This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Chrysler Town and country. While driving approximately 55 mph, the vehicle hesitated while traveling uphill and the check engine warning indicator illuminated. The vehicle was taken to an independent mechanic where it was determined that a cylinder head gasket failed. The vehicle was repaired. The dealer was not made aware of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 96,000.
The contact owns a 2013 Chrysler Town and country. While driving unknown speeds over rough terrain, the vehicle stalled without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the ignition key failed and the ignition needed to be repaired. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was 110,000.
While accelerating car shakes and does not accelerate properly. Engine light flashes and dings and then stays on. Mechanic says #2 cylinder head failure. Chrysler not including our particular vehicle in the extended warranty for the exact same problem (I.e. #2 cylinder head failure). This typically occurred when attempting to accelerate from a stop but would happen during highway driving as well
The contact owns a 2013 Chrysler Town and country. While driving 50 mph, the vehicle shut off without warning. The contact pulled the vehicle over to the side of the road and turned the ignition off. When the vehicle was restarted, it performed normally. The contact drove the vehicle to the dealer (carman Chrysler Jeep Dodge, 196 S dupont hwy, new castle, de 19720) and was informed that the failure would have to occur in their presence in order to assist. The manufacturer was contacted at 800-992-1997 and stated that the failure would have to occur in the dealer's presence. The failure mileage was 16,000.
- Wilmington, DE, USA
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While driving, the engine shuts off suddenly. There is no warning, and no check engine lights come on. No abnormal noises or problems from the gauges are present. When hooked up to a computer, no problems are shown. Has happened two times in a month. After 15 minutes or so, vehicle will start and act normal.
While driving down the road my van has started shutting off! I have to coast to the side of the road and restart the engine. This has happened multiple times to me and also my husband. This is very dangerous and there is no warning signs before the engine shuts off, doesn't seem to matter what speed, it has shut off going 55, 30 and while pulling into a parking lot. It has been hooked up to a computer and no problem code has shown up.
I was driving and lost a full tank of gas within a hour, stopped and notice and smelled gas leaking from bottom of engine. Took it to the nearest dealership and was told I had a bad fuel rail.
2013 penstar V3.6 known cylinder head issues left bank is covered yet right bank failure is completely ignored by Chrysler - engine jumps and misses and affects driveabilityand safety due to loss of power and acceleration - dealership contacted Chrysler and they ignored the issue and refuse to cover anything on 108K engine - sad state of us car maker
08/12/2017: I left my home & had only traveled a short distance & the entire vehicle stopped working. There was no power. The instrument panel was black & the engine was not running. I pulled to the side of the road as best I could with no power steering or brakes. I turned the key to off. I attempted to restart the vehicle. It took 3 tries to get it started. I did not drive it again until the next day. The problem did not occur again. It is now at the second dealership waiting for diagnosis. I also have an escalated case open with Chrysler customer service. 8/9/2017: I had to take my daughter to the doctor for an emergency appointment. I started the vehicle. Backed it down the driveway. Put it in park. The vehicle stopped working. The instrument panel went dark & the engine stopped. It took 8 tries to get it restarted. I did call & report the problem to the dealer. 8/3/2017: I took my vehicle into the dealer for the same problem. It was failing to start the day before. It took 3-4 tries. It also randomly shut itself off when I put it in park. Also once when I put it in drive. I reported this to the dealership upon dropping it off. They drove the vehicle 60 miles & could not replicate the problem. It never shut off while they drove it. They returned it to me but did note the error codes when they ran a diagnostic that the vehicle had had some type of failure. 7/11/2017: I had the vehicle at the dealership I purchased it used from a year prior. They diagnosed the failure to start & random power black-outs while driving as a screw being loose on the battery terminal. Charged me $200 to tighten a screw & sent me on my way. Spring 2017: Contacted orig. Dealership. The vehicle was doing something odd. The instrument panel had gone black, the wipers were running at full speed & could not be shut off, yet the vehicle was still running. 08/10/16: Engine light
When I press the start power button, the car will start and then cut off immediately. This happens repeatedly and then sometimes not at all. Sometimes, I turn off all of the electronics in my vehicle and then try to start it to see if this helps. Seems to have no rhyme or reason why it just won't start. I have searched the internet and found many other people reporting this same problem with their vehicles from Chrysler all the way back to 2011.
The contact owns a 2013 Chrysler Town and country. While operating the vehicle, the check engine indicator remained illuminated and the vehicle jerked and hesitated during acceleration. The vehicle was taken to an independent mechanic who diagnosed that engine cylinders 2 and 6 were faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 90,000. Updated 08/24/17
My engine had a ticking noise for a couple of days when I was at a stop sign or red light. I was going to address it on my upcoming oil change, but on my way home with my family early January, while driving on a major highway, I had the van shake very violently and start loosing power on highway 422, I was nearly involved in an major car accident due to the sudden loss of power. The check engine light came on and it was struggling to gain any speed to be able to get home. The van would not go past 35-40 miles. I was going to take it to anthony D'ambrosio Chrysler in elverson, pa but they were backed up for a couple of days so I found a delaer with immediate openings, quigley Chrysler in boyertown, pa where my van has been sitting for over a month. I was told that my vehicle had cylinder #2 misfire and gave them code P0302 along with P0300. I was told that this would be covered under warranty by my dealer as it is under original powertrain warranty and also Chrysler is aware of vehicles with that 3.6 penstar engine having those issues which eventually cause a head malfunction. I was told that I needed to change my spark plugs and ignition coil which make no sense to me as I was told by my dealer and the service manual that spark plugs are to be changed at 100K miles. I have reached out to Chrysler at least 2 times a week for the last month and always keep getting a promised call back from a supervisor/manager to address the issue but have yet to get anyone to ever call me back in the last 30+ days. I need my van fixed asap as I only have one other vehicle and was not even offered a loaner while they fixed and addressed this issue.
Not sure the problem, but when the push button start is used it sometimes wont start even though it is trying to turn over. Checking the internet I see lots of people are saying its the new computer board. This could be a problem if I have my wife out on a trip and the board or whatever it is fails. Also could be a fire hazard if its fuel related.
P0456 dtc for evaporative emissions system leak. Been fixed twice by replacing control valve and continues to occur. Could lead to increased evap emissions and violate epa regulations. Diagnostic trips at startup while stationary.
The contact owns a 2013 Chrysler Town and country. While driving 71 mph, the vehicle stalled without warning. In addition, the electrical system malfunctioned and caused the power locks to lock and unlock automatically. The vehicle alarm engaged on its own on numerous occasions. The vehicle was taken to be repaired, but the dealer could not duplicate the failure. The manufacturer was not made aware of the issue. The failure mileage was 51,000.
While driving at about 15 to 20 mph the engine shut off with no steering assist or braking aid or anything powered. After coasting to a stop and shifting into park the engine started normally. There were no warning lights or other indicators of a problem. It was like the switch had simply been turned off except that it was physically still in the run position and had to be turned to off to attempt to restart the engine.
My 2013 Chrysler Town & Country has an exhaust leak. The exhaust fumes come into the cabin area of the vehicle when driving. Linwood motors in paducah, ky 42001 phone # 800-326-7604 have worked on the vehicle several times. The mechanics at linwood motors claim to have replaced the exhaust system twice, but it still leaks. On July 14, 2014 found exhaust leaking into A/C vents & blowing into cab. Tech replaced entire exhaust system. Test drove with carbon dioxide monitor from walmart, which will only detect at 30 ppm's or higher. If the monitor had indicated that there was carbon monoxide in the cab; a person could only be exposed to his level for one hour before needing to be removed to fresh air! when the vehicle was returned to us, it still was leaking exhaust fumes into the cab. We made an appointment to put the vehicle back into the shop at linwood motors on September 8, 2014 at 2 pm. When my wife and I arrived at linwood motors rick kupper and kevin jones refused to put the 2013 Chrysler T&C into the maintenance shop because they had expended all the resources the company would allow. After the 2013 Chrysler T&C has set in my yard for 16 months Chrysler has finally agreed to settle and buyback the vehicle. My new concern is that Chrysler will put the vehicle back on the market and sale it without fixing the 2013 Chrysler T&C. my wife had a stroke on June 20, 2014 and our doctors advised us to quit driving the 2013 Chrysler T&C; because my wife's doctor believes the exhaust leak contributed to her stroke. I had to purchase another vehicle to drive and lost interest on my money that I had to use from savings. Chrysler has made a belier out of me!!! I will never own another Chrysler vehicle again as long I live. Thanks Chrysler corporation for your torture. End of report.
The contact owns a 2013 Chrysler Town and country. While driving various speeds, the air bag warning indicator illuminated on the instrument panel. While driving at various speeds, the oil light illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the oil pressure control switch failed. The switch, filter, and oil sending unit were repaired. The VIN was not included in NHTSA campaign number: 13V291000 (air bags). The air bag issue had not been diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 41,000.
Engine stalls while driving. I took the van to the dealership and they couldn't find anything wrong. It's happened at least three more times since then. Taking the van to dealership next week for oil change and have them check it again. It happened once on the highway and twice on the street during rush hour
A D V E R T I S E M E N T S
- Highland, WI, USA