This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Chrysler Town and Country. The contact stated while driving approximately 25 mph when the contact crashed into another vehicle which resulted in none of the air bags deploying. The contact sustained injuries to the knee and head injuries, the contact's daughter which was sitting in the passenger seat sustained a headache, and the contact's son which was seated in the rear driver's side seat sustained a headache and sought medical treatment. A police report was taken and the vehicle was towed to the contact's residence and was towed again to an insurance mechanic. The contact stated no warning lights were illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 80,901.
During an accident, the front driver side was impacted. My brother was driving, and hit his head on the windshield after air bags failed to deploy. He rear-ended another vehicle on the highway when he was going somewhere around 40-50 MPH. He is handicapped, and therefore was seat belted into his wheelchair in addition to the car seatbelt. It is believed that his chair seatbelt kept him from hitting his head harder or from permeating the windshield. Pictures included below show his van (white) and the vehicle he hit (grey/silver) with the rear end damages.
2012 Chrysler Town and country complaint 2/2 vehicle would having a humming and whirring sound coming from it that would cease only when the battery is dead or terminal removed. The lights would kill the battery despite being left in off position. The vehicle currently was taken to the store for the change of a tipm due to smelling a very hot burning scent and then in stop whirring sound along with display is hot in red on screen. The actual screen and middle control panel to hot to touch. The vehicle tire system signal would occur recurrently and it would cause one to have continuously check tires even if they were fine and sometimes the vehicle would need and others not. The vehicle was left with the dealer to change a tipm and work on the fuel pump not stopping even with no key in the vehicle and change the burned electrical rear window switch that had burned like October. The vehicle had a brand new battery installed by aaa. And this battery cell was destroyed by the continuous draining and jump starting. The vehicle has had the tipm put in and returned to me a month later not being able to drive more than 2 miles without overheating and release of white smoke. The car has no coolant in it and no oil when replaced immediately the vehicle burned it off and it ran out. The vehicle also had to be towed back to the dealer. The dealer charges for the new computer and then tells me I have to pay for the coolant problem, the oil leak problem and and some caliber with my wheel. The vehicle also after having a new tipm installed and new remote coded and programmed the vehicle passenger door on the right still doesn't lock with instruction from neither remote or manually. The dealer is telling me I can not fix the oil leak thing and drive it topping of the oil and checking it daily.
Replaced alternator two times within a year and now need a third. Started June 2018 while away on a trip, all lights on dashboard light up with no warning signs. Everything failed., brakes barely worked to stop, no power steering, windows would not go up/down, no air, no flashes....etc. The second time July 2019, battery light comes on, then goes off. A day later had the battery replaced. Although the battery tested well according to the company, they placement due being under warranty. The following week, again the battery light comes on during highway speed and car begins the same issues as before. Car was towed to dealership. Dealership states it's the alternator once again. Here we are December 2019 with the same issues....not to mention the passenger airbag light never goes off as the dealer states it's nothing.
The vehicle shut off while driving. No error codes or poor running performance. It simply shut down. Has happened a few times. This latest event was on the high way at a high rate of speed. With engine off no airbags, power steering/brakes. Family was in the car. Incredibly dangerous situation.
- Smithfield, RI, USA
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While driving at various speeds the van will shut off we will lose power steering and brakes you lose all power as if the key is off, I will jiggle the key and it will start back up or it will power up, you shift into nuetral and turn the key and start back up it is intermittent and it could happen while driving slow or driving 70mph down the highway.
The air bag light stays on all the time when being driven. The Chrysler parts person says the problem is a defective clock-spring which renders the air bag inoperable. With a former Town & Country I owned they replaced the clock-spring as a safety recall even after 80K mi. Now though they tell me the defective clock- spring is not their problem but mine even though the air bag will not function because of it. The car currently has 60K mi. On it but the problem began way before this.
I recently purchased a used 2012 (09/11 production date) Chrysler town 7 country touring, van, it had 063,200.0 miles when received. Purchased from a honest and reputable local used car dealer. (it was a new car trade in from a dealer 45 miles away) after driving the van for aprox. 300 miles the air bag light in the dash came on and would not reset or go out. The dealer tried to clear the code but could not. They determined that it was something related to the drivers seat. At their recommendation I took the van to the local Chrysler/Jeep/Ram dealer to be checked. The dealer charged $95 to check it and said that there is a short in the drivers head rest which is non-repairable and will cost $725 (plus the $95 charge) to replace the head rest. This safety system failure is not covered by the factory after the 36/36 is expired. I called the Chrysler factory information line and was again told that this safety system failure is not covered by Chrysler. In researching this issue I have seen that Chrysler has had at least 840,000 recalls involving head rests. How can I get Chrysler to repair this serious problem. The dealer and Chrysler said that the SRS/air bags will not work if the light is on. This means I have no air bag function should I be involved in an accident. I am very concerned and feel that a serious safety system failure like this should be a factory covered repair for at least 150,000 miles. I have been denied the repair by Chrysler, regardless of the potential for serious injury or death if involved in an accident when the SRS system will not work. I am a disabled veteran and need this van for transportation.
I got into a car accident hit from side my car sustained over 5,000 of damage my children and I were in the car at the time the airbags did not deploy. I reported this to Chrysler they just advised me to go to dealer to have airbags checked. Never offered to do any further inquiry. Currently, my van starts at times and at others does not my new battery which was costly continues to be drained I called Chrysler they said it would cost 145. Just to diagnose the problem I don't have that kind of money available to check the car I said to the service dept. "you know these vans are experiencing these problems yet you still charge me so much to have a known problem checked"" they said yes do you want to make an apt." Of course I did not.
The contact owns a 2012 Chrysler Town and country. The contact received a notification for NHTSA campaign number: 14V373000 (air bags, electrical system). However, the part needed was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
The contact owns a 2012 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Chrysler Town and country. While driving 30 mph, the air bag warning light illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the air bag wiring failed. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 33,690.
2012 Chrysler Town & Country. Consumer is concerned about the safety of vehicle because of recall due to defective airbags. The consumer stated a recent recall, resulted in no parts being available.
Horn will no longer honk, will work using panic on key.went to dealer 2013-14 they said need new air bag assist is defective. Cost 1000+ I declined. I now have no horn to honk unless I push panic any suggestion?
The contact owns a 2012 Chrysler Town and country. The contact stated that the air bag warning light illuminated. The vehicle was taken to the dealer, who advised that the failure was could not be diagnosed. The vehicle was taken to the dealer on several occasions for the same failure but the dealer could never determine the failure. The manufacturer was not made aware of the problem. The vehicle was not repaired. The approximate failure and current mileage was 9,279. Updated 5/17/13 the consumer stated the vehicle was taken to 3 different dealers none of which were able to repair the failure. Updated 06/3/2013
My husband and I purchased a 2012 Chrysler Town & Country touring van on 8/4/2012 at your dealership. VIN [xxx]. this is our 6th or 7th Chrysler/Dodge van. On February 7, 2013 as I was approaching the cvs drug store side parking lot in Plymouth with my right foot on the brake the van suddenly accelerated and went over the sidewalk and contacted the building. The result was substantial damage to the front end of the car, $5734.90 and some cracked ribs, bruised breast bone and whip lash like injury to my neck. I was taken to the emergency room at Plymouth hospital by the Plymouth fire & rescue. They took X-rays and a ct scan. The Plymouth police investigated the accident. The cvs manager said there was no damage to the building. I am very concerned about what happened. This all happened so fast. The air bags did not deploy. I am a good safe driver with no moving vehicle violations. We have a 2007 Chrysler aspen purchased new at carlson motors in concord and a similar thing happened to my husband when exiting a steep driveway on West shore road in hebron. The aspen suddenly accelerated forward but since he was braking to go down the steep driveway, he was able to stop it and put it into neutral. I followed the aspen my husband was driving down I-93 to concord however the aspen engine suddenly quit just before the southbound rest area. He was able to make it into the rest area and called for a tow truck to finish the trip to concord. Carlson?S had the car for 2 or 3 days and said they replaced a computer component under the original factory warranty. I am very worried that there is something that goes wrong with the "fly-by-wire" electronic accelerator on these cars. Things do go wrong with computers! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Worthington, MN, USA