This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We have had multiple times when we are driving, and our vehicle shuts off and we lose power steering and power brakes. When the van does come to a stop, we are able to restart it and continue on. There is no warning that the van is going to shut off, it just does it. This is our family vehicle. I have found multiple forms online with customers complaining of the same issue with no positive results from the dealerships.
While driving at 70 mph on the highway on 8/13/23, the car electrical system failed. Power steering immediately failed. Brakes unresponsive. Lost control and almost veering into a semi beside us. Coasted and lane changed with no means to signal to others. Once we coasted to a near stop car was put into park without ability to press on break. After 3 min, attempted to start car again and it was responsive again.
Car was running perfectly at 70 mph on the highway and engine cut off without any warning or indication of poor operation, resulting immediate loss of power steering and loss power brakes. This has happened twice in 12 days on Nov 14 and now Nov 26 while driving to whole family to thanksgiving. Mechanic has not been able to duplicate the problem. Very scary. Car has 76K miles. Car will start right back up after 20 min and run perfectly fine. Car has been well maintained with extended warranty.
The car has 25,000 miles on it. Starting out from my house down a hill the power steering and brakes were not working as apparently the engine stopped. I restarted and drove about 15 miles and was on I-26 in tn at 65 mph and the engine RPM dropped to 0, power brakes and steering were inoperable but I managed to get onto the shoulder but was in a dangerous spot with traffic speeding by. Car would start but I was afraid to drive it ass it was not safe if it cut out again on the interstate highway. Had it towed. Still not repaired and mechanic said it showed a code of both bank sensors. E has not found the problem as of yet but I understand Chrysler has had issues with engine stoppage. This is dangerous as my wife would not have been able to control the hard steering and brakes and likely would have wrecked.
On one of our last visits on June 12, 2019, I took my vehicle in because it was making an awful whining noise and jolting when accelerated and when I would brake it would shake. Upon inspection the dealer informed us that the whining and jolting was due to the transmission failing and needed replacing through warranty. They also told us my automobile was shaking when braking because it needed new brakes, which were not covered by warranty. I declined the replacement service for the brakes due to their excessive fees upward of $800. We picked up our vehicle on June 25, 2019, after the transmission issue was addressed. We then visited an auto brake vendor and they informed us our brakes were still good and didn't need replacing, not what the dealer told us. So we drove our car for 2 months with an unknown shaking when braking. Come August we begin to notice the vehicle jolting a bit again when accelerating. On August 28, 2019, while driving the vehicle with my 4 kids in it after school, the brakes gave out it; took me pressing the pedal to the bottom to finally get the car to stop, nearly missing the car in front of us. I pulled over immediately and called the dealer because I knew this was not a simple brake pad issue. The dealer told me to take the car to them immediately. When I arrived the service attendant informed us that the vehicle needed to be inspected which would probably not be until the following day since it was later in the afternoon. The following day I was informed by the dealer that the vehicles brake booster had failed and that the transmission and engine head bolts were broken. How is it that the transmission head bolts were broken when they had just reconstructed it 2 months prior and why was the braking issue not correctly diagnosed during that same June visit instead of trying to sell me overpriced brakes and putting my family in danger.
Car shakes hard when applying brakes at around 50 to 70 mph, 1st time into dealer said it was alignment paid for that, 2nd time into dealer said it was motor mounts ? paid for that, still have that problem will never buy Chrysler prod. Again !!!... P S I have my tires rotated and balance ever 5,000 mil.
The contact owns a 2015 Chrysler Town and country. While driving, the brake pedal was depressed and traveled to the floorboard. The vehicle would not stop on command and the front end shook. There were no warning indicators illuminated. The vehicle was taken to lampe Chrysler Dodge Jeep Ram Fiat (151 N neeley St, visalia, ca 93291, (559) 737-6400), but was not diagnosed due to the fee. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 100,225.
A D V E R T I S E M E N T S
- Sun City, AZ, USA