of force to be safe. There is no lockout for the controls. There is no "cancel". the controls are active when the vehicle is in park and the back door is open. While demonstrating the problems to the dealer, the right side 3rd row seat damaged itself beyond simple repair requiring parts to be ordered. It is scheduled for repair. Chrysler maintains that the system is safe.

- Anaconda , MT, USA

problem #1

Mar 012012

Town & Country 6-cyl

  • Automatic transmission
  • 500 miles
The contact owns a 2012 Chrysler Town and country. The contact was driving 25 mph with a passenger seated in the second row passenger seat. That passenger activated the lever which would fold down the second row seating and became stuck between the seats as they were folding. The contact stopped the vehicle and removed the passenger that was stuck between the seats. The vehicle was taken to an authorized dealer and they were unable to diagnose a failure. The vehicle was not repaired. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was 500. Updated 04/11/12

- Clay City, IL, USA

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