This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Dodge Journey. The contact received notification of NHTSA campaign numbers: 15V675000 (electronic stability control, service brakes, hydraulic) and 15V431000 (engine and engine cooling). The dealer was not able to supply the parts to receive the recall repairs for months. The contact was unable to determine when the vehicle would be repaired. The manufacturer was also unable to provide a reasonable time frame to supply the part to the dealer to receive the recall repair. Parts distribution disconnect. Parts distribution disconnect.
The contact owns a 2012 Dodge Journey. The contact received notification of NHTSA campaign number: 15V675000 (electronic stability control, service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Our AWD Journey had to have the back driver side braking system fixed at around 35000 miles. This included replacing the caliper and brake line. Now at 38000 the brake is sticking on the back driver side and will have to be worked on again. The vehicle is in motion on city and highways. It happens when it is both a curvy and straight road.
My husband and I were traveling up our hill on from our house. It is very steep, like cresting the top of a rollercoaster. Once we were at the top coming over the top our brakes gave out. My husband kept pushing them to the floor and still nothing worked. We had to round a bad curve towards the bottom and had to swerve to avoid hitting a car coming up the road. In doing so my husband tried to keep control of the car but ended up veering off the road into someone's yard where we hit a tree head on then skidded across their driveway and crashed through their privacy fence and landed nose down into their inground swimming pool. And at no point did our airbags deploy. We were wearing seat belts but I actually had to go the local urgent care for head injury and my husband is seeing a dr for back injury. Our headrests had a mechanism that deploys in accidents. That was all that worked. Thank god nobody was in the pool because they would have been killed. The police were called and a report filed.
The contact owns a 2012 Dodge Journey. The contact stated that while driving approximately 45 mph, smoke was present coming from the rear passenger side wheel. The vehicle was towed to the dealer who diagnosed that the brake line failed. The vehicle was repaired. The failure mileage was 36,974.
My daughter was driving the car when the ABS light lit up and never turned off. Then the add service light came on. The car barely stops like the brakes are just given out. Mind you there is less than 30K miles on it.
I purchased this car new on July 23,2012, and almost immediately there was a loud groaning noise from the front end, also started to pull to the right. My first dealer contact was on Sept 4, 2012 and worked on the brakes, and this somewhat corrected the problem for about a week. The dealer has worked on the steering and brakes a total of 8 times, replacing the brakes several times, also deglazeing and lubricating and whatever, each time it worked for a week or so. The last time, April 29, 2014, a complete brake job was done on the rear brakes, a front end alignment, and repair the front brakes. This cost me $499. Mileage is 46700. They also rebuilt the engine due to head and valve failure. As of May 25, 2015 it is again making the noise and pulling hard to the right. I think Chrysler should take this car back. VIN [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I was attempting to drive out of the driveway and put the car in reverse. The car would not go. I ensured that the safety brake was not set and that the car was indeed in reverse. The car was in reverse and the safety brake was not set. I gave the car a little extra acceleration and it felt like I ran over something. I learned that the rear brakes seized. I'm not sure, but I believe that this can compromise the braking ability of the car. It appears that there is an indentation in the rotors from where the brake pads 'set.' I had a similar problem with the car when the mileage was between 3,000 to 5,000 miles and the dealership replaced the rear pads/rotors.
The contact owns a 2012 Dodge Journey. While reversing out the driveway, a grinding noise emitted from the rear of the vehicle. The vehicle was taken to two independent mechanics. The technician noticed that there were grooves in the rotor and stated that the caliper had not been releasing properly on the passenger side rear brake. Also, the mechanic stated that the failure might be due to the system being assembled with contaminated brake fluid. As a result, all the components for the brakes needed to be replaced. The contact was made aware that the vehicle was not included in NHTSA campaign number: 11V550000 (service brakes, hydraulic). The approximate failure mileage was 50,000. Updated 04/13/15 updated 4/16/15 the consumer stated the manufacturer was notified. Updated 10/30/15 updated 9/28/2017
The contact owns a 2012 Dodge Journey. The contact stated that while driving at various speeds, the vehicle made an abnormal noise and the brakes failed. The contact stated that the brakes failed only a few months after they were installed. The failure recurred numerous times. The vehicle was taken to a dealer. The technician diagnosed that the brakes had to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000.
First was the back brakes and right router have had to replace it 3 times since 2012.. we where leaving a bp when we were hit on the side back passenger door and back panel so bad the door was stuck and the airbags did not deploy was so scared for my kids.
Both rear brakes wore down to the metal and cut into my rotors. The brake light never came on, no scrapping or squealing. There should be a sensor that detects when brakes are getting low. I feel that this is a serious safety issue because my families life is in jeopardy;as well as mine.
While driving at approximately 30mph and slowing down the right rear brake would not release which resulted in smoke, overheating of the wheel area and smell of burning brakes. The vehicle was reviewed by a Dodge dealer who indicated they could not find any problems with the brakes. This happen two more times with the same outcome from Dodge. Chrysler supports the dealer and will not take any actions. A complaint was filed with the states attorneys office because it represents a safety issue. Meantime, I am taking the car to another Chrysler dealer for a second opinion which seems to be my only option.
I was driving on the highway and heard this awful squealing sound. As I sped up it would go away then when I stopped at a light it was really loud. Since then when I stop or go it now makes a grinding sound. I noticed yesterday after driving about 10miles there was a burning smell coming from my back tires. We are taking it in tonight to get it looked at. Not real happy when this vehicle is only 2yrs old.
Brakes have squealed intermittently since purchasing this car. I have returned to dealer at least 4 times. Dealer replaced pads twice and rotors once. Continued to squeal. Replaced pads and rotors with high quality aftermarket parts. Now after 4 months pads and rotors are glazed and squeaking again and has a burning smell after driving for short distance. Took back to another dealer to check the calipers for sticking. Dealer says that calipers are working properly. I feel that this problem can develop into a safety concern. I have two small children so I am concerned for their safety. Something is very wrong but no one seems to want to take care of the problem. The vehicle has only 27500 miles and now needs it's 4th set of front brakes.
The contact owns a 2012 Dodge Journey. The contact stated that while driving 15 mph and depressing the brake pedal, the vehicle felt as if the brakes had slipped. The vehicle was taken to the dealer for inspection where they stated that they could not determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 7,000.
A D V E R T I S E M E N T S
- Greenup, KY, USA