pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
8,095 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford C-Max Hybrid miscellaneous problems

miscellaneous problem

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2013 Ford C-Max Hybrid Owner Comments

problem #5

May 272015

C-Max Hybrid

  • 17,994 miles


I have had my 2013 Ford cmax (hybrid) in a Ford authorized shop at least six times ( twice overnight) for the same issue: The intelligent access feature on the driver's side front door intermittently malfunctions. Frequently it will either not lock or not unlock in the manner described in the owner's manual. After two or three visits to the shop, two remedies were tried. I should mention to you that the service technician at lithia Ford in fresno told me on my second visit that a service advisory had been issued for this problem. The first remedy they tried was to clean the sensor and replace a couple screws. The second was to replace the entire handle. Neither one worked. By the way, the car is still under factory warranty. I have repeatedly been told that the service department, is unable to replicate the problem. therefore, there is nothing that can be done. I feel this is a safety concern for several reasons. Among them, when parallel parked on a busy street, a delay in opening the door exposes me to being hit while standing in the street. Additionally, when parked in a dark parking structure in a bad part of town I am exposed to potential attack while trying to lock or unlock the door. Finally in a torrential downpour, I have gotten soaked because the door would not unlock.

- Reedley, CA, USA

problem #4

Dec 212015

C-Max Hybrid

  • 12,456 miles
As of currently this is going to be the 10th time that this vehicle has been at dealership for repair ( factory recalls and repairs ). this last time was because of a faulty transmission that took over 3 weeks to repair.

- Washington, DC, USA

problem #3

Feb 282014

C-Max Hybrid

  • 2,200 miles
On repeated occasions since the car was 2 months old it has gone dead after sitting for 8-16 hours. It has been towed to the dealership twice and jump started numerous times. Both times at the dealership they said they performed a service recommended in a Ford bulletin to fix this known problem. It still happens. Nothing is left plugged in, no doors are ajar. It happened again today, July 23, 2015. The dealer service department told me they now have a recall on the vehicle that will fix it, but there is no record online of a recall issued for this problem since the last time it happened in April 2015.

- West Tisbury, MA, USA

problem #2

May 312014

C-Max Hybrid 4-cyl

  • 5,000 miles
Additional data: Ford customer service admitted the first recharge of the hybrid was done with and inadequate software system. On May 31 the car again failed to start. Ford admitted that the software had been changed to accomplish the logic system to better control the car. It is note here Ford also admitted this C mac was made for parts form both 2013 and 2014 inventory. My issue is Ford has acknowledge refund to be paid for loss in mpg. However Ford fails to recognize the scientific fact recharging of a depleted battery markedly reduces life. I believe safecar.gov must force Ford to acknowledge this failure: This message sent to Ford " my VIN number for my C-max is [xxx]. it is a scientific fact total discharge of a battery followed by a recharge lowers the life expediency of the battery. This has happened twice. The first recharge was done with a ineffective software change. The second recharge was done with an improved software change. Question to be answered by Ford. Because of ineffective software my battery life has been reduced. As a result Ford is obligated to compensate me for these failures. My question to Ford is:"what will Ford do to compensate?" information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Springfield, VA, USA

problem #1

Jan 032013

C-Max Hybrid

  • 2,825 miles
Went to start car first thing in the morning for work and it was completely dead. Had to jump start. Took to dealer. They kept overnight and ran tests but could not find anything wrong. Second occurrence on 1/25 - same thing - completely dead - this time it was mid afternoon after sitting all day at work. Had to jump start again. Taking to dealer in the morning. There appears to be no apparent reason it just doesn't recognize it has power and nothing works.

- Indian Trail, NC, USA

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