Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.

From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.

The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.

Have we mentioned all the reports of complete engine failure due to oil sludge?


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
38,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Dodge Durango seat belts / air bags problems

seat belts / air bags problem

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2004 Dodge Durango Owner Comments

problem #2

Oct 202009

Durango 8-cyl

  • Automatic transmission
  • 70,000 miles


The contact owns a 2004 Dodge Durango. In September 2009 she noticed smoke coming from the electrical instrument panel. A local mechanic stated that the failure was caused by plastic within the cluster panel. The dealer stated that the failure was repaired per recall 07V092000 electrical system: Instrument panel; however, when the vehicle was towed to the dealer they found that the recall was not repaired. After the dealer repaired the instrument cluster the horn and seat belt failed to operate normally. The dealer stated that failure was not caused by the recall repair; therefore, they are not responsible. The failure and the current mileage were not available. Updated 12/30/09 also when the consumer unlocked the vehicle manually, the alarm goes off and will not stop. Updated 12/30/09

- Hudson , MA, USA

problem #1

Aug 162004

Durango 8-cyl

  • Automatic transmission
  • 6,000 miles
I hydroplained off the road, and hit a telephone pole at about 60 mph. I smashed the driver side fender into the motor, and broke the frame. Also, I broke both seats in the front back.the Dodge investigator totaled it. I asked Dodge what the were going to do, they said that I had to hit the pole directly in the front. I guess the front fender isn't front enough, or breaking the frame in the front isn't enough. The seats broke back and my seatbelt didn't keep me in my seat, I ended up in the back. I am still having problems with my broken wrist, L and my shoulder. The hood is smashed against the windshield, the front bumper tore off.

- Mankato, MN, USA

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