Both of the head rests in the front have deployed and the plastic piece that holds it in place has broken into pieces. Both happened while car was stationary.

- Oakfield, TN, USA

Headrest on passenger side deployed while the vehicle was stationary in the driveway nobody in it.

- Chipley, FL, USA

The head rest on my passenger side just popped off and needs to be replaced. It seems that the plastic breaks so easily. Also the plastic parts on the side of the two front seats break and crack so easy. On my car it's hanging in by a single piece.

- Kalaheo, HI, USA

Car was in park as it was being cleaned, we moved the front passenger seat and the headrest deployed. Unable to put it back in place the because plastic brackets that hold the metal pin are broken.

- Irving, TX, USA

Front passenger side headrest spontaneously popped open while stopped at a red light. No one was in the passenger seat, nothing hit the seat or headrest, no sudden hard breaking occurred and nothing hit the car. Nor was there any form of accident before or during this incident. About 6 months later, the driver's seat headrest spontaneously popped open while my husband was sitting in the seat. The car was in park and was not running. Same as with the passenger side, nothing hit it, the seat or car. Nor had there been an accident at any point.

- Jacksonville, TX, USA

Came out to my car this morning, 09/06/2020, to find the headrest had deployed. The car was parked in our driveway over night. I had driven the car the day before and the headrest had not deployed. There were no accidents to cause this.

- Fernley, NV, USA

I was driving adown a city street and the passenger seat headrest deployed without any cause.

- Bourbonnais, IL, USA

On the passenger seat the head rest just popped opened for no reason. The vehicle was stationary at my house my house which is on E Warren St within 1 day of the head rest popping open. This need to be placed as a recall. The repair cost is to expensive.

- Plant City, FL, USA

Went to get into my Journey and noticed the passenger headrest had been deployed. The vehicle was unoccupied and sitting in my garage. The vehicle had no reason for it to deploy.

- Metamora, IL, USA

I was parked in my driveway with the car on and I was talking the my kids in the back seat turned around to look at them when I turned around I hear a loud pop like someone had hit the headrest but nobody had. Looked at the headrest and it had deployed without warning. The airbag light came on and shortly after the incident. Thankfully I was not driving otherwise it would have hit me in the back of my head.

- Des Moines, IA, USA

I had just gotten into my car it was still in park I started my car and proceeded to make a phone call while the car was on and parked. While taking I heard a loud explosion sound. It scared me and I thought some one had shot a gun. It turned out that the passengers side head rest had deployed for no reason. I am thanking god my father was not with me that day as he normally is. My dad has a sever tbi if this had happened while he was in that seat there is no doubt that the force with which it happened would have killed him.

- Portland, OR, USA

Driver's side headrest deployed for no reason while sitting in the parking lot at work. No one was in the vehicle at the time.

- Wilmore, KY, USA

The headrest exploded while the vehicle was in motion and without the vehicle being impacted by another car.

- Tucson, AZ, USA

The passenger headrest is deployed or sprung out. The plastic holding the metal pin is broken. It happened when the car was parked.

- Gillette, WY, USA

I was driving straight down the highway, approximately 40-45mph, when I heard a loud noise in my car (bang) then felt the front left (driver's) headrest hit the back of my head. Upon further observation, I realized that the headrest had deployed on me. I was not hit nor was anything touching the headrest. I called the dealership and was quoted over $400 to replace this safety feature in my car.

- Lugoff, SC, USA

While driving straight to work last night, I heard a loud pop. The pop was almost as loud as a gun going off beside my face. It scared me, because I was unsure what had just occurred. I looked over and noticed my headrest on passenger side had popped in half and unable to be pushed back into place. Luckily, my oldest child or husband wasn't with me, or it would probably would have caused an injury, or at least some soreness. I'm not sure if this is a recall, but seems like it should be, especially if nothing triggered it. Please ensure this issue gets sorted out. Thank you for your time.

- Leoma, TN, USA

My head rest deployed while driving down the road and will not go back into place I think the clip that hold it in broke when it deployed. This could have caused an accident or injury had I been leaning against it.

- Phoenix, AZ, USA

Upon entering our vehicle, we noticed that the passenger headrest had deployed. We have not been in an accident, had not moved the seat or even tilted it forward. This appears to just have happened overnight, while the car was sitting.

- Glouster, OH, USA

The headrest on the passenger seat had dislodged without any major force. The plastic that holds the bar has cracked leaving the headrest unable to secure back in place. The tiny bar that is locked into place with two plastic pieces are still intact and the two places that hold the bar has cracked off both sides. While my daughter was sitting in the back seat and she leaned on the headrest causing this to activate and hit my wife's head from the back while waiting for me in the car.

- Farmington, NM, USA

My driver side head rest has deployed for no apparent reason. The car was parked in my driveway.

- Henderson, NC, USA