This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that the small battery in the vehicle had malfunctioned on several occasions and the vehicle could not be started. The contact indicated that the battery had been replaced by the dealer on at least 5 separate occasions. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 25,000.
The contact owns a 2013 Ford C-max hybrid. The contact stated that the 12-volt battery did not stay charged. The battery died overnight and was jumpstarted. There were no warning indicators illuminated. The failure recurred several times. The vehicle was towed to the dealer (koerner Ford of syracuse, syracuse, NY, 315-474-4275) where the battery was recharged and restarted the vehicle. A diagnostic test was performed, but the technician was unable to pinpoint the source of the failure. The failure recurred. The manufacturer was not notified. The failure was not repaired. The contact complained to the state attorney general and was referred to NHTSA. The failure mileage was 30,000.
The contact owns a 2013 Ford C-max hybrid. The contact stated that the battery failed to remain charged. The vehicle was towed to the dealer, who diagnosed that the battery needed to be replaced. The vehicle was repaired but the failure recurred on numerous occasions. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
- Reston , VA, USA
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- Brooklyn, NY, USA