CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 14V770000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Passenger airbag inflator housing in my vehicle may rupture, fca us llc os conducting a safety recall registerd in Florida.I being calling to schedule a service appointment since June 1915 but they did not order the parts for repair the vehicle. Thank very much.
Takata recall. The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The VIN was unavailable. The manufacturer was notified of the issue. The contact had not experienced a failure.
Received recall, ref airbag problem, called crosswroads Dodge, 4510 whitehill blvd, prince george, va on Sept. 8,201, was told that the dealership did not have repair parts but would place my name on list to be contacted when parts come in. Called back on Nov 30, 2015, was again told that parts have not come in, and there is a list of 300 other customers waiting to be called, but I would be notified when parts come in. As of today Dec 15, 2015, have not received call from dealership.
Takata recall. The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign numbers: 07V092000 (electrical system) and 15V313000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- El Paso, TX, USA
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Takata recall: TL* the contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall: TL* the contact owns a 2004 Dodge Durango. The contact stated that the driver and passenger side air bag warning lights illuminated. The contact received notification of NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags), however, the parts to do the recall repair were unavailable. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 156,404. Parts distribution disconnect.
The contact owns a 2004 Dodge Durango. While driving at various speeds, the steering wheel became difficult to maneuver and the driver side air bag warning light illuminated. The contact mentioned that the failure occurred after the vehicle was serviced under NHTSA campaign number: 15V313000 (air bags). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 86,271.
The contact owns a 2004 Dodge Durango. The contact stated that after the vehicle was started, the driver side and the passenger side air bag warning lights illuminated intermittently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owned a 2004 Dodge Durango. While driving at approximately 50 mph, the contact lost control of the vehicle and crashed into a guardrail. The air bags did not deploy. The driver sustained minor cuts and bruises on the right side of the upper body that required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was not made aware of the failure and the VIN was included in NHTSA campaign number: 15V313000 (air bags). The failure mileage was unknown.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 14V770000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
2004 Dodge Durango. Consumer writes in regards to passenger side airbag and front brake issues. The consumer stated the driver's side air bag was replaced. However, the part was not available for the passenger side.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I was driving my wife to work that morning, it was a bright clear day. I was parked half out of garage. As my wife came out of the laundry room I touched the gas to pull forward. However this did not happen, SUV revved all the way up and would not rev down. I tried to apply brakes but they did not work. I came within a foot of killing my wife. To make this so bad I complained about this before so has my wife. My SUV literally went through 3 walls and several rooms. I have 3 disk fused in my neck and several of the screws are broke. I can live being a cripple but I cant live with out my wife. Chrysler had independent inspector take a look at it. I told him it was at Eagle paint and body, and did he need me to stop all repairs. He told me know he could get his data from computer. The Chrysler legal team sent ne a nasty letter stating that I hade moved the vehicle and they were no longer responsible. I even tried to call Chrysler back to tell them the SUV did the same thing, but they informed me legal took over the case and they needed no other data from me. Just one thing when this happens again and kills myself, my family or a bus of kids. Who will be going to jail for the rest of there life.
The contact owns a 2004 Dodge Durango. When the vehicle was started, the air bag warning light illuminated. The contact stated that the failure recurred intermittently. The contact received notification of NHTSA campaign number: 15V313000 (air bags). The contact stated that the vehicle was taken to the dealer where the recall repair was remedied; however, the remedy failed to correct the failure. The failure mileage was not available. Updated 11/19/15
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags), however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure....updated 01/06/2016 the consumer stated the work was completed. Updated 01/11/16.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Durango. The contact received notification of campaign number: 15V313000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time of the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
This vehicle was recalled in February 2015 I have contacted dealer twice to set up repair they say they will call me back when they get the parts I never hear back from them they keep saying they don't have parts last call was 9-10-2015 same story dealer is ed voyles Chrysler Jeep Dodge 789 cobb pkwy SE marietta, ga 877-225-3721
A D V E R T I S E M E N T S
- Atlanta, GA, USA