10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
5,650 miles
Total Complaints:
2 complaints

Most Common Solutions:

  1. not sure (2 reports)
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2016 Dodge Journey body / paint problems

body / paint problem

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2016 Dodge Journey Owner Comments

problem #2

Jul 092017

Journey 2.4L

  • Automatic transmission
  • 6,919 miles

A D V E R T I S E M E N T S

I bought my 2016 Dodge Journey here in Dartmouth Nova Scotia back on Dec 21st 2015, brand new. Immediately there were many issues, squeaking undercarriage, clunking transmission, and many other minor issues, NONE of which were fixed. I've had this vehicle in the dealer over a DOZEN times, and still all these problems persist.

I undercoated it at Crown rust proofing (which Dodge actually recommended to my when I bought the vehicle!!) as soon as I bought the car, then, once again last November before winter kicked in. This summer I noticed the rear lift gate paint bubbling along the bottom of the hatch, just as another person reported here.

The dealer (Dartmouth Dodge) told me it was a primer issue they had seen once before, and it would be definitely covered under the warranty, they took a few pictures and sent them off for approval of the claim to the USA. After over a month I finally called them and they told me my claim was rejected, because it was MY fault for having the vehicle undercoated. They said it was Crown's fault. I then phoned Dodge customer care and asked them about this, and they told me it was because they "thought" it was over spray from the undercoating that caused the paint to bubble.

I called Crown rust and told them what Dodge said, and they told me they use a food grade oil that does NOT react with paint, and directed me to their head office to obtain technical information to supply to Dodge proving their product would not harm my car's paint.

Clearly Dodge has an agenda to rip off customers like myself (in my case a cancer survivor) who are struggling on disability just to pay for the vehicle, and could not care less if the stress this is causing me effects my poor health.

I guess it's all about the bottom line, and they could not care less about bad publicity, or hurting people to make a profit.

- crappydodgens, Dartmouth, NS, Canada

problem #1

Nov 092016

Journey R/T 3.6L V6

  • Automatic transmission
  • 4,350 miles

I purchased my black 2016 Dodge Journey form Pembina Chrysler Dodge Jeep Ltd. mid-June 2016.

Ming of Winnipeg Rust Protection did the rust protection and undercoating for it on September. I was unloading my shopping from my Journey and my friend spot Paint Bubble on the lower portion of the lift gate, both left and right side of the lower portion of the gate.

I took the car to the dealer next day Nov 10th, 2016. The dealer motioned that is the 1st time seen it, the dealer took few pictures and sent it to FCA Canada. FCA Canada get back to me on Monday Nov 21st, stating that “Dodge Journey gate made of FIBERGLASS and this happened from an external cause…. And will not be covered by manufacturing warranty” They mean the Rust Protection is the cause! I contacted Ming right away, and I took the vehicle in. Ming looked at it and consulted a nearby body shop, then Paint Supplier and the wax supplier; none of them agreed with FCA Canada. FCA Canada said that the dealer agreed with the decision! But when I asked the collision center at Pembina Chrysler Dodge Jeep Ltd about FCA Canada decision, the dealer said that FCA Canada rejected the claim and close the file without asking anyone at the dealership. Is there any one have the same problem with 2016 Dodge Journey?

- mohanads, Winnipeg, MB, Canada

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