This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2012 Chrysler Town and country purchased second hand at 84.000 miles vehicle started then following at 86,000 miles. Lights sensor would activate lights without input from remote or driver. Then the lights stopped sensing when to change and has to be activated in manual. Vehicle windows would not remain up and locked when manually inputted to do so or activated to do so with remote. Interior lights would randomly switch on and run the battery dead. This resulted in many jumpstarts. Vehicle began to use fuel like $30 weekly with normal driving of my family to $30 every two to three days with no charge in driving. This increased when the family needs to drive increased to almost $20 daily. Vehicle would not accelerate on an incline would stay at 30 mph despite you pressing the gas and it woul rev. Vehicle would decorate and accelerate on its own merit, one could press the gas and it wouldn't increase going up an incline causing any to maneuver around you to avoid collision and the it would accelerate on its own merit. Vehicle lift gate would not remain locked when secured whether by remote or manual. Lift gate also stopped sensing and has almost locked my small disabled a children in between where it closes. Vehicle lights would stop working with sensing in the auto mode. Have to manually use them then internal lights would come in and kill the battery. The signals in the dash had major malfunctions you would get the airbag, check engine and various lights intermittently flashing. The driver side seat would not work as you change a fuse it would blow. The passenger doors would not lock with remote input or manual lock door can open when driving. Rear windows would open on their own merit usually causing animal to get in. The car fuel pump would not stop running until the battery died or the terminal was removed. The screen said display is hot.
Fuel pump won't turn off after turning engine off. Drains battery completely. Tipm is to blame. Read the other comments or look into the lawsuits. This affects all Chrysler vehicles with the pentastar enigne.
The car stops and wont turn back on. I was told the tipm is bad causing it to shut off on the highway. We were driving when it shut off and lost all control. It was as if we had never started the car.
The blind spot detection system is not working again. This was repaired on May 12, 2017 for a cost of $1409.84 and has failed again. This is my second complaint to NHTSA. I did not receive any feedback from my first complaint. A tech at the dealership told us that the control module is located in the wheel well and is exposed to moisture and dirt which causes the failures. He told us that Chrysler knows that they have a design problem but did not design a permanent fix. I do not think that I should have to pay for this repair (again). In the van, visibility is limited and the blind spot detection system is needed for safety and crash avoidance. This problem happens now anytime the vehicle is driven.
I reported a strange sound to my trusted mechanic, and his tech quickly affirmed that the fuel pump was still operating even with the vehicle turned off and keys removed from the ignition. They told me without skipping a beat that this was a tipm malfunction. They were confident that this was a common problem and that certainly there would be a recall through the dealer. However, there has not been a recall issued for this problem on this make, model, or year of this vehicle. I have read around the web, and it does indeed sound like a common problem Chrysler Town and country minivans made between 2011 and 2013 (mine's a '12). It seems to be happening to a lot of people who, in good faith, trusted the Chrysler brand. It also seems like this problem carries with it very significant risk of dangerous malfunctions: Vehicle stalling at high speeds, vehicle fire, other damage to vehicle that could be avoided if the tipm were replaced. Chrysler, do the right thing: In good faith, protect your customers. It will be far cheaper for you to issue a recall on the front end than to risk dealing with a class action suit that arises as a result of customers suffering injury or, god forbid, death because you didn't take care of business. In the long run, your bottom line will be healthier if you stay out of the tragedy segment of the national news (think takata airbags and Toyota brakes).
Replaced alternator two times within a year and now need a third. Started June 2018 while away on a trip, all lights on dashboard light up with no warning signs. Everything failed., brakes barely worked to stop, no power steering, windows would not go up/down, no air, no flashes....etc. The second time July 2019, battery light comes on, then goes off. A day later had the battery replaced. Although the battery tested well according to the company, they placement due being under warranty. The following week, again the battery light comes on during highway speed and car begins the same issues as before. Car was towed to dealership. Dealership states it's the alternator once again. Here we are December 2019 with the same issues....not to mention the passenger airbag light never goes off as the dealer states it's nothing.
Van has had very few problems, I have reached approximately 190000 miles and started having the stalling while driving issues that others have also reported. There are no indicators or pre warnings on dashand actually takes a few seconds to realize the car has shut off. After it happened the first time, my mechanic suggested to start with a full tune up as no codes were coming up. It has happened twice since. It is a terrifying problem, to just have car stop at random with no warning at any speed. 3 times...1st in motion city street going straight, 2nd time in motion city street right after making a turn, 3rd time on highway slowing down to turn. Why is this not part of the recall R09 for durangos/Grand Cherokee" I can no longer trust to have my kids in this car that is designed for families...how do I know the replacement parts will be safe"
Multiple times the vehicle has stalled and completely shut down while in use. My father had it stall twice while on the freeway at freeway speeds. I have recently had the vehicle stall while idling at stop lights and stop signs when trying to proceed forward. We also had an issue where we took the vehicle out of park and into reverse and using the gas pedal was not propelling the vehicle at a proportional rate - and then when put back in drive the same thing occurred - the vehicle was still running. We had to park, turn it off, and restart the vehicle which cleared the issue in that moment. This is extremely dangerous as the vehicle completely turns off while you are in the middle of using it! we have our babies in these vehicles while we are using them! I have read too many other accounts of this happening to other owners who also are spending thousands of dollars for mechanics to go hunting for solutions - most of which do not work. This is unsafe and needs to be investigated as a larger issue with this vehicle. I'm listing my speed below as 5 mph because that has been a frequent case; however, another driver of the vehicle has experienced this at high speeds previously on my vehicle.
On our 2012 Town and country, we had replaced tipm on 2/18. After replacement, vehicle would still turn off in mid-drive, not turn on at all nor turnover many times. I believe it's a huge safety issue to not have any codes show up, the dealer after replacing tipm ( parts and labor $1400), they can't find issue which causes a large safety concern as my girlfriend and children are left to drive a vehicle that can intermittently turn off mid drive. It seems manufacturers know of this problem but no recalls have been issued nor a fix.
I have been having years of problems with this vehicle. Shortly after purching it in 2015, the climate control unit started (and continues) to turn on randomly whenever it wants to, the A/C stopped working completely, and the blind spot sensors are on 100% of the time. More recently, the vehicle kept having to get jump started every morning for about 2 weeks until finally it wouldn't turn over at all. I have replaced the battery 3 times, the alternator twice (the first time after the vehicle stalling out on a major highway a long way from home), the fuel pump was just replaced, and then I find out from the garage that changed the fuel pump that the tipm needs to be replaced. I am now currently waiting for a new tipm from the dealership. I have been without a vehicle for 3 weeks now as this part is on back order. This vehicle has cost me thousands of dollars in the short time I have owned it and has been very unreliable for me and my family, including 3 children.
I was driving on the freeway with 2 small kids in the car and a semi right behind me when my van completely shut off nothing was working. After what seemed like an eternity all the power was restored and I was able to drive to off ramp and stop. There was no warning and no lights showing a problem. Van is currently inthe shop diagnostic test showed no error code. Me and my kids could have been killed along with others as I had no control. Currently awaiting reports from mechanics.
All sorts of electrical issues. Passenger side rear door slides open randomly when starting car or unlocking doors. Tailgate opens randomly the same way. Tailgate has opened when car was put in reverse to back up. Passenger rear door no longer locks. If car is locked and alarm enabled, that door will still open and alarm goes off. Fuel pump comes on when car is turned off, draining battery and damaging fuel pump. Fuel pump shut off while driving down road, and also while sitting at red light, causing car to turn off. Replaced oil sensors, fuel pump, crankshaft sensor; had house of voltage and circuit tests done on vehicle trying to determine root of electrical problems. After 9 months of trying to figure out what is wrong with vehicle and pouring money into it, finally discovered that faulty fuel relays in tipm were common in Dodge from 2011-2013. Some models were issued a recall, but not the Chrysler Town and country. Repairing tipms is pricey. Fuel pump issue is now solved but all other electrical issues remain with doors and tailgate. Heater has also randomly turned on. Rear ac/heat has come on while driving down road even though rear system was turned off.
Electrical has been malfunctioning from rear view window detectors, reset camera, door locks, auto start, and now door latches. I have to manually place key to start van, and now the heater turns on randomly, and the door opens without being anywhere around the van, and it locks and unlocks randomly, sometimes with kids in it with the keys too. I can't go anywhere without coming out to parking lot and doors are open. It will sit in our garage, honking, locking and unlocking, doors opening and closing, with no one touching the key or near it. I had repair twice at a dealership, bob thomas dimension Ford, who charged $1200 with no fix, and could not keep going without a vehicle. Now it feels unsafe to even drive. The consumer stated Chrysler declined to fix the recall.
Car would not start from park. Towed to dealer. Diagnosis, win module bad. Why is there no recall on the 2012? it will cost about $1500 to fix. In addition, this is a safety issue. The right rear sliding door will not lock. This seems to be an issue when I looked online. The doors either do not lock or lock and are unable to open. Again a problem with the computers.
The van has turned off completely on the road and in the middle of the freeway several times. The van will turn on, but as soon as you let the key go, it will turn off.
A D V E R T I S E M E N T S
- Manchester, CT, USA