CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Contact's vehicle did not have any brake lights and it resulted in an accident. The contact's vehicle was not involved in the accident, but the vehicle behind did not realize contact was topping due to not have any brake lights, causing another vehicle to hit it. Consumer did not know she did not have any brake lights or how long she had been driving without brake lights. Consumer did not know why the brake lights were not working. The vehicle was at service dealer, they did not know what was causing the brake lights not to work. There was nothing wrong with the bulbs. It could be something within the switch or in the electrical wiring.
- Mahopac, NY, USA
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- Mahopac, NY, USA