This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Edge. The contact stated while driving at various speeds, the brake pedal was depressed but felt stiff and failed to respond, causing a 5-10 feet delay in stopping distance. There were no warning lights illuminated. Additionally, the contact stated that the brake pedal was making abnormal hissing sounds. The vehicle was taken to the dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The contact stated that the vehicle was repaired; however, the following morning, while driving and attempting to stop the vehicle the brake pedal was depressed all the way to the floorboard, but failed to respond, causing a significant stopping distance delay. The contact stated that failure had worsened. The vehicle was taken back to the dealer who test drove the vehicle but could not determine the cause of the failure. The contact became aware of Ford Customer Satisfaction Program Number: 13N02 for the brake booster failure. The dealer was notified and later diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 172,000.
The contact owns a 2010 Ford Edge. The contact stated that there was a hissing sound whenever the brake pedal was depressed. The contact also noticed an extended amount of time and distance needed before the vehicle came to a complete stop. The contact took the vehicle to the dealer to diagnosed. The contact was informed that the brake booster needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 122,000.
I bought a used 2010 Ford Edge last year August from connicelli dealer in conshohoken pa. The same day I bought the car, on my way home I noticed that the brake has a problem. Took it back and was fixed. Right after this., I was parking in a small parking lot, the car accelerated on his own and went on the grass. The second time I was parking in front of my garage, the car accelerated again and I almost drag my second car to the basement. The third time, I was parking in small parking lot and it accelerated again. Only this time, the car crash into parked car and the car hit another car. My car and two other cars was damaged. Thank god, nobody was in the two cars. The 3 cars look like it was a highway auto accident. I am not sure if the us government is going to do anything about Ford and the acceleration problem until when it kills one of their own. Ordinary citizen do not count. Ford company is a giant, mega company that helps when it comes to politicians in us. I am scared of this car. It almost kill me. Federal government is on this monster heartless company side. Killing innocent people because of their power in this country. Ford company are untouchable. Consumers just have to live with it. The only time you probably get a solution will be when one of the tops get killed in a Ford auto accident occurring with an acceleration problem. Then you will hear it the cnn. Shame on all that knows this acceleration problem and not doing anything. Will it be different if its your mother, father, wife, husband, daughter, son or grandchildren. I am 56 year old and I have driven different cars, never been in an accident until I bought this Ford Edge. Do the right thing. Ford company you're selling us a lemon and you know it. You need to pay for this killings. Us federal government, you're our last hope. Please help us.
On 1/21/12, I pulled into a parking space, with my foot on the brake to put the car into park, the engine made a funny noise and the car surged forward crashing into a Ford mustang. This crash should never have happened since my foot had the brake depressed. When the car came to a halt after hitting the mustang, I had to pull the gear shift out of "park" to back up off the damaged vehicle. After taking my vehicle to randall Ford to be checked out, I was informed that there was nothing wrong with my vehicle. They tried to convince me that my foot was on both pedals. This is virtually impossible to do in my car unless my foot was turned at a 90 degree angle from it's normal position. If my foot had slipped off the brake and hit the gas I would have said that and never taken my vehicle in to be inspected. I know Ford never wants to admit they have a problem with their vehicles but I urge the "powers that be" to go back into their issue history and check out the issues you had with the Ford freespirit surging forward on numerous occasions. I would like for someone to take this issue serious while my car is still under warranty. I cannot afford an $8000. Repair. I would also like to state that if someone had been between my car and the mustang it hit, they could have been severely hurt or killed.
I have a new 2010 Ford Edge. I had it a week when I pulled up to a stop sign on a hill. I had the car in drive with my foot on the brake. There were cars in front of & behind me. When it was time to move forward, I took my foot off the brake and started moving it to the gas petal when I noticed the car was rolling backwards. I put my foot back on the brake and quickly moved it to the gas petal and was able to move forward before bumping the car behind me. I repeated the action on our driveway, which also has a slope. Again, it rolled backwards. I took it to the dealer, they drove it and said it did roll backwards but there was nothing wrong with it - that was normal operation. They drove another Edge and said it did the same thing. I told them it shouldn't do that - it was unsafe, and they said there was nothing they could do about it.
A D V E R T I S E M E N T S
- Vacaville, CA, USA