This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We were going thru the park we did not hit anything nor where we going fast we were only going 14/15 mph. I was sitting in the pasenger seat and all of a sudden we heard what sounded like a loud pop and my head was hit by the head rest for no reason. We were not in an accident or anthing to cause it to just all of a sudden deploy.
As I was driving to pick my son up from work at 10pm, I started to drive my 2013 dodge journey sxt and noticed my head position didn't feel right. I got to my sons job and as we were making our way to the gas station to get gas before we headed home my headrest hit me in the back of the head randomly. The active headrest sprung forward hitting me in the back of the head. Luckily I was not driving at that moment or it could have caused me to crash, being that it was night time and raining. I got home where I could get my flash light out and give it a good looking over and realized that it the clips on the inside of the active headrest broke. I tried to reset the headrest to dee if there was some other mechanism that would let it re-clip back in place and it just keeps springing forward. I have not taken it to get it looked at yet as I am writing you on the same night of the incident. I tool a picture of the headrest in it sprung forward state. I have also read alot of reviews on cargurus website about other dodge journey owners having the same issues. Over 20 complaints regarding this same issue. There were jo warning signs other than me noticing my head position felt strange before the headrest completely sprung forward.
We were pulling out of a parking lot on to the road and the riverside head headrest -??exploded-?? open. We have looked and seen that some weee recalled but ours was not apart of the recall.
There was no damage to my headrest when I parked my car on the evening of: June 29, 2024. On Sunday morning; June 30, 2024. When I entered my vehicle. I learned that the driver seat headrest; airbag deployed/busted open for no apparent reason. My children travel with me in this vehicle. This is very, very dangerous!
My headrest on my passenger seat employed during the night. My wife noticed it in the morning when she went to turn the car on for work. My safety or whoever would be sitting in the passenger could be compromised if the headrest would-??ve went off while driving. We are worried now that our driver seat might activate for no apparent reason. That would put myself or anyone else on the road in danger.
- Oceanside, CA, USA
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On November 2nd, 2022, while driving home with my teenage son in the passenger seat with his head leaning back on the headrest, the headrest spontaneously sprang/deployed and thrust his head forward toward the front of the car. When we got home, I looked into the headrest and found the latching pin broke away from the housing and deployed the headrest. This is available for inspection as I cannot put the broken headrest back into my vehicle. Fortunately, my son was not injured as far as we know. We will be having the local dealership look at the headrest tomorrow 11/5/22
The driver side headrest has snapped from its plastic hinges inside that keep the front cushion part attached the the back plastic cover. It happened while I was driving with my children in the vehicle and could have caused an accident!
My car was parked in the driveway and when I went to leave in my car I noticed the headrest felt odd. I got out of the car to inspect it and found that the active head rest had deployed. The vehicle has not been in an accident and was parked at time of incident.
The passenger headrest deployed while vehicle was in driveway. Tried to reset headrest and where the pin is mounted is broke. Pin is still in latch assembly and cannot be reset. After googling it was suggested I send a report to you. We have never received a recall notice.
Active head restraint headrest on front passenger side deployed on its own. Car was stationary and turned off. The passenger was buckled in and had leaning forward to open the glove compartment when the head rests popped open.
Driver headrest deployed while car was parked. Looked online seems this is a common problem with most Dodge vehicles made after 2010. Consumer stated vehicle has not been repaired and had a possible concussion.
A D V E R T I S E M E N T S
- Marshfield, WI, USA