10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
39,542 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Chrysler Town & Country wheels / hubs problems

wheels / hubs problem

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2013 Chrysler Town & Country Owner Comments

problem #1

Oct 102017

Town & Country

  • 39,542 miles

A D V E R T I S E M E N T S

We purchased new tires for the front of our 2013 Chrysler Town & Country on 9/29/17 from tires plus in stillwater, mn. On 10/10/17, just 11 days later, while driving 55 mph on a smooth, clear highway, the front right tire blew up, causing a horrific crash. There was a loud explosion, the car veered out of control, my husband fought the wheel as it skidded along the gravel verge. We were on 2 wheels, about to flip, when we hit a paved driveway, which swung the van around full force down a ditch into a pine grove. Airbags deployed, we sustained minor injuries (although it turns out they aren't so minor after all) thanks to safety construction in the car and our seat belts. The van was totaled. Witnesses, the sheriff, the wrecker drivers (it took 2), and (later) our mechanic agreed that the front right tire had separated from the rim suddenly, (hence the explosion sound) and was clearly the cause of the accident. We were 200 miles from home and needed a hotel, hospital visits, and a new car. Residual injuries are minor but impair our daily lives: Wrenched shoulders, persistent bruising, ptsd, and the time and cost of borrowing money to get a replacement car. Attorneys aren't interested in the case because our injuries aren't profitable enough for them, but this is a situation where the product failed, and our lives threatened. If we hadn't hit that driveway, or seat belts and structural protections, we'd have rolled and died. The tire was clearly the cause. The tire was a Firestone destination LE2 P-metric bl 225/65R17 102 brand new (about 300 miles on the tire) dot# W22yde40617

- New Orleans, LA, USA

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