really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
5 / 0
Average Mileage:
19,044 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Dodge Journey steering problems

steering problem

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2014 Dodge Journey Owner Comments

problem #9

Aug 252016


  • 31,000 miles


We purchased a 2014 Dodge Journey on 8/04/2016 under the assumption that the vehicle was certified. We eventually got the dealer to agree for us to bring the vehicle back to be certified and address all the other concerns. We picked the vehicle up in NY, heading home to pa and the car caught on fire while driving on the highway with my wife, our only daughter, two youngest sons, and myself. We were stranded, the dealer and manufacture did nothing including the warranty company. Although, the vehicle had factory, we just purchase the vehicle including "required warranty" for $2000, we were denied any assistance from Dodge and the dealership. We have been in constant contact with the dealer via different mediation and to this day, we are still on our own with out a vehicle that is safe to drive.

- Hazleton, PA, USA

problem #8

Jun 012016

Journey 6-cyl

  • miles
The contact owns a 2014 Dodge Journey. The contact stated that the TPMS warning indicator illuminated numerous times. The dealer refilled the air, but did not inspect the factory tires to determine if they had a leak. The contact constantly had to refill the tires with air. The dealer replaced all four tires, but the failure continued. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was not available. Updated 12/23/16 the consumer also stated there was a noise coming from the power steering pump, when making turns. Updated 01/04/17.

- Columbus, GA, USA

problem #7

May 162016


  • miles
The contact owns a 2014 Dodge Journey. The contact received notification of NHTSA campaign number: 15V675000 (steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Dumont, IA, USA

problem #6

Oct 142015


  • 19,700 miles


The contact owns a 2014 Dodge Journey. The contact stated that when the ignition was turned on with the starter key, an independent mechanic that was near informed the contact that the transmission was slipping. The independent mechanic inspected the vehicle and informed that the power steering pump also needed replacement. The vehicle was taken to a dealer where it was confirmed that the transmission slipped and the power steering pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,700.

- Pensacola, FL, USA

problem #5

Nov 292015


  • 46,000 miles
While driving in normal conditions on the highway, the vehicle brakes were applied and I began to loss control of the vehicle. The vehicle then flipped over on its side and airbags eventually deployed. I was taken to the hospital for potential injuries from the incident. No citations were given for the loss to indicate negligence on my end. I believe this may have been resulted from the current recall on the vehicle.

- Stone Mountain, GA, USA

problem #4

Oct 252015


  • 30,000 miles
Journey will drive and turn just fine, then without warning it becomes extremely hard to turn or will not turn at all, especially on a right turn. It happens most often when going 20mph or less (even more often when backing up). I almost hit someone Saturday because it locked up in the middle of my turn. It has been happening several times a day. I took it to dealer before and they couldn't find anything they said. I dropped it off again today and told them to try driving it on parking lot slow and to back up and drive forward a few times because that is when it does it most, but they just pulled it in shop, so doubt they will do anything today either. It is dangerous. I have about 30,000 miles on it now and they say if they don't find it before it hits 36,000 then it won't be covered. It has a serious issue that needs resolving. Last time it happened was last night when I parked it in front of the dealer, but it has been doing it for a long time and becoming much more frequent. Thank you.

- Sikeston, MO, USA

problem #3

Sep 292015

Journey 4-cyl

  • 30,000 miles


The contact owned a 2014 Dodge Journey. While driving approximately 85 mph, the steering wheel seized and the contact lost control of the vehicle. As a result, the vehicle rolled over four times and crashed into a pole. The air bags failed to deploy. The driver and front seat passenger sustained injuries that required medical attention. The rear passengers were ejected from the rear window and required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was notified of the failure. The approximate failure mileage was 30,000....updated 12/30/15 updated 12/31/15.

- Searcy, AR, USA

problem #2

Oct 022014

Journey 4-cyl

  • 11,000 miles
The car stalled on me twice nearly getting into a wreck. Took it to the dealership where I bought it from they put it on the computer. They said that they could not find anything wrong. Then about 21/2 weeks later it did it again. I have a print out of the computer analysis.

- Baytown, TX, USA

problem #1

Sep 282014

Journey 6-cyl

  • 3,700 miles
I was driving with my girlfriend. We just got over the top of a hill and going down hill at about 35 to 40 mph. The vehicle shut off. No power steering and no brakes. Stopped 5 feet from a telephone pole. Vehicle was towed to liccardi Dodge. They did not find anything wrong with the car. We were shaken up from the incident and I traded the vehicle in fearing for my life. I had only made one payment on the car so I had $16,000 of inequity. I traded it in on 9/29/14 not taking chances. I now have a huge debt on the new car because of this and huge payments. Very disappointed. Had the vehicle for 2 months.

- Basking Ridge, NJ, USA

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