This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 1999 Dodge Durango, purchased new, has worn out major components in the front suspension, particularly the ball joints and control arms, after just 4 years and 60,000 miles. After talking to the local dealership and several other Durango owners, this is a common issue with this vehicle.
I failed inspection due to ball joints. Upon taking 99 Durango to the dealer, was told both upper and lower ball joints on both passanger and driver side need to be replaced. I have 60,000 miles and I don't think that all this should be wrong.
Steering problems. Also, three ball joints were stripped. Consumer called dealer, and they stated that there was no recall relating to ball joints. Ts.
Recommendations replace both lower ball joints they said it had worn loose but in order for that to happen it would have had to be loose. And another thing is there a cotter pin to hold the nut on there so ether there was no pin or the pin was not folded or bend correct and I don't think I should have to paid because steering linking on leet side broke cause both lower ball joint to wear.and they also said that I need 4wheel alignment I don't mind paying for that.but I do know that the front tire worn on even because of steering linkage.end closing hope you can help me out.god bless you and have a nice day.
- Milwaukee, WI, USA
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While vehicle was getting an alignment, the upper ball joints were worn and needed to be replaced. Mechanic stated mileage seemd to be too low to have worn out upper ball joint. Lower balljoints were replaced as well and the right inner tie rod was replaced too.
While at dealer for alignment mechanic noticed both front upper and lower ball joints were worn out and needed to be replaced. Newly designed parts are available.
Controlarm, upper and lower ball joint were replaced. Within a year, they needed to be replaced again. Consumer covered cost for first replacement. Dealer has advised that second replacement will also be charged to consumer. Consumer replaced upper and lower ball joints and control arms at her cost.
Right lower ball joint needed to be replaced under 30,000 mile of wear. Dealer notified, and unable to help in this matter at this time. Feel free to provide any further details on this matter.
Vehicle wandered if it hit a bump. Vehicle slid enough to lose control. Dealer stated that ball joints were bad, but under Chrysler guidelines they were not.
A D V E R T I S E M E N T S
- Plainfield, IL, USA