This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
For about a year the car has been giving me problems while its being driven. When I come to a stop it shakes and has cut off on me. It would restart with no problem. Then it stopped giving me problems for a little while. Then last Thursday, I got off at an exit from the highway and when I braked behind a car at the light, it stopped a little rough. I took my foot off the brake to move up a bit and the car started going backwards real slow while it was still in drive. I had to put the car in park and turn it off for a few seconds and restart and it took me to my destination. I'm terrified to drive it with my grandchildren but need my vehicle. It amazes me about the complaints with this same problem and Chrysler is not acknowledging the problem. I pray that something tragic doesn't happen. I have had this car checked repeatedly and they can find nothing and the check engine light doesn't come on.
I have experienced a failure in the number two cylinder head. Chrysler refuses to acknowledge any problems with this motor for this year. Even though it is the same motor that they have used in 2011 2012 and 2013 and during those years they have covered such failures. This problem is evident below 1000 RPM. You can feel the car shudder and shake as a result of miss firing in cylinder two. I am told that if it is not repaired it will eventually cause my engine to fail completely. The current price tag is approximately $3000.
Misfire cylinder #6. code 306. While in idle. Coil and sparks replaced misfire continued. Injectors checked, leak test done, and compression good on all cylinders but problem persists. There has been a recall for same issue on 2011 through 2013 models. But not 2014.
While driving the van it completly dies no readings on dadh and the steering quits and the brakes fail I almost crashed intto a tree and a 2nd time I almost caused a 3 car pile up on a highway Chrysler claims they cant duplicate the problem many other drivers are having the same safety problems while driving withfamy members and theyre afraid of dying or killing others
- Wolfeboro Falls, NH, USA
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1. van is randomly not starting 3-5 times per week. Replaced battery issue of not starting still remained. Using a jump starter battery pack to start vehicle--starts right up after few minutes of it being connected. Took it to owego, NY royal Chrysler was given no diagnosis. 4 days later, took to local mechanic told my tipm was bad and needed to be replaced. My husband bought a used tipm off ebay and replaced it on 8/7/19 so far no more issues with it not starting. 2. digital message randomly appears 1-2 times per month since May 22 manually operate liftgate. Took to Chrysler owego royal told my latch system is rusted out. My husband climbed into the trunk once I got home with this report---sees no signs of rust. Disconnected switch then reconnected it--solved problem for 2 1/2 months. Message just came on again on 8/21 my husband did same thing disconnect then reconnect working fine now. Royal Chrysler wanted $1600 to repair actuator. 3. service blind spot system now appears on digital message as of May 22 same day liftgate message came on. This message has not gone off since. Took to Chrysler wanted $546 to repair choose not to repair too expensive. Husband looking to buy parts to repair himself on ebay. Contacted Chrysler go no where told parts not under recall or warranty.
Driving down the road and vehicle completely shutdown, no power steering, little braking, no lights on display. This would happen randomly with no engine light warnings. Happens multiple times. Once shutdown in middle of major intersection and it would not start up, would try to turn over. It also seems to happen around 35-45 mph and coming to a stop. Took it to dealership hooked it up on computer no engine light or sensor triped and while it was idling car shutdown asked service manager to check about a recall on 2011 vehicles (P54) but they said no recall. I take it to work every day less then a mile away and car has shutdown on me twice. Afraid to drive it any distance
In October the flex plate cracked, repaired. It cracked again in December, repaired. Then cracked again in February, repaired and told the transmission was bad causing flex plate to crack. Cracked again this month they are now are stating it is the engine. This is a dangerous vehicle for a family. I have been without it over 35 days in 8 months. Chrysler does not want to address the issues. It had less than 100, 000 miles on it.
I was driving about 45 mph on a main roadway in Ohio while on vacation. Suddenly, the vehicle went completely dead and stalled. All displays went black. I had no steering and limited braking ability. I was able to leave the roadway safely. Then, I put the vehicle in park. I was able to restart the vehicle, and drive back to our vacation home without issue.
Invoice date 06/12/2019: Van on startup loud tapping from the engine. After taking to the dealer, was told a rocker arm had failed and damaged the intake camshaft on the right/front side of the engine. Had to have all 12 rocker arms replaced (5184296ah), the intake camshaft (5184380ag), all 12 tappet valve lash (5184332aa). Was told by dealer this was a common problem with these V6 pentastar engines. An online search reinforces this statement. Total cost was $1,356.54
Invoice date 02/28/2019: While driving the oil filter/cooler on top the engine cracked open and started pumping oil out and all over the transmission. Had adapter engine oil filter cooler (68105583af) replaced. This could have trashed the engine had I not smelled oil through the vents and checked to see what was going on. Caught it early enough it only lost 1/4 a quart of oil. Was told by the dealer this is a common problem and they replace a lot of these on the V6 pentastar engines. An online search reinforces this claim. Total cost was $923.98
I have got a #2 cyl misfire that has been diagnosed as a bad head and needs to be replaced. After doing a little bit of research I have found that Chrysler did a fix on several other years for this same issue but does not cover the 2014 model per Chrysler. Chrysler has told me that per my VIN I am not covered under the extended coverage and that the problem has been fixed but I have not been able to find out what fix this is. I did not have to search very long on the internet to find other people with the 2014 model motor that have suffered the same failure that I have and also consistent with the previous fix.
About January 15, 2019 we noticed a rattling sound coming from the engine compartment on the right or passenger side. The rattling was only noticeable if you were standing next to the van when it was idling. The rattling has gotten worse so we took it into the dealer & found out we need to replace 4 camshafts & 24 rocker arms to fix the problem. The mechanic told me this has been a common problem with this engine. Mostly after 120,000. Miles. Our van only has 94,855 miles. Still under the 100,000 mile warranty but 10 months past the 5 year warranty. The dealer & Chrysler sca told me they won't fix it under warranty. This should be repaired under warranty since we are under the 100,000. Miles. The dealer told me if there were enough complaints that might be enough to start a recall for this issue. There is definitely a manufacturing defect for this to happen. Today's engines should run 500,000. Miles minimum before having to do major work to the engine.
While my wife and children were making a left-hand turn in the far left lane the van completely went dead. They lost all power to the engine, lost all power steering, lost all ability to accelerate, and lost all ability to break. The car traveled across both lanes and luckily into a shopping center turn lane, where they applied the emergency brake to come to a stop. Landscapers saw what happened and were able to push the car into the parking lot. The dashboard stayed lit and the ac fan continued to blow. It's almost as if the battery was still on, but they had no mechanical functions. We had the van taken to tequesta tire co where they did a full inspection. After a full inspection, they determined the problem to be a possible "fluke". after additional research online, this appears to be a wider issue with other T&C owners. Other owners say they have not found the cause of the issue and spend a significant amount of money with no resolution or cause.
Driving on interstate vehicle suddenly lost all power, lighting for gauges, radio, odometer, speedometer, etc, slowed to around 20 mph (70 mph zone) engine began smoking. Was able to exit and rolled onto side street. Smoke emanating from under hood. Engine would not restart. Vehicle inspected by mechanic who concluded: Engine blown. Vehicle purchased used only 4 months prior. Oil changed and flush and fill performed by certified mechanic 1 month ago.
While driving the vehicle dashboard lit up like a christmas tree and the engine completely shut off locking the wheel. After taking it to the dealership they found nothing wrong. About a month later we were driving home from a soccer game and the car came out of gear while driving about 70 mph. The RPM shot up and I was unable to drive over 40 mph. We ended up staying the night and having the car towed to the dealership. They replaced the sensor solenoid pac. 6 months later I was driving home from a soccer tournament and the same exact thing happened again however I had slowed the vehicle down driving through a residential area and went to speed up after re-entering the highway. The RPM's were at 4 to 5 going 30 mph. I pulled over turned off the car and let it sit for 5 minutes. I was able to drive normally after that, then the check engine light came on. I took the vehicle to the dealership and they said there is nothing the could do. Stored codes ECU: ABS dtc: C212A16 description: Stored- system voltage-circuit voltage below threshold; ECU: PCM dtc: P075A description: Lc solenoid circuit ECU: Dmfl/dmfr dtc: B21A1 description: Stored- ECU reset/recovery occurred. I have 71,000 miles on the engine and it's under warranty for 13 months more or 28,000 miles. Please help!
We own a 2014 Town and country with a 3.6L V6 engine, and 94,500 miles. Still within the engine/power train 100,000 miles guarantee. Our car leaks motor oil profusely given cracks in the engine oil cooler. Chrysler's replacement part number is: 68105583af. Documented oil loss problems appeared into multiple models using the 3.6L engine Dodge: - avenger ' Caravan ' durango -challenger. Jeep: - Wrangler and Grand Cherokee, among others. Fiat Chrysler manufactured the oil filter housing out of plastic to save costs. Common sense mandates that nothing attached to the engine should be made from plastic. Their engineering team incurred into poor manufacturing decisions. They should rather use metal for engine's parts exposed to torque, heat and expansion. Given multiple complaints, Fiat Chrysler finally discontinued the original parts numbers 68105588 (the one provided with our unit). Fair is to say that the new replacements are still made from plastic. These defective parts originated oil leaks and engine overheating. Involving substantial risks of engine failure, expensive repairs and fire hazards. Chrysler knew they had a problem but decided not to recall defective units and rather dealing with customers on a case-by-case basis. Chrysler's dealers want to charge $150 for inspection, and $780 for parts and labor for replacement. We called corporate customer service on 1/21/2019, but Fiat Chrysler refused to aid arguing that the 5-year guarantee period had expired. They also refused any guarantee period extension. It is unfair that the public must bear replacement cost for poorly manufactured parts. Chrysler should assume full ownership for mistakes and recall defective units, or extend the protection guarantee period for defective parts.
Exactly one year ago my van (72,000 miles) started misfiring / idling rough (code: P0301), I changed the coil and spark plug in cylinder 1. this did not correct the problem. A short time after the engine started making a loud ticking noise. I still had miles left on my warranty so took it for service. The dealer replaced both cam shafts, 12 rocker arms and 12 tappet-valve lash on the back side. This repaired the issue until a couple months later - the oil filter housing started leaking. Repaired that, another huge issue. Now as of yesterday, the van is showing (code: P0304) misfiring and idling rough. I now fear the same issue is brewing on the front side (cylinders 2,4,6).
The oil filter housing is plastic and appears to be a weak part and known issue. Mine broke which leaked oil all over my engine. I don't know when it broke but a found oil in the driveway.
A D V E R T I S E M E N T S
- Quakertown, PA, USA