Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.

From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.

The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.

Have we mentioned all the reports of complete engine failure due to oil sludge?


hardly worth mentioning
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
62,603 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Dodge Durango accessories - interior problems

accessories - interior problem

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2004 Dodge Durango Owner Comments

problem #12

Aug 152016


  • 197,800 miles


The contact owns a 2004 Dodge Durango. The contact stated that the vehicle was repaired per NHTSA campaign number: 07V092000 (electrical system); however, the repair did not correct the failure. The interior lighting system failed to illuminate when the door was opened. The manufacturer was notified. The vehicle was not repaired. The approximate failure mileage was 197,800.

- Wedgefield, SC, USA

problem #11

Jul 162012

Durango 4WD 8-cyl

  • 74,000 miles
The contact owns a 2004 Dodge Durango. The contact stated that the interior lights would not shut off. The vehicle was taken to the dealer. The dealer stated that the cluster circuit needed to be replaced. The vehicle was repaired but the interior lights continued to illuminate in the vehicle. The manufacturer was contacted and they stated that the vehicle was repaired under NHTSA campaign id number: 03V528000 (electrical system:wiring:interior/under dash) previously and they would provide no additional assistance. The failure and the current mileage was 74,000. Updated 8/31/12 updated 09/11/2012

- Aurora , IL, USA

problem #10

Mar 292010


  • 70 miles
I own a 2004 Dodge Durango that has a safety recall on it in 2007-2008 for a potential fire in the cluster panel. I experienced a problem with the interior lights and hatch light not going and brought it to a Dodge dealer to have it looked at. The service mgr told me that it was the cluster panel (which was the recall on this vehicle) that had to be done again. Now Chrysler no longer has the part and due the potential fire hazard the vehicle can not be driven (all stated in the earlier G07 safety recall. I have put 10 phone calls into the Dodge cust service line and have heard no response from them. Please let me know if you can be of any help or perhaps direct me to someone who can. I have 2 small children and this is my only means of transportation. Thank you

- North Attleboro, MA, USA

problem #9

Jul 252009


  • 42,000 miles


Our 2004 Dodge Durangos interior and exterior lights flash on and off intermittently. It happened only a few times in the beginning, but as we were traveling it did it more continuously on and off. During the day it was not as noticeable, but as night falls and you are driving everything goes dark for a few seconds, we have a problem. Afraid to drive at night. Asked Dodge about it and they say if it doesn't happen where they can see it there is nothing that can be done. There are only 42,000 miles on our vehicle. Checked recalls and they say we are up to date on all recalls.

- West Point, NY, USA

problem #8

May 082009


  • 71,366 miles
I bought my 2004 Dodge Durango in 2005 January with 666 miles on the truck. The first year I had no problems at all until about March 2006 I was driving from Washington state to California when I notice the check engine light came on. I took it to the dealership and had it cut off in California. Well, on my way back to Washington state after a week I notice the check engine light came back on I took it back to the dealership for repair. The dealership cut off the light and told me there was a recall out on the 2004 Dodge Durango to fix the instrument panel. So I took the 2004 Dodge Durango back in to fix the recall problem and they said it was fixed. Well, in the summer of 2006 I was driving my 2004 Dodge Durango when the lights starts to go off and on while I was on the highway. It was raining hard and then my check engine light comes on again, so I just left the light on. Now I'm driving around in my 2004 Dodge Durango in the rain when I go to put gas in it when I stop. All of a sudden all my interior lights starts to go on and off with my headlights going off and on. The windshield wipers did not work so I cut the vehicle off for a minute. When I turn on the vehicle I could not move it out of park and all the lights was on. So, I left the vehicle there in a parking spot and walk back to work. I later came back to the vehicle about 2 hours later and I started up the vehicle and the gear shift worked. So I drove back to my office and use the computer to see if anyone else was having these types of problems and what do you know I'm not the only one. I took it to the dealership like I was told by headquarters and they gave me some paperwork to go to me local Dodge dealership. The dealership made me pay for a diagnostic on my vehicle and said it was from water intrusion in the junction block and my warrant does not cover it. Headquarters told me to open a blog and try to get a recall started. But in the mean time call your insurance company. Lives are at stake.

- Woodbridge, VA, USA

problem #7

Dec 262008


  • 55,000 miles
2004 Dodge Durango interior lights would not go off. Next morning went to start the truck smoke and then flames engulfed the trucks had to call 911 to have fire put out. I was told by local dealer after recall came out not to worry about the recall that it was a pain to change the part out and that they never saw any problems with any of the ones they had changed before.

- Effingham, IL, USA

problem #6

Nov 302008


  • 52,000 miles


Our 2004 Dodge Durango seems to have a problem with its ctm unit. The interior lights will not turn off properly. I have found numerous instances of this same problem in my searching the internet. This unit should be recalled by Dodge since the previous model year had a problem with the same ctm component.

- Chicago, IL, USA

problem #5

Jun 022008


  • 58,000 miles
The contact owns a 2004 Dodge Durango. The contact stated that the interior lights and instrument panel lights illuminated intermittently. She received a recall notice for NHTSA campaign id number 07V092000 (electrical system: Instrument panel) and called the dealer to schedule an appointment for June 30, 2008. The contact was unable to keep the appointment; therefore, it was rescheduled for July 7, 2008. Once at the dealer, she was informed that the computers were down and they would need to reschedule for another day. The new appointment was made for July 14, 2008. The failure mileage was 58,000 and current mileage was 62,765.

- Peterstown, WV, USA

problem #4

Jun 202008


  • miles
Dome light only turn on when they want to some times in the middle of going down a road.

- Rochester, NY, USA

problem #3

Feb 182008


  • 82,000 miles
On Saturday 2/16, the dome lights were not dimming and going out and there was a slight smell of hot wires. By Sunday the smell was very intense. We left he car parked and planned on getting it to the dealer on Monday. Monday morning I went out and started the truck to let it warm up before I took it to the dealer. I went back inside for a couple minutes. While I was inside, a neighbor rang the door bell and told me that the car was on fire. I called the fire department they came and extinguished the fire. We had the fire inspector come out so we could have a report on file. Both the fire investigator and the insurance claims agent felt that the fire was caused by the wiring under the dash. The car was a total loss with a gaping hole straight through the dash, behind the instrument cluster and the interior completely gone.

- Littleton, CO, USA

problem #2

Mar 132007

Durango 4WD 8-cyl

  • Automatic transmission
  • 60,000 miles
The contact owns a 2004 Dodge Durango. The interior dome lights remained illuminated at all times, including when the enginewas off. The dealer was unable to determine the reason the lights remained illuminated. The manufacturer informed the contact that there recall 07V092000 for the interior lighting. However, this vehicle was not a part of the recall. The contact stated vehicle had same prob lem as indicated in the recall. The current and failure mileage was 60,000.

- Germantown, MD, USA

problem #1

Dec 212006

Durango 4WD 8-cyl

  • Automatic transmission
  • 59,000 miles
04 Dodge Durango hot electrical smell under the dash. Heating and cooling control lights don't work and interior lights when don't work correctly, hatch door light stays on all the time, I had to pull the bulb out, drains battery. Cd player don't work properly. Recall campain id number 03V528000. When I contacted chysler the said that my VIN number was not on the recall list.

- Sebring, OH, USA

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