This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In two separate incidents on 5/4/23 and 5/5/23, while DRIVING, the vehicle has stalled without warning. The engine completely shut off. Power steering and breaks stopped functioning properly making it VERY difficult to pullover and stop. Once pulled over, had to place the vehicle in park, completely turn off the electrical and restart the vehicle. No warning lamps or messages appeared before or after the incident. The vehicle has been displaying some issues starting recently, especially when using the push button. However, we have always been able to get it to start by inserting the key. This is an incredibly dangerous situation for the driver and any occupants as it has happened without warning while driving on highways which could very easily result in an accident if unable to pullover safely or stop if the breaks are not working. The vehicle has not yet been inspected, but we plan to get it inspected as soon as possible.
Vehicle has stalled numerous times while operating at high rates of speed 60+ mph in most cases. No prior warning or indication of stalling until vehicle no longer accelerates and then seconds later loses power steering. Usually I can get to the side of the road and pull out of traffic. However last night was not the case. I stalled in a construction zone, with concrete barriers on both sides. I pulled over as far as I could and was nearly hit multiple times by semis and other vehicles. I had my 4 children in the car with me and they are traumatized now. They were bawling because they thought they were going to get hit. We had a sheriff call for a tow truck which was not free. We were left stranded in the dark, in the cold, for an hour just this incident. It once was an issue that only happened occasionally. It happened 6 times this past week while I was out of state for holidays. This is my only means of transportation and having a newborn I have to be able to get around safely. I will state again NO warning prior, and no engine light after to diagnose the issue. Myself and my 4 children could have lost our lives last night. The officers who stopped could have lost their lives the passerby could have lost their lives. This vehicle is a death trap. They need to recall all of them to locate the real problem before tragedy strikes. I wouldn-€™t even give this vehicle away that-€™s how unsafe it is.
Consistent failure of the "Total Integrated Power Module" which controls so many items in the car such as windshield wipers, windshield defroster fan, exterior lighting systems, heater fan, the ability for the car to start, the horn may or may not sound and many other accessory related items. It is a very WELL KNOWN failure of these modules and they are basically un available blamed on the supply chain problems. As a result of these problems in this very well known module failure cars have become basically un-able to drive safely or not at all and sit in dealers service areas waiting for these modules to be replaced at the owners cost in most cases in excess of $1,000 for a part that is a known failure in design by Chrysler Corporation and their various owners (Mercedes Benz, Fiat, Stellantis) and others unknown at this time. This is against the Consumer Product Safety Commission as well as the National Highway Transportation Safety Commission to have so many defective modules that create unsafe conditions for the vehicle owners where they are concerned about their own safety as well as the safety of those they share the roads and highways with. I am along with many others asking you to look into this situation and find some kind of remedy to correct this ongoing problem for consumers and the safe operation of the vehicles that they operate on the roads of America as well as foreign countries.
The contact owned a 2013 Chrysler Town & Country. The contact stated that while driving approximately 25 MPH he started to smell an odor of something burning in the vehicle cabin. The contact stated that he parked at his residence and the burning smell was much stronger on the outside. The contact opened the hood and smelled the burning odor but saw no smoke. The contact stated no warning light was illuminated. The contact entered his residence and then noticed that a fire had started on the passenger side of the vehicle in the engine compartment. The fire department was called and extinguished the fire with water. The police were also on the scene. A fire report was filed. The vehicle was towed to an impound lot and later the contact's insurance provider declared the vehicle a total loss. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.
The contact owns a 2013 Chrysler Town and Country. The contact stated that occasionally while driving at various speeds or while the vehicle was idling, the engine would shake with the check engine warning light illuminated. The contact had taken the vehicle to several independent mechanics on multiple occasions to have the coils, spark plugs, oil pan and other vehicle parts replaced; however, the failure persisted. An independent mechanic eventually discovered that there were engine misfires in cylinders #2, #4, #6; the contact was then informed of a service bulletin that the mechanic related to the failure. The manufacturer was notified of the service bulletin and informed him that his vehicle was not covered under warranty. The contact then called the dealer and made an appointment for a diagnostic test. The vehicle had yet to be repaired. The failure mileage was 89,000.
The car will not start when cold. We did replace the battery and a few other parts. But it can not be diagnosed. My girls and I were stranded in the cold, far from home due to the issue. When it gets nice out than the van starts. I think sometimes should be done, due to family kids, and handicap need accessible vans.
The contact owns a 2013 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle started rough idling. The vehicle was taken to an independent mechanic and diagnosed with a cylinder #4 misfire. The mechanic replaced the spark plugs, coils, and fuel injector; however, the failure recurred. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in the Extended Warranty X56. The failure mileage was approximately 127,000.
What component or system failed or malfunctioned, and is it available for inspection upon request" While driving the entire engine and system shut off. All powered functions ceased and i was left to pull over with no power steering, the brakes didn't respond as well, signals weren't working either. Once pulled over I was able to restart the car with no issue, but the vehicle has continued to randomly lose all power, it seems to occur more frequently when when braking or slowing down. How was your safety or the safety of others put at risk? It was put at great risk as the car could have lost control and i was at limited capacity to correct with no engine power or other powered functions. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No warning.
My Chrysler Town and Country has serious electrical issues. It started with the radio shutting off and restarting by itself, which is not a serious issue at all. But yesterday, at a red light, the radio shut off and so did the car. The engine stopped working, the accelerator pedal would not respond. It was terrifying. Thankfully we were at a red light, but if this were to happen on a busy highway, or even just on a regular street with traffic, it could be a life threatening situation. From what I have researched online, this is a common problem with Chrysler, Jeep and Dodge cars. Legal action has been taken and class action lawsuits were filed to address this matter. The Center for Auto Safety (CAS) asked this very own NHTSA to open an investigation into faulty TIPM, which seem to be the problem that causes these cars to very dangerously completely shut off even while driving, causing drivers to lose control of the steering and of the brakes. The CAS estimated 7 million Chrysler vehicles have power issues related to the TIPM. One month after receiving a class action lawsuit, Chrysler issued a recall for 189.000 Dodge Durango and Jeep Grand Cherokee with bad TIPMS. 189.000. Out of SEVEN MILLION. This is absurd. It seems as if Chrysler is waiting for someone to be killed due to this issue so they can take it seriously and actually issue the recall to all the cars that have this problem, not a tiny fraction of them and not only because it is directly related to a lawsuit. Unfortunately, despite multiple claims throughout the years that not only this is a common problem with Chrysler, but that the corporation is well aware of it and negligently refuses to address the issues, the NHTSA rejected the CAS petition to investigate this problem. Proof is definitely not amiss, as a quick internet research will produce thousands upon thousands of reports of the same problem on the same car. This needs to be a recall URGENTLY, and not only after someone dies.
The contact owns 2013 Chrysler Town & Country. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact managed to coast the vehicle to the shoulder of the roadway and turn the ignition switch to the off position and waited for approximately 20 minutes before restarting the vehicle and the vehicle resumed normal functionality. The vehicle was taken to the dealer where it was diagnosed however, the mechanic was unable to duplicate the issue. The vehicle was not repaired. The failure recurred. The vehicle was then taken to an independent mechanic to be diagnosed. The mechanic was unable to retrieve a fault code. The manufacturer was not notified of the failure. The failure mileage was approximately 114,200.
On occasion at least four different times in the past two months, my vehicle has completely shut off while I am driving it. In an instant, a warning comes on my dash that has a lightening bolt, the engine and all electrical/power shuts off, the wheel locks, and I am only able to brake. I have taken it to the dealership where they charged me $100 to find what the issue was, even though unsuccessful. They said because the vehicle showed no codes, they didn-€™t know the reason for the malfunction, and sent me home. I called Chrysler Recall and they said because there are no open recalls, they are unable to help me. When searching online, I see a lot of people have had this exact same issue but no one helps them fix it. Lawsuits have emerged. Accidents have happened. I have three small children who rely on me and my vehicle. It is completely unsafe for us to drive and for others around us on the road. No one will help diagnose or fix the problem. I need help fast! Please help me.
The vans power would flicker on and off multiple times. The windshield wipers would turn on and off. The radio on and off. All dash lights on and off. Then driving 26mph one day it did this and the whole engine shut off with the keys in the ignition while driving. I lost all power, power steering, and brakes! battery was replaced and the issues kept getting worse.
While driving on the interstate when I lifted my foot off of the gas pedal it started to jerk on me, the check engine light stays on and the ABS light will stay on, it also stalls at randum anytime while driving, every 2 to 3 years I have to have the brakes and the rotors redone, I had the camshaft sensor replaced and was told that they found metal fragments on the sensor I even saw it and was told that that usually tells them that this is a timing problem and could be the problem for stalling and if that doesn't work then it will be the engine, the timing problem will cost around $2000 along with the cost of the engine if its not the timing, then there is a evaporator core problem that is costly, there is a manifold gasket leak also another $1000, I've always done the service repairs but this is all to costly hate to dump it but now I'm thinking of a different vehicle and not another town N country, will never buy again
Fuel pump keeps running after key is removed. Van won't start no fuel. Iratic engine keeps trying to start with key released. Not a constant 3 or 4 times a week. Stationary.
When coming to a stop the engine will stall. Radio and instrument panel stays powered up. Brakes and steering do not work. If the van is put into park and then restarted it will work again. This only occurs when coming to a stop and not while driving at any speed.
The contact owns a 2013 Chrysler Town and country. The contact stated that while attempting to start the vehicle, instrument panel illuminated as the vehicle was turned on however, the vehicle failed to start. The contact attempted to start the vehicle several times using the push to start and manual start feature however, the vehicle failed to start. The contact had the vehicle towed to South oak Jeep Dodge Ram Chrysler (4550 Lincoln hwy, matteson, il 60443, (708) 747-7950) who were unable to identify the cause of the failure. The dealer started the vehicle and the contact drove the vehicle to the residence. The vehicle failed to start the following three days. The contact had the vehicle towed back to the same dealer who was then unable to restart the vehicle or identify the cause of the failure. The dealer informed the contact that at times the fuel pump seemed to be running without the vehicle being turned on. The failure recurred intermittently. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 97,000.
The electrical and engine shut off more than a dozen times over several months, summer, fall and winter, while I was driving in city traffic, with no other known correlations. All electrical systems and power steering and power brakes also ceased to function. This necessitated my placing the transmission into neutral to reengage the ignition, which immediately restarted the engine.. perhaps also related: After overnight, immediately after engaging the ignition, starter and briefly the engine, the engine shut off when I released the ignition switch. This happened several times in a row. Only recently has this problem first occurred duurinh the several years we have had the car. Only after I engaging the gas pedal while engaging the ignition and increasing the rpms did the engine begin to function normally. This has happened several days when the temperature was about 30F.
While driving my van, especially at speeds of 20-30 miles per hour, shuts off, leaving me with no electric brakes or steering, no acceleration, nothing. This has been happening intermittently for a couple years. The mechanics at aaa have trouble recreating the problem. About 14 months ago they replaced the tipm. The electronic aspects of the van were haywire, dash lights flashing, born blaring etc. This is also occurring again but the tipm isn't the issue according to aaa. It is terrifying to drive and unexpectedly have the engine shut off. I have diminished ability to safely steer and brake in these instances. This happens when going straight as well as when turning. The horn going crazy has happened when the vehicle shuts off.
The contact owns a 2013 Chrysler Town and country. The contact stated that while driving 25 mph, the vehicle loss motive power and stalled without warning. The contact pulled the vehicle off to the shoulder and upon inspection, the contact's husband discovered that the fuel line had disconnected causing fuel to spill all over the engine compartment. The contact's husband reconnected the fuel line and the vehicle was driven to the residence. The following day while driving 10 mph, the failure recurred and the contact's husband reconnected the fuel line for a second time. The vehicle was taken to daytona Dodge Chrysler Jeep Ram & Fiat (1450 N. tomoka farms rd suite a, daytona beach, fl 32124) and remained in the dealer possession. The vehicle was diagnosed and the fuel line was rescued to the fuel rail. The manufacturer was notified of the failure. The failure mileage was 140,581.
A D V E R T I S E M E N T S
- Union Grove, WI, USA