This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My check engine light came on spent 500 dollars to have spark plugs and ignition coil replaced. Then not even 2 weeks later check engine is on again same issue again. Apparently break fluid is leaking due to a recall, but there is no fix for this problem. And I want my money back for what was fixed due to it being there problem.
I went to the dealership where I bought my 2017 silver Ford Edge, because on 5/8/2020 the engine icon came up on my dash. So I immediately stopped at the local jarett Ford dealership in lakeland, fl, thinking it just needed an oil change. After I got this done, the engine icon never went and I began to experience my vehicle shaking and it also began heating up. This happened in 3 different occasions, with a red warning message on my dash of the precaution I should take to avoid overheating. Each time I immediately stopped the vehicle, waited for it to cool down, and added coolant to the radiator coolant tank. I went to elder Ford of tampa, fl, where I bought my vehicle and the service manager, terry was completely oblivious as to who NHTSA is as well as no idea of the customer satisfaction program. As I went to drive away my vehicle, now it did not want to start. Frank tried to see if it was a battery issue and tried jump starting it but it had nothing to do with the battery. By god's miracle my vehicle suddenly turned on and by his mercies I was able to arrive at my house. Now, I cannot get to work and are stuck because they say that there is nothing they can do because my warranty is over. I need to know if you can help me resolve this matter that is not my fault. I am very concerned that they have no idea as to what NHTSA is nor your customer satisfaction program. I will appreciate someone helping me, or pointing me in the right direction.
I purchased this car new with 10 miles driven only 14 months ago. At 3100 miles it lost all electric/electronic/engine power as I was traveling approximately 40 miles on a city street with traffic! the engine light, service wrench light and dinging sounds flashed; the vehicle decreased in speed, and shut down, making it difficult to steer. Fortunately, I was able to coast off the street into an open driveway prior to its complete stop of the vehicle from loss of all power! then there were absolutely no power; ignition would not start; no lights, no power of any kind. After calling Ford service hotline, and about 2.5 hours waiting for a tow truck in the hot heat, I tried the ignition - the power was back. Nevertheless, the vehicle was towed to Ford dealership where purchased. The next day their diagnostics and two test drives 'found no problems with the vehicle'. I informed the service manager at wyatt johnson Ford, just because they were unable to find a problem, doesn't negate the fact that something is definitely wrong with the vehicle to stop abruptly as it did; like a computer shutting down completely. I do not feel comfortable driving this vehicle knowing this could happen again with dire consequences and want to report this hazardous problem to inform the public accordingly! there are no pictures to accompany this complaint. I await some information on this vehicle. There have been several people who shared similar problems with Ford, Nissan and other vehicles. I need to know what will be done to correct this problem further. Thank you.
A D V E R T I S E M E N T S
- El Paso, AR, USA