This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This situation arises while driving and while stopped. The passenger sliding door kept locking or unlocking; sometimes door refused to close. On Jan 22 2018 I had it repaired at Chrysler dealer at a total cost of $1004.85; mileage was 84,226. Mileage is now about 108,000 and the door is acting up again. Now I have to lock it manually, which means that if I don't then that door is unlocked while driving. If I lock it then when I stop and try to get the grandchildren or aging uncle out I cannot open the door and I have to hope this is never an emergency situation
The blind spot detection system is mal-functioning and was beeping intermittently. I took it to the dealer and they said it would cost around $3K to fix it. At the time it was intermittent and I was not going to fix it now it is non-stop and intolerable and dangerous as it is not performing its intended safety function and causing a distraction. The design allows this piece to get water in it and quit working. I believe this is a design flaw and a safety issue and Chrysler should fix it. Additionally, it appears many people online have had the same problem. Some handy people have fixed it themselves by replacing the sensors at a cost far less than $3K. I think this should be investigated please. Thank you.
Our vehicle will randomly turn off while driving. This has been happening for over a year. We took our vehicle into the dealership. They looked for codes in the computer to help fix the problem but they said no codes were generated so there was nothing they could do. They suggested, when it happens again, come back to the dealership immediately so they can look for codes. We did this and they found nothing. Their next suggestion was to leave the vehicle with them for a couple of weeks so they could drive it and try to see if it would happen while they have it. We did that and they found nothing. Their last suggestion was to wait for it to get worse. There is the problem. They are asking us to drive a vehicle that we know shuts down while driving. It has happened while driving on the highway, it has happened while driving on a busy street during rush hour. Fortunately, we were able to pull over safely to restart the car. The concern is this situation is so random it may happen when we can't pull over safely and us or somebody else gets hurt. We have looked online and have found that others have experienced similar situations. It is awful that nobody has a way to fix this family vehicle until it gets worse. We feel we are forced now to get rid of this vehicle.
The contact owns a 2012 Chrysler Town and country. The contact stated that the air conditioner failed and the front passenger and rear vents would not blow out cold air at all. The driver's side vent blew out semi cold air; however, the vehicle's temperature remained hot due to the failed air conditioner. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 103,000.
Trouble starting, battery light and all dashboard lights on car kept reving up and down heater was in full blast and would not turn off windows would not open and I could not put car in neutral to get towed and had to be dragged also the trunk would randomly open when I would walk outside. All O this happened while the vehicle was running and I was driving down the road. Except for the trunk opening and closing, that would happen when I would walk out to the parking lot it would randomly be open. I had to have it towed and since they couldn't put the vehicle in neutral it was dragged out of the driveway. It was so hot I almost passed out since the windows would not go down and it was blowing 82degrees on high in 85 degree temperature outside. The Chrysler dealership said it is the tipm gone bad and it also now needs a new battery and alternator because it was all ruined. $1996 +tax. It is still at the service department. Because I have not been able to pay for it. Now I see that there have been recalls for the tipm on numerous Town and country vans.. why wasn't mine listed and it is doing the same thing?
- Ocala, FL, USA
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I have had alternator, fuel pump, and battery replaced underneath the van I can hear a noise like a vacuum sound coming from the fuel pump like a fan is still turning even though the car is fully off. I have seen other reports similar onlinwthat are online.
When stationary, parked, not turned on, with no key in the ignition and driver no where near vehicle the side doors and hatch open by themselves without a person pushing the key fob buttons. They also close by themselves in the same manner. Sometimes the beeping noise indicating that the doors are locked or unlocked goes off by itself too.
Vehicle intermittently shuts off and loses power while operating during both high and low speeds on highways, city streets, and other roads, during both turns and driving straight. Slight movement of the key being used causes the vehicle to regain power. Happens with 2 different keys which both look in good condition. After some research, reading some forums and speaking with mechanics, the win module, a part that was recalled on previous Chrysler and other models up to 2010, appears to be the issue, and is not an isolated one. Potentially a very dangerous problem that I'm sure has already been reported and should be addressed by the manufacturer.
Dash lights and headlights shut off during operation at night then come back on a few seconds later. We found online that there is an issue with an electrical module that is costly to fix but this problem is dangerous as well!
Driver door caught fire after recalled window switch while driving. Luckily, a friend behind me had a fire extinguisher so the fire was contained to the driver door
The contact owns a 2012 Chrysler Town and country. The contact stated that the vehicle was shutting off without warning. The vehicle was unable to pass inspection due to the failure. An independent mechanic indicated that the vehicle needed to be taken to an authorized dealer for diagnostic testing. The vehicle was not included in NHTSA action number: DP14004 (electrical system). The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The dealer was not contacted. The failure mileage was not available.
Passenger side blind spot detection failed. Located in wheel well. Housing was coroded, dirt, sand, & water damage inside corroded wires. Cost to repair / replace <$1000
My blind spot sensors were malfunctioning. I brought them to a dealer that said that it is a very common issue because of a design flaw that causes water to get into the sensor housing. I just got home and removed both sensors and both are corroded from water damage that clearly entered at the seams of the housing. This is so bad that they are split open because the corrosion and there was evidence of shorting wires and melting plastic in the area where the sensors are housed in the rear bumpers. This issue was present in both sensors and after some online searches it appears that thousands of other drivers of this make/model are experiencing the same issue. Because the blind spot warning system is a safety feature I believe this should be a recalled item. If these parts are not recalled someone's failed blind spot detection sensors are going to cause an accident leading to serious injury or death (if they haven't already.) I have contacted Chrysler about this issue and they were not willing to investigate or send a replacement part that would be sealed to prevent water damage.
I was driving on the road I was going to apply bright lights when I did so they did not come on my windshield wipers came on try to turn them off they would not do so had no turning signals left or right and could not get the wipers to stop
Vehicle has repeatedly stalled and completely shutdown while driving on city streets. On several occasions narrowly avoiding causing an accident by being rear-ended by another vehicle.
While driving the van all the electrical and engine shuts off. Has happened 4 times and the most recent while going 60 highway. Dealer finally diagnosed the tipm needs to be replaced. It looks like there have been several hundred complaints about this and it is very dangerous.
While driving car will die. This happened on highway and city street and die. Happens random. When at a stop with car running car will die. So far this has happened 9 times
The contact owns a 2012 Chrysler Town and country. While driving 70 mph, the vehicle stalled without warning. The vehicle was taken to an independent mechanic who diagnosed that the totally integrated power module needed to be replaced. The vehicle was not repaired. The contact stated that the failure recurred several times. Neither the dealer nor the manufacturer were notified of the failure. The approximate failure mileage was 95,956.
While driving my ignition "turns off", often when I hit a bump. It is as if I turn off the ignition and removed the key. They entire dash readout goes blank. I have found that if I press the key in it will sometimes come back on but I still must shift to neutral and turn the key to start. This seems very dangerous as it has happened many times while driving in excess of 55 mph. One time I accidently shifted beyond neutral into park! I believe that Chrysler had a recall on this problem in the two prior year models and I believe it should be extended to the 2012 model. This has happened dozens of times, the last time being yesterday.
A D V E R T I S E M E N T S
- Cape Neddick, ME, USA