Notes: A prime example of why you should never buy the first model year of a new vehicle.


hardly worth mentioning
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
48,156 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Dodge Journey miscellaneous problems

miscellaneous problem

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2009 Dodge Journey Owner Comments (Page 1 of 2)

problem #35

Dec 052016


  • 80,729 miles


No heat or defrost on passenger side of car. This car has now had 4 heater cores replaced since new. They only last around 16000 miles to 18000 miles I'm told that they get plugged in some manor. Not sure why but after 4 times there seems to be a manufacturing issue with the Dodge parts. And after doing some research this is not the only Dodge auto that has this issue.

- Comstock Park, MI, USA

problem #34

Nov 012016


  • 160,000 miles
Suspension parts failing constantly, front tie rods, sway bars, struts, ball joints, bushings wear after 10,000 a 15,000 miles. As a result alignment is off and cause unusual wear on the tires resulting in rough uncomfortable ride. Brakes get hot and wear/ squeak after 10K miles, sometimes sooner resulting in hub cap dust and paint chipping. Rear tie rods go bad resulting in rear camber being offset and inside of tires wear real quick. Right side door locks have to be manually locked/ unlocked. Intermittent not starting problems, win module already replaced once due to recall. Driver side window up and down buttons broke off. Front dash rattles bad when taking off/ going over bumps. Rear left side door hinge got loose resulting in spring popping off, now door won't stay open and closes by itself, that's the door that's least used.

- Hanover, MD, USA

problem #33

Aug 232016


  • miles
I have been trying to get any Dodge dealership to help me take care of recall RO3 and I continue to get the run around. I finally got one to make an appointment with and took the day off of work to get it resolved. After waiting for 3.5 hours I was told the "part wasn't in" even though I had scheduled the appointment weeks in advance and was told they had the parts. So again I have gotten the run around from Dodge. I do not have confidence that this problem will ever be taken care of by Dodge.

- Hazelhurst, WI, USA

problem #32

Jun 012015


  • miles


Dodge recall R03. We have been waiting over a year for the cullman, al Dodge dealership to perform the recall work for recall R03. Dodge site shows that parts are available but we have still not heard back from cullman Chrysler Dodge. We were put on their waiting list over a year ago.

- Hanceville, AL, USA

problem #31

Jun 292016


  • 75,000 miles
Back doors on both sides fill up with water when it rains or car is washed. You can hearn the water slosshing in rhe door when you swing the door.

- Menasha, WI, USA

problem #30

Jan 022016


  • 132,000 miles
We have had to every few weeks change either the rotors or the hub. Ever since we got the car in January its been with the ABS lights on constintly and squelling coming from the right passenger side only. It even will at times shake like its not going to brake at all.

- Columbia, SC, USA

problem #29

May 072016


  • miles


I' got this car and the repairs never stopped coming. I've replaced the brakes & rotors 4 times in 3 years. I had to pay to have the car re-wired due to electrical problems & add a starter, replaced hoses. Shocks and ball joints. This has to be the worst vehicle ever.

- Albany, NY, USA

problem #28

Mar 012016

Journey 4-cyl

  • miles
2009 Dodge Journey. Consumer writes in regards to vehicle recall, brakes, cooling flush and fuel injection repairs issue. The consumer stated when she was finally able to take the vehicle to the dealer for the recall, she was informed the vehicle needed other repairs totaling over $1,000. The consumer believed the dealer was being dishonest and trying to make money in labor cost.

- Detroit, MI, USA

problem #27

Mar 032016


  • 76,142 miles
End of valve stem shot out of stem while trying to air up tire, end corroded and broke, replaced stem and sensor unit. Seems that this is a serious problem with the metal types that are put on and installed at the factory on these models cars. Even service station (Firestone) said they have collection of bad stems on these vehicles. I got lucky that I noticed air pressure indicator light was on an took it to station to air up tire when I tried to put air in tire and end shot out like a rocket and then I lost all the air in my tire. What has to be done to have this issue taken care of by the manufacturer when these are obviously defective. Does some one have to be driving down the road get in an accident because the stem blows out and they get a flat or blow a tire. My car was stationary at the tire pump at the time this happened, I called road side assistance to remove my tire but there was nothing they could do otherwise.

- Waterford, MI, USA

problem #26

Dec 202015


  • 45,000 miles
There is a electrical malfunction in this vehicle fuses go out every couple of months, dual control heat right side does not heat, also when driving burning smell coming out of heat went, had several parts replaced. I contacted manufacturer regarding the issues, their reply was " we are sorry that you have issues but we cannot help you", purchased after market warranty and they refuse to cover the heat issue.

- Utica, NY, USA

problem #25

Jan 252016


  • miles


We called our local Dodge dealer, university Dodge of florence Alabama and we were told that the safety recall that is required for our vehicle was not able to be ordered at this time, and might take upwards of 2 years to recieve the part to fix the recall. This is unacceptable to me and endangers our safety and our families safety.

- Muscle Shoals, AL, USA

problem #24

Sep 152015


  • miles
I called Chrysler about 2 1/2 to 3 months ago about my recall and they told me it would be about 6 weeks to get me in but I have yet to hear back from them I'm a mom the last thing I need is my can defecting causing me and my lil girl to wreck and get hurt

- Lebanon, MO, USA

problem #23

Oct 302015


  • miles
I received notice that my vehicle was on the recall list for the win module and L25 safety recall. I called my local dealer the very next day. This was in May 2015. I was informed there were no parts available and that I would be added to the waiting list. Recently my vehicle has started shutting off after I crank it. Sometimes this happens when I have just cranked it but other times I am moving such as backing out of my driveway or pulling out of a parking lot. I recalled the dealer and they still told me there were no parts available.

- Meridian, MS, USA

problem #22

Oct 072009


  • 5,000 miles
I have a 2009 Dodge Journey SXT. I bought this new from the dealership in mckinney, tx. My complaint is the sunroof has leaked from the day I bought it and it still does leak. Dealership will not help me even when it was under warranty. I stuck and do not know what to do. It is getting so bad now that I carry a small tarp with me so I can put it over the top if there is rain in the forecast. Very upset and disappointed by the effect of Chrysler to help me with this.

- Mckinney, TX, USA

problem #21

Aug 102015


  • 121,191 miles
I received safety recall notice- L25/NHTSA 14V-373 which informed me to take my car to the dealer to have a possible safety condition with the fobik repaired/replaced. It stated that the engine may shutoff during operation as well as air bags and could increase crash risk and occupant injury. After a lengthy wait of almost 4 months or so for parts I took my vehicle to the dealer. I showed them the safety notice prior to the work being done and they informed me I would have to pay for a key shank. I disputed with them that the notice says parts and labor were free of charge. I still had to pay $37.31 for the key shank they gave me some type of explanation but I am still not happy that I had to pay any amount of money because the notice clearly says parts and labor free of charge. I have the original safety notice and receipts from the repair work.

- Riverside , RI, USA

problem #20

Sep 062013


  • 60,000 miles
On multiple occasions over the past few years my 2009 Dodge Journey will not start. There is no warning and it's become a gamble to drive my car and risk getting stranded somewhere. The vehicle will just click when I turn the keyfob and sounds like a dead battery, but all lights, radio, windows etc work fine. I have replaced the battery 3X as suggested by my local Dodge dealership but they fail to identify why this is a recurring problem. I have also been waiting for almost a year for repairs related to recalls they are unable to correct since the parts are not available. My vehicle also has a history of the panic alarm going off when pushing the unlock button the keyfob (I've made sure the panic was not hit by accident - this is not operator error). Once the panic alarm is sounding the keyfob becomes useless and won't work. I have to take the key out of the fob, unlock the door using the key, get in put keyfob in car turn car on, turn car back off, take keyfob out of ignition and click the unlock and/or panic buttons to get the alarm to shut off.

- Virginia Beach, VA, USA

problem #19

Jun 062015


  • 90,000 miles
My 2009 Dodge Journey will sometimes not start up. The first event was on Saturday, June 6th. The car turns on but the fails to turn over unreliably and often. The car is unpredictable. Being able to go anywhere has been a roll of the dice. We have a recall on the Journey set up with milosch palace dealership in Michigan, our dealership. However, they have been very unreliable. We received the recall letter in June. We were set up an appointment on July 9th and told we had a part waiting for us. We showed up to the scheduled appointment and they did not have a part for us. They then told us it was back ordered and we would be informed when the part arrived. It has been over a month since the appointment and over two months since we have been informed of the recall and still no repair. This is unacceptable. We still have yet to receive the part for repair on the recall.

- Lake Orion , MI, USA

problem #18

Mar 032014

Journey 4-cyl

  • 93,000 miles
My vehicle has continued to switch to off on numerous occasions. I was told it was something that is being worked on. Then I was told my vehicle was not on the recall list of vehicles. Then I receive paperwork stating it was on the recall list. I contacted my local dealership who informed me the part/parts needed for the recall are on back order. There are over 300 on backorder. This is pretty ridiculous. So everyday as I drive I constantly have the fear that my car will switch to off in any given moment.....updated 11/13/15 updated 1/4/2016

- Las Vegas, NV, USA

problem #17

Jul 292015


  • 96,000 miles
Dealer, dennis dillon Dodge in nampa, id. Won't fix or order parts needed for the recall on my VIN.

- New Plymouth, ID, USA

problem #16

May 212015


  • 42,626 miles
No crank/ no start. Battery fine. Gauges light up. Have been towed to dealership 4 times in two months. Ignition has been replaced twice, replaced tipm module, and wire from tipm with no results. It's at the dealership for the fifth time right now.

- Trevor, WI, USA

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