Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.

From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.

The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.

Have we mentioned all the reports of complete engine failure due to oil sludge?


pretty bad
Typical Repair Cost:
Average Mileage:
53,179 miles
Total Complaints:
9 complaints

Most Common Solutions:

  1. not sure (5 reports)
  2. replace the key for $200+ (3 reports)
  3. replace key reader (1 reports)
2004 Dodge Durango accessories - exterior problems

accessories - exterior problem

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2004 Dodge Durango Owner Comments

problem #9

Aug 092011

Durango Limited 5.7L Hemi

  • Automatic transmission
  • 77,000 miles


The key doesn't work and I need to try it many times. When finally I open the door manually, the alarm goes off and you need to start the car in order to get the alarm quiet.

I found a cheap key at www. They also have other accessories, you need to determine if your car has a transponder. This means there is a microchip inside the key. These are magnetic and they are activated when you insert your key in the ignition. You will then see a red light flash 3 times on your dash board . If so you need a transponder which will cost about $30 per key. Also you can program your key yourself, but if you can't, go to locksmith. They are cheaper than going to the dealer.

- , West Allis, WI, USA

problem #8

Dec 272008


  • Automatic transmission
  • 55,000 miles

I bought my Durango used within two weeks one of the key fobs would not work. I could still start the car but not lock or unlock it. Thought it was just the battery so I started using the other key, then it did the same thing, so I went and bought new batteries, both worked for a few days then went out again. Dealership told me it would cost $200 for each one, this is insane. So I just leave my car unlocked all the time to save the embarrassment of setting off the alarm every time I get in the car.

- , Austin, TX, USA

problem #7

May 042009

Durango SLT 4.7L V8

  • Automatic transmission
  • 75,000 miles

I can't believe the number of other owners with the same problem. My wife's key began to not open the door lock. I spent $7 for replacement batteries only to learn that didn't solve the problem. Shortly my key also failed to operate the door lock. They meant we had to use the key to open the locked door everytime we drove the vehicle. Since I had to take the Durango to the Dealer for another stupid problem to get fixed, I asked them to check out both remotes. They said that the contact buttons in both remotes "wore" out and that I would have to replace both remotes. For now I continue to manually open my doors. Another reason that Dodge is failing and losing market share and Consumer Confidence.

- , Elon College, NC, US

problem #6

Mar 012008

Durango Limited Hemi 5.7L

  • Automatic transmission
  • 65,000 miles


I have two keys for my Durango, the lock pad on the key has fallen off on both keys and they do not work anymore. I thought it was a battery problem but it was not there is a piece on the inside that is broke and makes it not work. So I have to stick the key in the door to unlock it and when I open the door the alarm goes off EVERY SINGLE TIME. It is very nerve racking and it drives me nuts. They want $250.00 per key to get a new one and program it. That is crazy can anyone HELP fix the problem a cheaper way or find a key a cheaper way. Thanks

- , Chillicothe, OH, USA

problem #5

May 012008

Durango SLT V8

  • Automatic transmission
  • 48,050 miles

Reading these auto complaints about the keyless entry is just pissing me off!

I can't understand that Dodge will not just recall this, they are just hurting their rep.

The keyless entry only worked for a little while, then we replaced the batteries, but both keys never worked. No one wanted to take responsibility for it and just wanted us to pay for it. Go to Google and type this complaint, you will see many others like mine. Dodge does not care about this problem, and I will not buy another one again! The best advertising is "Word of Mouth"

Man up Dodge, just fix this issue!

- , Columbia, SC, USA

problem #4

Jan 112007

Durango SLT 5.8L V8

  • Automatic transmission
  • 48,000 miles

2004 Dodge Durango - 2nd key broke on the keyring slot

- , St. Louis, MO, USA

problem #3

Nov 192008

Durango SLT Hemi

  • Automatic transmission
  • 55,000 miles


My key fobs have stopped working, as with others the inside of the key has come apart and no I can no longer lock or unlock the doors (and turn off the alarm) with the key fob. When I open the door with the key in the door, the alarm goes off and must be disabled by starting the car with the key.


If you lock the doors using the door locks on each door (vs. the lock all button on the drivers door) the alarm will not arm. This will enable you to unlock the door with the key and not set off the alarm.

Dealer wants me to buy new key fobs at $120 each plus $50 to program...

- , West Newbury, MA, USA

problem #2

Sep 092008

Durango LX V8 Hemi

  • Automatic transmission
  • 30,000 miles

I have read all the problems with the remote keys and the battery holder being broke. I can no longer open my car doors. The alarm goes off each time I enter the car. I can't even begin to tell you what a pain this is. It is really embarrassing. I have changed the batteries but now know that the battery holder is causing the problem. Both clips are broken. I am going to take the keys to be soldered again. I will report back on my findings. Thanks

- , Brownsville, TX, USA

problem #1

Aug 262008

Durango Limited V8

  • Automatic transmission
  • 25,562 miles

Got in the car this morning and it wouldn't start. Tried several times, waited and tried one more time, started. Drove 40 miles to funeral, got in and out 4 times, started fine. Decided to run it by the dealer where I bought it and have it checked. Said it was the key reader, they called it a screamer something. Said they didn't have the part but would have it tomorrow.

Great, I get to drive another 80 miles round trip to have it fixed only to discover here that it may happen all over again. Not to mention they said it would cost $238 and some change.

If it happens again I will report it to the IL attorney who is a pitbull and will show no mercy!

- , Murphysboro, IL, USA

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