This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The daytime running light on the drivers side stopped working. Appears to be a very common problem on 2021 durangos. After inspection of the headlight assembly, it appears the DRL are 2 separate strips which makes it highly unlikely that both LED strips failed at the exact same time. This leads me to believe the issue is electrical. I dont want to replace the headlight assembly with an underlying electrical issue and dodge does not want to take responsibilty and investigate further. They want to replace the headlight assembly. This is an ongoing issue with many durangos and it needs to be properly addressed
I have been having issues with the start button, the engine cranking but not turning over. It will crank for 30 seconds, not start, all the lights come on and usually on the second attempt the car will start. Also I have powered off the radio while driving for a second, then the screen will not turn back on.
I attempted to pull off from sitting @ a red light & the System Electronic Stability Control along with shift selector illuminated. At that time it causes this vehicle to not move. Transmission light came on as well & everything is blinking
- Owings Mills, MD, USA
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I've read a bunch of complaints about the drivers side daytime running lights having an electrical issue and the lights stop working. It's a common theme that it's only the drivers side which indicates faulty wiring which could possibly lead to a fire sometime. Ours is now not functioning. It just stopped working yesterday and I started to investigate it on my own.
The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 40 MPH, the infotainment system was independently switching devices on and off. The contact stated that he had observed that the message "Box Error Disconnecting - Take Vehicle to an Authorized Dealer" was displayed intermittently. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that system software needed to be updated. The vehicle was repaired. The contact stated that the failure reoccurred. The contact stated that the vehicle had been taken back to the same dealer several times for the failure where the vehicle system was switching on and off or shutting down other systems. The contact was advised that if he was using the navigation system during his trip the system was shutting down. The same failure occurred when the heat was engaged and was switched to AC. The contact stated that the same failure was occurring while using the defrost system and was switching to AC. The contact stated that after each appointment with the dealer, he was advised that the vehicle was repaired; however, the failures reoccurred. The manufacturer was informed of the failure. The failure mileage was approximately 67,000.
Drive lights on driver side always stop working or work improperly, after looking into it I see its such a common complaint and always on drivers side, dodge refuses to look into it although it cant be a coincidence that its always on Durangos and always on the driver side exact same light. Theres was no warning lights on dash and fuses are good.
All electrical systems are periodically malfunctioning. This includes power windows, door locks, lane assist, heating and cooling/climate controls, heated steering wheel, screen displays, radio controls, steering wheel controls, shifter, etc. all of these things will turn on and off by themselves while driving. Lane assist has frequently turned on and off while driving and jerks the steering wheel. Park assist turns on and off while driving. The vehicle does not always turn off with the push button stop and has to be attempted several times. I have been locked inside my vehicle because the electric locks will not release without several attempts. Power windows frequently do not work. Back hatch frequently will not release, leaving the back of the vehicle inaccessible. It has shifted into neutral by itself while driving requiring me to pull to the side of the road and physically move the shifter back and forth. It was taken to the dealership where they stated there were so many error codes they could not clear them all. I am currently waiting on an electrical wiring part that they say will fix it because they-??ve -??seen this before-??. It is 1000 miles beyond the basic warrantee and my purchased extended warrantee will not cover the $700 repair because it is considered normal corrosion wear. It is really not safe to drive and it has taken weeks for the dealership to address the issue, waiting on an ordered part that may fix it.
Known issue of major electrical problems. Fuse block, alternator, and batteries needed to be replaced after car completely died while driving, leaving us stranded at major intersection. Daytime running light also died.
Start/Stop feature says it is unavailable causing vehicle to not shut off when stopped as well as causing vehicle to give message saying Start/Stop feature unavailable due to hood open which then causes vehicle to shut off once stopped and requires vehicle to be shifted into park and restarted for message to come back on. This issue happens when driving and once stopped causes vehicle shut off in traffic causing huge safety concerns and issues.
Water accumulates in the rear light bar. This has caused the LEDs to start flickering. This could cause issues in traffic, especially at night if the LEDs are flickering or not working completely. This issue is well known in the Durango community. Mopar is also aware of this. I can always see some water in the light bar after every rain. This vehicle has not been inspected by anyone yet. There are no warning lights associated with this issue. I first noticed the water after owning the vehicle for about 1 year.
Forward collision service warning came on me vehicle when there was nothing near my car and the weather was only slight rain. Why hasn-??t this issue been a recall when I-??ve read dozens of other complaints for this same issue.
An error pop up occurs frequently which blocks the screen (including the backup camera view) until cleared. The error message says -??Uconnect Box requires service. Please visit an authorized dealer-?? This pop up occurs at random and can happen several times in a row. The spontaneity of the error means it can suddenly cover the backup camera view as you are backing up.
The car has been having intermittent electrical problems and was brought to the dealer many times for repair. The "radio" system has been replaced twice after various electrical problems occurred. The car has also intermittently had a problem where the engine revs excessively and the car does not handle the way it should. It's almost like its a manual transmission that's not being shifted properly. The only way to stop the problem is to turn the car off, and back on which resolves the issues. It generally would then not recur for months. The dealer has not been able to reproduce that problem. Yesterday, while driving the car in heavy traffic, the engine revving problem happened twice. The second time I became very concerned and was trying to get out of bumper to bumper traffic to a safe place. While attempting to get to a place where I could pull the car over, I was moving forward very slowly (had released the brake, but not touched the accelerator) when the car in front of me was stopping again. I braked, and the car lurched forward with force and hit the other car. I braked harder and the car again lurched forward, hitting the other car a second time. I threw the car into park which stopped the motion. There were no serious injuries but both cars sustained damage and I called roadside assistance to tow my car to the dealership because I felt it was not safe to drive. The dealer repeatedly tells us there is nothing wrong with the car. Someone could have been killed or seriously injured. I am requesting an immediate investigation. There were no warning lights. This just happened, so the insurance has not inspected the car yet. It is at the dealership. The only "warning signs were the intermittent electrical problems which have occurred since we have owned the car. The engine revving intermittently started happening about a year ago. The problem with the car accelerating or jerking forward while breaking happened for the first time yesterday
Periodic starting failure. Vehicle will not turn over immediately. It has a push button start. The safety of my children is at stake if my vehicle does not start during cold winter months when the outside temperature is below freezing. I am not sure I won-??t shut off mid travel. It was suggested to be the type of fuel so I bought premium and it didn-??t help.
On several occasions the informatic system makes a loud boom and the screen starts pixelating and shuts down, then randomly restarts. I have been to the dealer several times and once the replaced the system and it is still happening almost causing me to have a collision.
A D V E R T I S E M E N T S
- Bellmore, NY, USA