This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When unlocking the doors, there is a loud buzz that happens every time. Currently the door still locks/unlocks, but upon further research this is a very widespread issue and could result in the door not locking/unlocking and the door lock actuator needing to be replaced. It is common for this to happen on the 2016 model year.
Every time I unlock the door or open it, it makes a loud buzzing noise. The door works fine - it opens and closes. But when using the unlock button from the door, or opening the door if the car is locked, it makes a very loud buzzing noise from the rear passenger side door. I have read on a forum that this is affecting a lot of vans, there should be a recall as it is a faulty actuator that can cost between $400-$1,000 (or more!) to fix.
The actuator on the the sliding doors are stuck and thus the doors are locked and can not be unlocked. This has happed on both of my sliding doors. This is now the second time and it is very expensive to fix. My children have been unable to easily exit the vehicle.
The driver side passenger sliding door actuator quit working on a 2016 Town and country a couple months ago. Now the passenger side actuator is making grinding noises and will need to be replaced as well. An online search revealed this is a common problem on these vehicles. This vehicle is just a few months out of warranty, and these needed (expensive) repairs seem to indicate design flaws or inferior components. I feel Chrysler should be repairing them through a recall. When they fail, the door cannot be opened, making it difficult to enter or exit the vehicle.
- Rolla, MO, USA
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Sliding door on drivers side failed to open with keyless entry or manually opening. This is a huge safety concern. We were able to eventually open the door, but now the door actuator buzzes loudly when locking/unlocking. Door will intermittently not open with keyless entry or manually.
Wife was involved in a two car accident in which she was hit head on slightly off to the right. Air bags did not deploy causing injuries. Car was traveling at about 30 mph
2016 Town & Country sliding door right side does not lock, door lock actuator replaced by Chrysler dealership Dec 29, 2017. Believe this to be a safety concern while vehicle is in motion. Noticed door partly ajar in parking lot, pulled handled readjusted to shut and secure doors with fob it was noticed that door locking mechanism did not activate, resulting in door not able to securely lock, several attempts to lock with no positive results, door remains unlocked at all times.
Drivers side rear sliding door lock won't disengage. The doors automatically lock when the vehicle reaches a certain speed. It cannot be unlocked manually or with electronic lock buttons/key fob. Van is onky 3 years old with 45,000 miles. Could be a serious problem for rear passengers in an emergency situation and cannot open the door. I have found numerous complaints online from other owners with this very same problem.
2016 Chrysler Town and country 40K miles. The passenger sliding door on the drivers side has become unresponsive for no apparent reason. It cannot be opened manually or with a remote. There is no body damage. In reading blogs this seems to be a common problem. I feel this is a safety issue.
I was driving to the post office and as I was getting close, the vehicle suddenly veered to the right, going up on the curb and sidewalk, barely missed a telephone pole, crashing into a utility box. Vehicle was totaled, no injuries received, air bags did not deploy. Travel speed was at posted limit of 35. When my son got there he said that it looked as if the 2 tires on the right had malfunctioned and gone flat, almost as if they had run over sharp objects, causing the van to suddenly veer right
The sliding door cannot be unlocked-not by the keyfob, not by the control panel button, and not even mechanically with the door lock switch on the door itself. Not only can you not get into the car, but if you are inside, you cannot get out. The lock mechanism seems to be mechanically jammed. If this happened on both sliding doors, you would not be able to get either in or out of the car without climbing over into the front seat. If something similar occurred with the front door locks, you could be trapped inside the vehicle.
While at a stop sign car stopped working. It would not start so we had a new battery put in. Then the next day while driving 60 mph on a highway lost all ability to accelerate, steer or break. Was able to restart the car a few moments later and drove a few more miles and while turning right onto a busy intersection the same thing happened. We are very lucky we were not hit by another vehicle in any of these situations!
Sliding door, left side, unable to unlock while parked with transmission in park, fob, or manual inside release. All other door locks work with fob, and manually.
The Chrysler blind spot detection is faulty on March 30 it began beeping randomly with message 'blind spot detection unavailable' this continued for the next two weeks. It was randomly and persistent when driving. The beeping was a constant distraction to my driving. It was a safety concern. In the third week the message when the beeping was 'service blind spot detection' we took the car in for service at that point. It was a cost of $1400. This is an electric short in the vehicle very near the gas tank. It is a safety concern. As I researched the issue I was surprised that their is documentation back to 2012 that is readily available of this issue.
Sliding door locking mechanism is jammed and will not unlock. Door is stuck shut. Seems to be an electrical issue but will not reset by removing the fuse and reinstalling. This is a safety issue in case of an accident - if it were the only door we could get out. The van is under an extended warranty and we plan to have it fixed, but it is not the first time it has happened - the other times, it just corrected itself and reset. The other sliding door also randomly won't shut because the locking mechanism is stuck and we have work it into place. The dealership has already looked at that door once and says there doesn't appear to be anything wrong. Of course, this happens when the vehicle is stationary and doesn't matter whether it is on or off. There is really nothing I can upload other than a picture of the shut door and that it is locked. I could send a video, but the file would be too large.
Upon plugging a usb cable into the port on the center console there was a spark and a loud pop. Afterwards if the temperature got too hot inside the cabin the uconnect system would reboot on it's own, regardless of if the van was in motion or stationary. In addition the passenger sliding door would not lock at all afterwards. Upon taking the van to the dealership they identified both issues as needing a new radio and a new locking mechanism, both of which were covered under warranty.
Driver and passenger sliding door lock failure; refuses to engage to lock the doors while stationary or in motion; when click the door lock button on key fob makes a loud noise on each door and when driving after a short period of time when auto lock tries to engage makes load noises on each side
A D V E R T I S E M E N T S
- St. Joseph, IL, USA