This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver side headrest was deployed (I was heading to work when I opened the door to get in the van, I noticed the headrest was deployed). The vehicle was parked in my driveway all night and had not been in any type of accident. It is available to be inspected. Had I been driving when it deployed, there-??s a strong possibility it would have caused an unsafe driving condition and/or an accident. I have searched for a recall, but there isn-??t one. However, other Dodge caravan drivers have reported similar incidents with their headrest deploying for no reason. The component has not been inspected yet, as it occurred just today. No warning lights or signs were present before the deployment (the night before when I parked it).
The driver's seat headrest came apart like it is supposed to in the event of an accident. However, my vehicle was not in an accident; it was sitting in the driveway. The plastic tabs that hold the headrest together broke apart. It is available for inspection. If this had happened while driving, my head would have been hit and pushed forward suddenly, which could have resulted in an accident/loss of control. This has been a problem on different models, and extended warranties have been offered. However, the dealership says mine is not one of the covered vehicles.
Today, 6/17/23, I went to Costco. When I got back to my van I noticed that the passenger head rest had popped open. I first thought that it was some hidden compartment feature that I didn't know about but upon getting out of my van and going around to look closer that there were a lot of what looked like electrical components inside. I thought that was weird, why did a head rest have all that inside it? I tried to close it and could not. When I got home I had my son look at it and he said that he could see a little plastic pin or other had broken, he could tell something had broken, but also could not get it to close or figure out any solution, and he's very good with car problems. I did a bit of research and found a lot of information and news stories about the head rests spontaneously popping open, I was not in any kind of accident, just went to Costco and back to my van at approximately 4:30pm. One of the news stories mentioned NHTSA and here I am reporting this, I have not received any notification on any recalls and I see on your site that there have been three recalls regarding my van.
The active headrest deployment activated but our vehicle did not experience any collision that should have activated this feature. This happened while the vehicle was stopped.
The contact owned a 2013 Dodge Grand Caravan. The contact stated while driving at 25-35 MPH with someone in the front passenger seat a semi-truck crashed into the rear of the vehicle. The vehicle spun seven times and continuously hit the concrete barriers on each side of the highway. The contact stated that the body of the vehicle shifted 5 inches away from the frame. The air bags were deployed but were deflated. The contact became unconscious temporarily and upon regaining consciousness, he noticed that he was laying flat in the front driver's seat as the seat had fractured into two. The contact also noticed that the driver's seatbelt had snapped. The contact was able to exit the vehicle with the assistance of emergency units and the fire department. The contact was transported to the hospital by the emergency unit. The contact sustained consistent middle back pain that would sometimes cause him to crawl instead of walking, numbness in both legs, consistent headaches, and Impaired vision. The other passenger sustained a seatbelt mark and trauma. A police report was filed. The vehicle was towed to a tow yard where it was totaled. The contact referenced NHTSA Campaign Number: 13V291000 (Air Bags). The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 69,000.
- Santa Ana, CA, USA
Search CarComplaints.com for these popular complaint phrases...
Unknown. Went to grab something in the passenger front seat and had my hand on the headrest and it popped open and won-€™t close back up because the plastic brackets holding metal pole broke. My wrist hurt from the force.
The headrest deployed while the vehicle was parked and occupied. The driver was sitting in the seat and hit by the headrest. If he had been leaning back, it was likely forceful enough to cause a head or neck injury. If we had been driving it was distracting and startling. It easily could have caused a crash. I have reported this to Mopar, and I will be taking it to a dodge repair shop for inspection and replacement. They stated they were aware of the issue and they sent out letters. They were aware I never received one, they said due to not having my address, though I have received other communication from Dodge. I know of 2 other dodge owners whose vehicles are in the affected group according to Mopar, and neither has received notification of this potential malfunction. There was absolutely no indication there was anything wrong with the headrest prior to smacking the driver in the head.
Driver's side active-restraint headrest deployed (popped open) while car was at rest with engine off. Internal inspection showed broken plastic inside headrest. Car was stationary; engine was off when active-restraint headrest deployed. Dealer said cost to replace was approximately $900. Recall for same issue on other makes/models by Chrysler/Dodge. Apparently not for 2013 Dodge Grand Caravan (yet).
My wife and daughter were driving in our 2013 Dodge Grand Caravan when the passnger headrest deployed and hit my daughter in the back of the head. This happened while the car was in motion. The consumer stated the plastic that holds the pin of the headrest failed. The pin was still latched to the headrest.
Both front headrest restraints deployed when car was parked. They are defective and dangerous and Dodge has not recalled them for the 2013 Dodge Grand Caravan
The headrest of my 2013 Dodge Caravan deployed with no warning. It was front passenger headrest. We were going at approx. 15 mph. My son was in the front passenger seat and out of no where, the headrest deployed.
Passenger headrest deployed without impact to vehicle. Inspection of headrest appears the the plastic structure holding retaining pin has failed, deploying headrest. I believe this happened with the vehicle parked in driveway.
Both of my front seats' headrests have deployed (at separate times), when the vehicle was unoccupied, sitting parked in my driveway. The plastic clip that holds the mechanism closed wore out and cracked open, releasing the headrest. I called the dealership, because this was clearly a defect. They said the entire seat needed to be replaced it estimated $900.
The drivers side headrest spontaneously exploded while the vehicle was stationary. After getting off work I got in my vehicle which was parked in a parking lot, luckily I took a moment to make a phone call while still parked, as I bent forward to find my phone the headrest exploded, thankfully not hitting me in the head.
The driver's active head restraint seems to have been deployed spontaneously. I did not witness the occurrence, I noticed the headrest when entering my vehicle one morning. My 2013 Dodge Grand Caravan has not been involved in any sort of collision. I am unable to find any recall information for this occurrence, and I believe that there should be a recall placed for this by Chrysler.
One day, I found my drivers seat head rest had come opened. When looking to see what caused this, it said that you were rear ended" I was not rear ended! now my air bag light is on? I had ask a Dodge dealer about it, and he said that it would cost a thousand dollars to fix it? when reading about the recalls on it, I read where the clips are breaking. Making the head rest to come open, and the air bags not working? please can you help me with this problems? I don't feel that it is my fault" thank you [xxx] redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Deer Park, TX, USA