This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The spark plug popped out of the head of my 2002 Ford Excursion. The dealer repaired it at a cost of around $500. They told me they never heard of this before and I was lucky I didn't blow the motor at a $7000,00 cost. I first felt lucky when I called customer service they too said it was new to them also. Many of my friends say this problem is a common one. Now I want to know how common and if so why do I have to pay for their design flaw.
2002 Ford Excursion, limited. Engine stalls when coming to stop at traffic signs, signals. Will restart in park but die immediately upon being put back in gear. Has been to authorized Ford service dealership, now 5 times, multiple testing with flight recorders, multiple part replacements, still no appropriate resolve. Currently back at dealership for another probable excuse, without definitive correction.
Truck dies when you slow down or apply brakes. Then will not remain running when put into drive, it will die immediately when taken out of park. Have to start car in N gear, bring engine speed over 1500 RPM's then pop it into drive for truck to remain running. Has now happened four times.
- Mchenry, IL, USA
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- August, ME, USA