This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Dodge Journey. The contact stated that the driver's and passenger's side headrest deployed without warning. The contact stated she took the vehicle to helfman Dodge Chrysler Jeep Ram Fiat (7720 katy fwy #a, houston, tx 77024) where the contact was informed that the dealer could not offer her any assistance because of a liability issue. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
The contact owns a 2014 Dodge Journey. The contact stated that while driving approximately 35 mph, the front driver's headrest exploded and separated without warning. The dealer was not called. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 123,000.
- Laveene, AZ, USA
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- Houston, TX, USA