Notes: The Dodge Journey got a major overhaul in 2011. Let's hope it's better than the first generation (2009-2010) -- it couldn't be much worse.


really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
55,541 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Dodge Journey seat belts / air bags problems

seat belts / air bags problem

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2011 Dodge Journey Owner Comments

problem #6

Oct 122016


  • miles


The contact owns a 2011 Dodge Journey. While making a left turn, the contact's vehicle was rear ended by another vehicle. The air bags failed to deploy. A police report was filed. The contact's hip was injured and medical attention was received. The vehicle was towed to an independent mechanic and repaired. The failure mileage was unknown.

- Detroit, MI, USA

problem #5

Oct 172016


  • 110,000 miles
The airbag light is on and will not go off. I'm not for sure if the airbag will deploy if I was in a accident. My ECM will not read and it was checked by to different scan tools. I am very concern about my safety. The electronic throttle control light comes on and my vehicle will not start. I am scared to drive my vehicle because I don't know what might happen.

- Yazoo City, MS, USA

problem #4

Jun 202016


  • 98,246 miles
Takata recall.

- Wolfforth, TX, USA

problem #3

Sep 022015


  • 99,000 miles


The contact owns a 2011 Dodge Journey. The contact stated that while in park, the driver side SRS on the head rest inadvertently deployed. As a result, the contact sustained head injuries that required medical attention. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The manufacturer sent an inspector to inspect the vehicle. The failure mileage was 99,000.

- Concord, CA, USA

problem #2

Jun 222015


  • miles
The contact owns a 2011 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Shelby Township, MI, USA

problem #1

Jul 252014

Journey 4-cyl

  • 26,000 miles
My spouse was driving on I-20 E between mile marker 51 and 52 in SC on 25 July 2014 around 0645 hours and got into a wreck. Prior to the wreck she felt the steering wheel jerk and then she went from the right lane into the guard wires on the left lane then immediately was jolted to the right median. The force of the impact ripped most of the front of the vehicle apart. She was wearing her seatbelt and received seatbelt burns and no airbag deployment. Prior to this incident, on 25 December 2013, around 0700 hours, my spouse was rear ended and the forced was so hard that it lifted her rear end into the vehicle that hit her and crushed the other vehicle's front end, no airbag deployment, and my granddaughter was also in the vehicle at that time. Now when this happened in December, we chalked it up to, "maybe the vehicle wasn't hit right". I contacted Chrysler on July 31 about the incident and sent pictures of both accidents and afterwards they sent an independent inspector from eaa (engineering automotive, the last a I can't remember) then I received a letter dated 21 August 2014 telling me in a nutshell that the onboard computers did not find any faults with the system. Last note, I bought the vehicle new in germany through military sales and starting to believe that there was no airbags in the vehicle.

- Columbia, SC, USA

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