Driving on 6/22/20 on highway, going 70 mph, when driver side headrest popped open. There was nothing near it (except my husband's head) when it popped.

- Rockville, MD, USA

Vehicle was parked on level surface after car wash when I opened the door to exit the vehicle the head restraint safety device malfunctioned and popped open. I noticed the black plastic clips that hold the restraint to the metal pin were broken, most likely caused from excessive strain over time.

- Scottsdale, AZ, USA

While driving on the highway at around 60 mph, my headrest deployed. I did not use the brakes, and was not involved in any sort of accident, including a rear end accident, which is when this is supposed to happen. When this happened, it smacked into the back of my head. The surprise and pain of this hitting the back of me head randomly while driving could have caused an accident. I was traveling around other vehicles. The plastic tabs inside are snapped and there is no way to put it back together without a repair or replacement. The part obviously failed. There was no reason for this to happen and I have seen many complaints online of this happening to Chrysler minivans and SUVS. The passenger side headrest did not deploy, which I believe is further evidence that it did not function as intended. If I had been involved in a rear end accident, they both should have deployed, as my husband was sitting in the passenger seat. There should be a recall on this part as it could cause an accident and is very costly to repair. I'm including pictures of the deployed headrest, the passenger one that is still together, and the rear of my vehicle to show there was no accident. Thank you.

- Powell, TN, USA

2013 Dodge Caravan driver side head test deployed for no reason while stopped at a red light on the morning of September 8th, 2019. My vehicle was stationary. No accident or rear collision occurred. Photos of front and back of vehicle will prove no damage. It appears the plastic retainer which holds the component together failed and snapped on its own Accord. This is a safety issue and needs to be addressed by Dodge/Chrysler.

- Santa Monica, CA, USA

2013 Dodge Caravan driver side head test deployed for no reason when my brother from out of town took my children to the school bus stop this morning August 20th 2019 no accident have pictures of deployed headrest on driver seat have pictures of passengers headrest is fine have pictures of front and back of vehicle showing no damage. Consumer stated daren drinski was injured while taking my children to school 8-20-19 roughly 6:30A.M. it deployed hitting him in the head. Which caused him to have a severe headache throwing up yesterday. He finally fell asleep roughly 3:00am this morning 8-21-19 woke up few hours later still with a headache feeling nauseous and neck hurting so bad he could barely get out of bed. He went to the emergency room this morning 8-21-19. He has now missed 2 days of work. Is not being released at the soonest 8-24-19. May need to follow up with primary doctor if still having pain. The emergency room said he had cervical sprain neck contusion. We did contact Dodge themselves which was such a rude misinformation rightfully a run around circus. I've spoken with chris 8-20-19 who took the initial report to send to special investigations department. Chris said I would receive a phone call by this morning 8-21-19. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Fort Payne, AL, USA

While driving down the interstate the passenger side head rest deployed. There was a passenger in the seat at the time but was not hit by the head rest.

- Ruskin, FL, USA

Takata recall.... the headrest on the passenger seat deployed on it's own without an accident occurring. To the best of my knowledge, the vehicle was stationary.

- Las Vegas, NV, USA

Driver's headrest popped while vehicle was stopped. Caused pain and suffering for driver... had to seek medical help (chiropractor). Dodge refused to pay for replacement for this safety device.

- Charlotte, NC, USA

Driving on highway car in motion when passenger headrest deployed hitting passengers head pushing them into dashboard. Taken to addys Dodge and was told it was broke and needed a new headrest for $790 that headrest was not under warranty and asked for $ $98 for there inspection

- Surfside Beach, SC, USA

The contact owns a 2013 Dodge Grand Caravan. While the contact's wife attempted to load the vehicle, her right elbow hit the headrest. Suddenly, the headrest popped out without warning. The contact stated that the headrest popped out on one other occasion. The vehicle was taken to cerritos Dodge Chrysler Jeep Ram (18803 studebaker rd, cerritos, ca 90703 (562) 402-5335), but the failure could not be replicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.

- Buena Park, CA, USA

On 7/31/2016 my vehicle was parked in a driveway. I entered the vehicle, started the engine and the driver side active headrest deployed. Attempts to reset headrest per the operators manual failed. On 8/4/2016 I took the vehicle to the dealership who informed me that they could not reset headrest and it had to be replaced (cost approx $900). I contacted Dodge customer service who has assigned an investigator to look into the issue. Case # 29846962 as of this date, 8/5, the replacement headrest is on order and I am waiting to be contacted by the investigator to look at the vehicle. Prior to the incident, the vehicle had been driven in excess of 500 miles (northern va to tn) and had been parked and secured in the driveway for approx. 1 hour. The vehicle was not, and has never been, in an accident.

- Springfield, VA, USA

Air bag light goes on and off like ther is someone in passenger seat when empty, car turns air bag on and off by weight.doesnt work properly. In 2011 recall on same vehicle for bad havac causing leak. This stops heating systom from working properly and air bag not to work. My 2013 doing same but know recall.does all the time.

- Chateaugay, NY, USA